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The Book of Business Awesome / The Book of Business UnAwesome Hardcover


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The Book of Business Awesome / The Book of Business UnAwesome + UnMarketing: Stop Marketing. Start Engaging + QR Codes Kill Kittens: How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
Price for all three: $42.50

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Product Details

  • Hardcover: 272 pages
  • Publisher: Wiley; 1 edition (August 7, 2012)
  • Language: English
  • ISBN-10: 1118315227
  • ISBN-13: 978-1118315224
  • Product Dimensions: 9.3 x 6.4 x 0.9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (49 customer reviews)
  • Amazon Best Sellers Rank: #450,765 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Awesome To-do List

  • Hire awesome people at every level of your business
  • Listen to your customers
  • Create amazing content that goes viral
  • Reach the Third Circle
  • Own up to mistakes and continue on being awesome

Being an awesome business requires dedication from every corner of your company, from HR to PR, to customer service and marketing. Whether you're building brand awareness, improving customer service, or filling a position, your employees and customers communicate who your brand is to the whole world. The Book of Business Awesome includes case studies of successful businesses that gained exposure through being awesome and effective. Discover how you can use social media to recast a mistake into a golden moment for your organization. Learn how to re-recruit your employees, recourt your customers, and spice up an old brand.

Wield these awesomely effective tools, and ensure that your business remains awesome.

UnAwesome To-do List

  • Set massive budget for that unawesome billboard ad (don't forget QR code!)
  • Ignore your customers when they reach out to you
  • Also, layoff customer service department
  • Don't forget to add pop-ups to the website! Definitely need animation, with music, something loud

In all seriousness, the marketing industry is full of amazing and powerful tools that can spell disaster for your brand if you don't use them carefully. The Book of Business UnAwesome recounts many cautionary tales of companies that did it all wrong. Learn from other businesses' mistakes, like viral marketing gone wrong, social media done unsocially, and just hiring the wrong people, for the wrong job, at the wrong time. The cost of being unawesome to your employees and customers is much more than ever before.

About the Author

SCOTT STRATTEN is the President of UnMarketing.com, a company that combines efforts in viral, social, and authentic marketing. He has guided companies such as PepsiCo, Adobe, Red Cross, and Saks Fifth Avenue through the viral/social media and relationship marketing landscape. Scott was named one of the top five social media influencers in the world on Forbes.com. He has appeared on Mashable.com and CNN.com, and in the Wall Street Journal, USA Today, and Fast Company. He speaks globally on how businesses can engage better (or at all!) with their current and potential customer base using social media, viral marketing—and just plain old engaging conversation.
Scott travels around the world sharing with audiences the "what not to do in business" stories we all can't get enough of. Lucky for Scott, there is never a shortage of material to draw from. He believes that 85 percent of people in the world are morons (not you, if you buy this book).

More About the Author

Scott Stratten is the President of Un-Marketing. He is an expert in Viral, Social, and Authentic Marketing which he calls Un-Marketing. It's all about positioning yourself as a trusted expert in front of your target market, so when they have the need, they choose you.

Formerly a music industry marketer, national sales training manager and a Professor at the Sheridan College School of Business, he ran his "UnAgency" for a nearly a decade before solely focusing on speaking at events for companies like PepsiCo, Adobe, Red Cross, Cirque du Soleil, Saks Fifth Avenue and Fidelity Investments when they need help guiding their way through the viral/social media and relationship marketing landscape.

He now has over 150,000 people follow his daily rantings on Twitter and was just named one of the top 5 social media influencers in the world on Forbes.com. It's the only time he's felt comfortable being compared to Ashton Kutcher, P Diddy and Justin Bieber.

His book "UnMarketing: Stop Marketing. Start Engaging" became a national best-seller before it was released, and recently a Globe and Mail #1 Business best-seller, National Post, Amazon.com, Amazon.ca and Amazon UK best-seller. It was also just named one of the top business books of the year by 1-800-CEO READ and one of the top 10 books by Under30CEO.com.

His passion comes out most when speaking on stage, preaching engagement and becoming one of the most sought-out speakers on the subject.

"One person even told me he stayed up all night after Scott's talk to rethink his entire approach to marketing his business. He was that inspired when he left." - Sloane Kelley, Co-Founder, GeekEnd

"An eye-opener of why, and how, we need to start shifting our marketing weight from the broadcast leg to the dialogue leg. And it doesn't hurt one bit that he made it the funniest and most entertaining presentation we all sat through this year″ - Tom Moradpour, PepsiCo, International Marketing Director, Pepsi

His clients' viral marketing videos have been viewed over 60 million times and he's recently appeared in the Wall Street Journal, Huffington Post, USA Today, Entrepreneur Magazine, CNN.com, Inc.com and Fast Company and was just named one of "America's 10 Marketing Gurus" by Business Review USA. That plus $5 gets him a coffee anywhere in the world.

