The CIO Edge: Seven Leadership Skills You Need to Drive Results [Hardcover]

Graham Waller (Author), Karen Rubenstrunk (Author), George Hallenbeck (Author)

Book Description

Publication Date: November 11, 2010

Great CIOs consistently exceed key stakeholders' expectations and maximize the business value delivered through their company's technology. What's their secret?

Sure, IT professionals need technological smarts, plus an understanding of their company's goals and the competitive landscape. But the best of them possess a far more potent ability: they forge good working relationships with everyone involved in an IT-enabled project, whether it's introducing new hardware or implementing a major business transformation.

In The CIO Edge, the authors draw on Korn/Ferry International's extensive empirical data on leadership competencies as well as Gartner's research on IT trends and the CIO role. They prove that, for IT leaders, mastering seven essential skills yields big results.

This new book lays out the people-to-people leadership competencies that the highest-performing CIOs have in common—including the ability to inspire others, connect with a diverse array of stakeholders, value others' ideas, and manifest caring in their relationships. The authors then explain how to cultivate each defining competency.

Learn these skills, and you'll get more work done through others' enabling you to successfully execute more IT projects, generate better results for your company, and concentrate your efforts where they'll exert the most impact. The payoff? As the authors show, you'll work smarter, not harder—and get promoted far faster than your peers.

Editorial Reviews

Review

“So if you’re wondering what your legacy will be or how to shape it in the present, then The CIO Edge will assist you on your quest with practical case studies and easy, applicable steps to deliver results.” Public CIO

“…this fast-paced, enjoyable book dives headfirst into the key strengths that highly effective CIOs possess.”- CIO Magazine and Computerworld

“Throughout the book there are good references and case study interviews with CIOs, and while it is US CIOs who dominate, there is some good experience to glean. Overall The CIO Edge is worth a read for new CIOs, or it’s one to pass onto those members of your team you are coaching as part of a succession plan.” – CIO Magazine

About the Author

Graham Waller is a Vice President and Executive Partner in Gartner EXP. George Hallenbeck is Director of Intellectual Property Development for Korn/Ferry. Karen Rubenstrunk is a Senior Client Partner within Korn/Ferry International's CIO practice, which places more than one hundred CIOs annually.

Product Details

• Hardcover: 240 pages
• Publisher: Harvard Business Review Press (November 11, 2010)
• Language: English
• ISBN-10: 1422166376
• ISBN-13: 978-1422166376
• Product Dimensions: 6.5 x 0.9 x 9.6 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #337,814 in Books (See Top 100 in Books)

Most Helpful Customer Reviews

4 of 4 people found the following review helpful

5.0 out of 5 stars The soft side is hard, a thoughtful study on leadership often told in the first person October 25, 2010

By Mark P. McDonald TOP 1000 REVIEWERVINE™ VOICE

Format:Hardcover

The CIO Edge provides a unique view on leadership, stories from the leaders. Too often books on leadership either describe leader behaviors in abstract and academic terms or in self-serving prose colored by the author's admiration for the leader. The CIO edge is different in that it let's the leaders speak in their own words and share their own stories. In the process you gain insight on leadership in the first person.

Waller, Hollenbeck and Rubenstruck are clear that this book is about the personal side of leadership. Some would call it the 'soft' side compared to harder specific management and leadership techniques like governance.

Readers looking for advice and insight on these personal aspects of leadership will find strong material that describes not only what leadership means but provides you with insight in the minds of accomplished leaders. Achieving that goal requires hearing from leaders talk about their experiences in the first person and providing food for thought and reflection rather than a simple multi-step recipe to follow.

The authors break CIO leadership skills into the following areas that are necessary to drive results. Each skill is discussed in its own chapter with insights provided by accomplished leaders from companies like P&G, FEDEX, Kimberly Clark, Ford, among others.

1, Commit to leadership first, everything else second
2. Lead differently than you think
3. Embrace your softer side
4. Forge the right relationships, drive the right results
5. Master communications: always and all ways
6. Inspire others
7. Build people, not systems

These seven skills provide a great refresher and remind you that the way you lead is very important. These skills and the analysis of what it takes to be an effective leader are based on a study of more than 120,000 executives and that body of research highlights the characteristics of successful and less than successful leaders.

While the book is entitled The CIO Edge, the leadership lessons are broadly applicable to executives and managers in IT as well as the rest of the enterprise.

In many ways, the leading CIOs who share their stories are describing the requirements for every future executive who faces the need to deliver current results, work with others to resolve issues, build personal credibility up and down the organization and constantly be ready for the future. These are all parts of the CIOs job today and requirements for an effective executive in the future.

