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The Business of Software: What Every Manager, Programmer, and Entrepreneur Must Know to Thrive and Survive in Good Times and Bad [Hardcover]

Michael A. Cusumano
4.2 out of 5 stars  See all reviews (31 customer reviews)

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Book Description

March 2, 2004
The world's leading expert on the global software industry and coauthor of the bestseller Microsoft Secrets reveals the inner workings of software giants like IBM, Microsoft, and Netscape and shows what it takes to create, develop, and manage a successful company -- in good times and bad -- in the most fiercely competitive business in the world.

In the $600 billion software industry it is the business, not the technology, that determines success or failure. This fact -- one that thousands of once glamorous start-ups have unhappily discovered for themselves -- is the well-documented conclusion of this enormously readable and revealing new book by Michael Cusumano, based on nearly twenty years of research and consulting with software producers around the world.

Cusumano builds on dozens of personal experiences and case studies to show how issues of strategy and organization are irrevocably linked with those of managing the technology and demonstrates that a thorough understanding of these issues is vital to success. At the heart of the book Cusumano poses seven questions that underpin a three-pronged management framework. He argues that companies must adopt one of three basic business models: become a products company at one end of the strategic spectrum, a services company at the other end, or a hybrid solutions company in between. The author describes the characteristics of the different models, evaluates their strengths and weaknesses, and shows how each is more or less appropriate for different stages in the evolution of a business as well as in good versus bad economic times. Readers will also find invaluable Cusumano's treatment of software development issues ranging from architecture and teams to project management and testing, as well as two chapters devoted to what it takes to create a successful software start-up. Highlights include eight fundamental guidelines for evaluating potential software winners and Cusumano's probing analysis, based on firsthand knowledge, of ten start-ups that have met with varying degrees of success.

The Business of Software is timely essential reading for managers, programmers, entrepreneurs, and others who follow the global software industry.


Frequently Bought Together

The Business of Software: What Every Manager, Programmer, and Entrepreneur Must Know to Thrive and Survive in Good Times and Bad + Eric Sink on the Business of Software (Expert's Voice) + Software That Sells: A Practical Guide to Developing and Marketing Your Software Project
Price for all three: $63.93

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Editorial Reviews

From Publishers Weekly

Cusumano, a professor at MIT's Sloan School of Management and coauthor of Microsoft Secrets, offers a comprehensive overview of the software business and how the right approach is key to the success of technology companies. Cusumano first identifies the key distinction between software and other businesses. In fact, he believes it is unlike every other business because software doesn't have one purpose but becomes whatever function it is handling for a particular customer or company. As a result, software companies must sell both products and services, according to the author. The two typical ways software companies operate is by getting the lion's share of revenues from new product sales or via IT consulting. The third way is what the author calls "hybrid solutions companies—software firms that have some new product sales, but derive as much as 80% of their revenues from services and "maintenance." However, what's essential for company success in today's rapidly changing technological marketplace is having sufficient flexibility to change to meet customer needs. Citing both real companies including IBM, Netscape, etc., along with academic studies, Cusumano describes the changing face of the software industry over the past two decades. The writing is coherent and, given the somewhat technical subject matter, surprisingly graspable even for technophobes. Still, this is a niche book, apt to appeal to people involved in the world of software, rather than a general business audience.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

About the Author

Michael A. Cusumano is the Sloan Management Review Distinguished Professor at the MIT Sloan School of Management and one of the world's leading authorities on software development and the management of software companies. He is the author or coauthor of seven other books, including the bestsellers Microsoft Secrets and Competing on Internet Time, as well as Japan's Software Factories and most recently Platform Leadership.