Customer Reviews

The book is a fast read and is easy to follow.
Scott Sylvan Bell
In his welcome to the "Awesome" side of the book, Stratten theorizes a number of reasons why one would read the Awesome side before the UnAwesome side.
Warren Holzem
When you flip the book upside down and turn it over, you will read why things go wrong.
WIZARD D

Most Helpful Customer Reviews

11 of 11 people found the following review helpful By Mr Michael D Falconer on August 18, 2012
Format: Hardcover Verified Purchase
Scott Stratten's excellent new book is actually two books, printed back-to-back under the same cover. "The Book of Business Awesome," as its name suggests, is a collection of examples, ideas and concepts on how businesses can deliver extraordinary customer service through actually communicating and connecting with their customers. The flip side, "The Book of Business Unawesome," shows the price of not communicating, not thinking, and not caring about your customers.

As you might expect, social media plays a large role in both the positive examples and the negative examples of this book, but it is not a book about social media per say. Those looking for a nuts and bolts how to I do X, Y, and Z on Twitter, Facebook or practically any another sphere of social media would be better served by Arnie Kuenn's excellent: Accelerate! that I reviewed this time last year. "The Book of Business Awesome," however, is more of a call to arms for brands and companies to be something other than normal - particularly because normal can be so crappy - and to go out of their way for their customer.

To be funny.

To be honest.

To be human.

And to apologize because they genuinely regret a mistake, or bad customer experience, not because they got caught or called on it.

Really, this book is about culture and people. The stories that are replayed in both their awesomeness and unawesomeness throughout give a window into the soul of the featured companies. It shows ordinary front line employees doing extraordinary things and those extraordinary things having an impact far beyond the normal, or even intended, business interaction. As Scott states on numerous occasions: social media doesn't fix anything - it just makes things louder.
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Format: Hardcover Vine Customer Review of Free Product ( What's this? )
As my shelf gets weighed down with business books I have read in the past few years, they all start to sound very similar after awhile. The same anecdotes, similar presentation, even similar book length. Social Media engagement is critical to almost any business today, and that fact has driven the business publishing community to put out more books geared towards this message. I was pleasantly surprised by Scott Stratten's approach to the material for a few reasons. First, you can't get past his "awesome" presentation. The front of the book is the book of "Business Awesome", or companies doing the right thing. The cover is white and shows a ladybug. Flip the book over and the back is "Business Unawesome", with a dirty looking cover and a smashed ladybug. The organization of the book follows - good stories one way, bad stories the other.

I like to think of myself as Awesome, so I started with that side. Most business books suffer from word-glut - the author has a few short messages he tells with too many words. Stratten is succinct with his narrative and well organized. Each chapter is only a few pages long - it tells a point and then moves on. From how to recover from a social media gaffe (The Red Cross is "gettngslizzerd") to rebranding an old product like Old Spice, Stratten hits many points in the market quite well. His "Thirty Tips for Speakers" covers the critical points of a shelf full of public speaking tomes in a single succinct chapter that summarizes about all of the wisdom you need to stand in front of a crowd.

Business "unawesome" covers the others side - social media gaffes that are not well handled, how we misuse Facebook, when not to use a QR code (like on a highway billboard!
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3 of 3 people found the following review helpful By Debra VINE VOICE on October 8, 2012
Format: Hardcover Vine Customer Review of Free Product ( What's this? )
Another reviewer said that the examples were obvious but I don't think that's a great criticism because that's really the nature of examples. The value is that I would never go research Company A to find out what awesome and unawesome things they've done. So the examples are obvious because he did the work for you, and I thought they were thought provoking.

Having said that, yes it's obviously bad to swear at your customers, but I have to admit that if you're running a business it is really easy to forget the other perspective. Recently I had an extremely negative customer service experience through a new supplier I was trying out for my business, and it left me running back to the company that packs lollipops with every order and who calls me if something is wrong. Obviously one company is awesome and the other isn't, but would I have applied that to my own business without someone stopping me and encouraging me to think about it? Probably not. If we naturally did that then every company would have great customer service.

So the value in the book for me was that it has some memorable examples that make you think about your customers' experiences. Stratten is very witty and it's a quick and interesting read. I also have to give props for the design. The lady bug is brilliant.

Having said that, the QR codes irritated me at the end of each chapter. I would have preferred a thicker book (it is pretty small). I'm not a fan of books making you go get your smart phone to read more - it's too cumbersome (which is ironic - he talks about making it easy for the customer).

I also thought social media was overemphasized. He does talk about it as a tool in a tool box and tries to keep it in context, but you can tell he's good at it and loves it.
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