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The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities Hardcover – May 2, 2005


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The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities + Smartsourcing: Driving Innovation and Growth Through Outsourcing + Multisourcing: Moving Beyond Outsourcing to Achieve Growth And Agility
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Product Details

  • Hardcover: 384 pages
  • Publisher: Wiley; 1 edition (May 2, 2005)
  • Language: English
  • ISBN-10: 0471718890
  • ISBN-13: 978-0471718895
  • Product Dimensions: 6.4 x 1.4 x 9.1 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (48 customer reviews)
  • Amazon Best Sellers Rank: #131,336 in Books (See Top 100 in Books)

Editorial Reviews

Review

“…a comprehensive introduction…” (Supply Management, 6th October 2005)

From the Inside Flap

This handy guide presents an intelligent overview of the costs and benefits of outsourcing, its uses and applications, and the processes used to manage it. Endorsed by industry experts, it demonstrates how to deal with outsourcing as an emotional and political issue, shows how to update your business strategies to take advantage of outsourcing opportunities, and provides a wealth of resources for those who want to build a successful career in the outsourcing industries.

Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing, outsourcing gurus Doug Brown and Scott Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.

But more than just outlining best practices, the authors debunk some of the most persistent myths about outsourcing and its effects on the economy, and provide managers with the help they need. Most important, they equip you with a wide range of opportunities for professionals in the outsourcing industry, including new certification programs and key outsourcing vendors.

The Black Book of Outsourcing covers every major topic and application of outsourcing, including:

  • Outsourcing to meet new business challenges
  • Achieving outsourcing operational excellence
  • Building new revenue streams through outsourcing
  • Using outsourcing to reduce corporate risk
  • Developing value-creating outsourcing relationships
  • Building a career as an outsourcing professional

Based on Brown and Wilson's extensive experience working with dozens of companies on every aspect of outsourcing, this book provides the practical tools and information you need to make smart decisions in planning, developing, implementing, and leading effective outsourcing initiatives. Whether managers are concerned about the emotional and political side of outsourcing or the practical side of getting it done, The Black Book of Outsourcing offers comprehensive coverage, practical solutions, proven tactics, and trustworthy advice.


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Customer Reviews

Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing.
Rolf Dobelli
I highly recommend the book and expect we'll hear more about how these good guys are making business sense where we most need it.
Maureen S. George (Denver, Colorado)
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed.
New York Review of Books (nybooks.com)

Most Helpful Customer Reviews

244 of 249 people found the following review helpful By Gerry Stern on July 23, 2005
Format: Hardcover
An excellent source for information and guidance. The book's three main parts cover: how to plan, lead and manage outsourcing initiatives; a guide to finding an outsourcing career; and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an annotated, extensive vendor directory. Offers a wealth of information and insights.
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136 of 137 people found the following review helpful By Rolf Dobelli HALL OF FAME on December 21, 2005
Format: Hardcover
Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.
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141 of 145 people found the following review helpful By James Emory on September 7, 2005
Format: Hardcover
A 'must read' for serious companies considering outsourcing.

Outsourcing is a $6 trillion global industry and is a hot topic not only in business but in the daily papers, where workers displaced complain and employers saving money face the pros and cons of outsourcing. Several books have appeared on the topic, but THE BLACK BOOK OF OUTSOURCING: HOW TO MANAGE THE CHANGES, CHALLENGES & OPPORTUNITIES differs in several ways. It's written by a team of experts on the topic who's been coaching executives on outsourcing practices for over a decade, it explains the values - when conducted properly - of outsourcing, and it tells how to identify the right partners and fine-tune outsourcing relationships. It speaks to the user - not in theoretical or highly technical jargon as most the other outsourcing books available want to do. Full of actionable plans and items. Its like a consulting engagement in a book at a very affordable price. Go for this one if you're shopping for an outsourcing book. Trust me, its that much better.
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101 of 103 people found the following review helpful By Brian Clayton (Phoenix, AZ) on September 18, 2005
Format: Hardcover
This book was entitled "The Outsourcing Bible" in publishing circles for the year it was being edited and anticipated. I am not sure why the name changed, because I think it perfectly defines what you'll find inside.

Brown & Wilson are entrepreneurial motivators who share their years of outsourcing experience around the world in areas far beyond just IT (as many of the other outsourcing books available seem to center on).

BPO, RPO, PEO, HRO, ASO, MSO, CRO, and APOs are just some of the acronyms business owners need to become acquainted with - not just ITO (Information Systems Outsourcing).

Haven't heard of them? You better get yourself this book quick! I thought they did a great job deliverying what they promised. AMEN!
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Format: Hardcover
This book brings outsourcing theory to life in a way that allows you to hit the ground running. Its pragmatic approach offers frequent and hidden insights into actions to take and, more importantly, what mistakes to avoid. MBA students are using this book currently at dozens of US colleges.

"The Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities" is without a doubt, the finest outsourcing book available including the newcomer copy cats. It covers a complex subject in a comprehensive manner and does not just focus on Information Systems (IT) outsourcing. That alone makes it an outstanding investment for all business managers and support staff including Accounting, Audit, Marketing, Sales, Purchasing, Materials Management, Human Resources, Administration, QA, Finance and Outsourcing Governance.
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Format: Hardcover
I READ THIS BOOK COVER TO COVER. IT IS EXACTLY WHAT PEOPLE ARE SAYING ABOUT IT.

Robert Reich

"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."

- Former U.S. Secretary of Labor, Clinton Administration

John Steele

"The code for outsourcing management has been broken and the secrets for success are here in this book. The Black Book of Outsourcing has it all. This book will surely be a classic."

- Group Director,British Telecom/Yahoo

Joseph P. Quinlan

"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."

- -Chief Global Economist, The Johns Hopkins University

Joann Martin

"Brown & Wilson deliver on the best, most innovative, new practices all aimed at helping one and all survive, manage, and lead in this new economy."

- Corporate Vice President, Pitney Bowes Management Services

Ashish Arora

"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."

- -Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University

Thomas J. Donohue

"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity.
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