Product Details

  • Hardcover: 352 pages
  • Publisher: Free Press (March 2, 2004)
  • Language: English
  • ISBN-10: 074321580X
  • ISBN-13: 978-0743215800
  • Product Dimensions: 6.3 x 1.1 x 9.4 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (31 customer reviews)
  • Amazon Best Sellers Rank: #168,142 in Books (See Top 100 in Books)

More About the Author

Michael A. Cusumano is the Sloan Management Review Distinguished Professor of Management at the MIT Sloan School of Management, with a joint appointment in MIT's Engineering Systems Division. His research focuses on technology management and strategy, especially in the software business. He received an undergraduate degree from Princeton University and a Ph.D. from Harvard University. He also completed a postdoctoral fellowship in production and operations management at the Harvard Business School. He has been a Fulbright Fellow and a Japan Foundation Fellow at the University of Tokyo. In 2009, he delivered the 13th annual Clarendon Lectures in Management Studies at Oxford University and was named one of the most influential people in technology and IT by Silicon.com. Professor Cusumano is a director of a leading Indian IT services company, Patni Computer Systems (NYSE: PTI, www.patni.com), and of an interactive voice communications provider, Eliza Corporation (www.elizacorporation.com). He is also an advisor to FixStars Corp. (www.fixstars.com), which builds high-performance computing applications for clusters of Sony Playstation consoles and other multi-core processor blade servers; and Buzzient (www.buzzient.com), a social media analytics and integration firm. He is the author or co-author of 8 books, including The Business of Software (2004), Platform Leadership (2002), Competing on Internet Time (1998), and Microsoft Secrets (1995).

Customer Reviews

Cusumano lists eight points that one should look at when evaluating software businesses. Petri I. Salonen  |  9 reviewers made a similar statement
Well written, detailed, and insightful, best describe this book. Clark V. Valberg  |  3 reviewers made a similar statement
Most Helpful Customer Reviews
35 of 36 people found the following review helpful
5.0 out of 5 stars Software Entrepreneurs - Don't reinvent the wheel. April 4, 2005
Format:Hardcover
---> To swing for the fence, entrepreneurs must avoid the shark-infested red water and sail into the deep blue sea.

If you're even thinking of creating a software startup, I highly recommend you read The Business of Software as soon as possible. Doing so will save you much pain and suffering from senseless mistakes. When there is such a large body of existing knowledge, there is no cause for trial and error mentality. There's plenty of other opportunities for trailblazing. Read this book as a bare minimum before starting your venture.

Cusumano, offers an in depth study of what it takes to succeed in software. Of particular value are critical questions to contemplate:

1) Do you want to be mainly a Products company, or a Services company?

2) Do you want to sell to Individuals, or Enterprises | Mass market, or Niche market?

3) How horizontal (broad) or vertical (specialized)is your product or service?

4) Can you generate a recurring revenue stream that will endure both good and bad times?

5) Will you target mainstream customers, or do you have a plan to avoid the chasm?

6) Do you plan on being a Leader, Follower, or Complementor?

7) What kind of character do you want your company to have?

Cusumano also offers eight Critical Success Factors that are necessary for Software Start-ups to succeed as a business and raise investor money:

1) Strong Management Team

2) An Attractive Market

3) A Compelling New Product, Service, or Hybrid Solution

4) Strong evidence of Customer Interest

5) A Plan to Overcome the "Credibility Gap"

6) A Business Model Showing Early Growth and Profit Potential

7) Flexibility in Strategy and Product Offerings

8) The Potential for Large Payoff to Investors

Don't reinvent the wheel. Read this book as soon as possible, preferably "before" you create that software venture you so boldly dreamed.

Michael Davis, Byvation
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11 of 12 people found the following review helpful
By Jim
Format:Hardcover
Cusumano's book is a clear and straighforward read into the basic issues that any software company should consider at their inception and as they mature.

Cusumano lays out the basic relationships between products and service very clearly - and he explores the pitfalls involved with good detail from the companies that he has advised. In this early portion of the book he also offers some very useful metrics to help provide financial sanity checks. There's an interesting "historical" chapter that follows the development of the industry, and then he delves into SW development best practices - which appears to be his particular forte. There's also a good chapter on the start-up phase sprinkled with sage advise.

My copy is full of margin notes and has already been transformed into a powerpoint presentation to share with our team.

All in all I found the book gave me a solid foundation from which to consider the SW biz. It's too easy to lose your sense of direction in this industry. Cusumano's book is like a glowing compass that illuminates the common sense dynamics driving this business. Enlightening, useful, well grounded in examples - and well written.

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11 of 13 people found the following review helpful
5.0 out of 5 stars A Great Read July 1, 2005
Format:Hardcover
This review is also available on my blog: <a href="http://dlsthoughts.blogspot.com/2005/07/business-of-software.html">DLS Thoughts</a>.

I just finished reading "The Business of Software" from Michael Cusumano. Overall a well written book on the fundamentals of the software industry. The book focuses essentially on the analysis of the business model for a software company. There isn't really anything striking new in Cusumano's analysis of software companies' business model, but the author does a good job in outlining the choices offered to software companies and how their business model will have to mature as companies and technologies mature.

Essentially, there are 3 choices for a software company:

* A pure product play (Some would argue that with the advance of open source and the broad adoption that it has been getting lately, that pure plays are getting much more difficult).

* A mix of products and services.

* A pure service play.

I found very interesting Cusumano's analysis of a typical enterprise software company revenue over the course of a five year business lifecycle. For every 1 dollar of product license fees, $2.15 dollars can be derived from services and maintenance. That's more than 70% of the cumulated company revenue. In many cases, services on sold products end up being a life insurance against bad economic times. This brings some prospective to the Professional Open Source buzz. After all, a typical software company already ends up generating 70% of revenues from maintenance and services over a 5 year lifecycle. When put in this context, the changes of business model though important, appear less radical that one may have initially perceived. For those doubtful of the viability of the open source business model, I think we get some empirical data making the case for it right there.

Cusumano goes on with his analysis and show how as companies mature, they tend to move towards more of a services model and provides excellent data to illustrate his argument. As we look at the growth of companies like IBM and Oracle, more and more of their revenues are coming from services. This clearly justifies their strategy behind open source where they can capitalize on their strength in services while maximizing the use of their R&D resources.

Finally, I particularly enjoyed Cusumamo's analysis of the factors that make software startup companies successful, with great examples to illustrate his point. Cusumano basically identifies 8 key criteria for assessing software start ups:

1. The quality of the management team.

2. Whether the market is attractive and has strong potential.

3. How compelling is the offering?

4. How much interest is the offering getting from customers?

5. Is the company credible?

6. What is the business model?

7. How flexible is the management team?

8. What is the payoff potential?

A great list that applies to most business activity.
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Most Recent Customer Reviews
5.0 out of 5 stars Great Software Business Scope
If you are in the business of software, or planning to develop any software and selling it, this is a great way to know on what you are getting into. Read more
Published 9 months ago by Rodil Rivera
2.0 out of 5 stars Good overview for the uninitiated, tedious if you know the business
Mr. Cusumano attempted to provide an overview of the software business from its early history to current times. Mr. Read more
Published on December 23, 2010 by Haim Toeg
4.0 out of 5 stars O good overview about the industry
Fair, very well written and provides a good overview about the industry, especially for those who never acted on software biz.
Published on February 26, 2010 by Alexandre R. Rangel
3.0 out of 5 stars Product Vs. Service
although the software industry has significantly evolved and this book is from far far away (2004), I decided to read it primely because of excellent reviews on the web. Read more
Published on February 15, 2010 by Dror Guzman
4.0 out of 5 stars Nicely playing between software and services business
I like very much the approach of the author, showing many software-related aspects of the technology business and relating many of them to the services component needed for it. Read more
Published on November 28, 2009 by Valdir Gomes Silva
5.0 out of 5 stars Software Business 101 - Start with this Book
Top of the line thinking from MIT professor Cusumano with heavyweight credentials. You can't get a knowledge from a better source. Read more
Published on November 2, 2009 by Robert R. Rowntree
2.0 out of 5 stars some useful points in a sea of chitchat
This book is written for managers, programmers and entrepreneurs, and its topic is related to two major sciences: business and software. Read more
Published on August 22, 2009 by Muhammad Adel
5.0 out of 5 stars The Software Business is Unlike Any Other Business
The software business is unlike any other business. To start a manufacturing business, significant capital is needed to finance inventory, equipment, factory, and so on. Read more
Published on August 12, 2009 by Mariusz Skonieczny
4.0 out of 5 stars Fairly good introduction; often dull
I found this book to be a fairly good introduction to the software industry for a newcomer, albeit slightly outdated. Read more
Published on March 21, 2009 by CA Hofmeyr
3.0 out of 5 stars Some value here, but could be better
This book offers some good perspectives on software companies, but I was shocked and disappointed with a glaring omission - software as a service (SaaS). Read more
Published on October 16, 2008 by Eric Kassan
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