Recommended reading, particularly for executives and managers who are wondering why they have to rely too heavily on their technical abilities to lead by example rather than leading through creating a team of capable people. The book may not please people who are looking for a recipe, as I believe that this is not the author's point. Rather think of this as a book to read and reflect on the experience of these leaders and how their 'ah hah' moments apply to your situation.

Strengths

The book concentrates on leaders speaking in their own words. This may make it seem that the authors were just reporting what they have been told, but each story is well placed to illustrate one of the seven points.

The book reflects a solid research foundation both in terms of its use of a study of 120,000 people and Waller's use of Gartner research. This gives the book a solid foundation, which is particularly important given the author's focus on the 'softer side' issues.

The book is focused and well written at a little under 200 pages. This makes it accessible for the busy executive and while the book repeats itself in some places, it is an overall good read.

The seven leadership skills in the CIO Edge are applicable broadly across executes and not just to executives in IT.

Challenges

There is no seven-step program for the seven skills. While there is a call to action at the end of each chapter, people looking for a simple recipe in this book will not find it. That is a challenge for people wanting to improve themselves by applying the seven skills. These skills, like any skill are learned not implemented and the authors have wisely focused the book on building an understanding of the skills that can help fuel your personal reflection and adoption.

The challenges of CIOs form the context for the book rather than its detailed content. The book choses to concentrate on softer skills that are often generally applicable, second the concentration on leadership is more universal than situation specific. The book mentions but it does not dwell or concentrate heavily on the specific leadership challenges facing CIOs. People looking to read a book about the technical elements of being a CIO should look to Broadbent and Kitiz's The New CIO Leader as these two books compliment each other.

While the book is focused and well written some of the themes and ideas like IT delivering business value are repeated throughout the book. Its not a big issue, but readers will notice it after the first few chapters.

Overall a good addition to the work on what it takes to lead in a technology intensive world. A book that compliments and completes with others looking at the CIO role and rounding out the materials that support CIOs, IT leaders or really any executive that faces the leadership challenge.

5 of 6 people found the following review helpful

5.0 out of 5 stars What all high-performing executives (including CIOs) share in common November 9, 2010

By Robert Morris HALL OF FAMETOP 100 REVIEWERVINE™ VOICE

Format:Hardcover

Once again as usual, M. McDonald's review of this book provides a thoughtful discussion...in this instance, of several of Graham Waller, George Hallenbeck and Karen Rubenstruck's key points, including the themes that they examine in terms of the seven areas (strategies, really) that drive results in the exemplary companies. I also appreciate the provision of comments by senior-level executives in several of those companies, notably Sherry Aahold (FedEx), Ramón Baez (Kimberly Clark), Stephen Fugale (CIGNA Leadership Insurance), Filippo Passerini (P&G), Nick Smither (Ford), and Carol Zierhoffer (ITT).

Based on years of data-driven research and field work, the co-authors (i.e. Waller, Hollenbeck and Rubenstruck) identified those behavior patterns and key skills that will enable a CIO (or equivalent) to gain a competitive "edge" that differentiates them as leaders. There are seven and here they are woven with the fabric of the book's narrative, a separate chapter devoted to each:

o Committing to being a leader first
o Leading more with emotional intelligence than superior "smarts"
o Embracing their softer side
o Forging the relationships needed to achieve the right results
o Practicing and mastering communication skills
o Inspiring others with a compelling vision
o Building people, not systems

Obviously, there are no headsnapping revelations among the seven, nor do Waller, Hollenbeck and Rubenstruck make any such claim; however, together, they provide a framework within which an individual can improve leadership and management skills; moreover, the same framework will also be appropriate for a program that provides such development.

Note: Years ago, I realized that there are no IT decisions, nor HR, strategy, PR, or finance decisions to make. Rather, there are only business decisions to make. That is why "great CIOs spend an inordinate amount of time providing people within the organization the following: vision, common purpose, inspiration, clear expectations, [personal] development, and an environment where the people can successfully deliver [the desired] results."

I commend Waller, Hollenbeck and Rubenstruck on their skillful use of direct address. Almost immediately (note the book's subtitle), they establish and then sustain a person rapport with their reader, invoking second-person pronouns to help their reader focus on key points. For example, "you want to use your soft skills to leverage not only your business and technical expertise, but also the power of the extended team" on Page 181 and "The results [of the co-authors' rigorous and extensive research] are what you hold in your hands: a deep foundation of empirical research augmented with extensive, qualitative data gathering and experiential knowledge" on Page 197.

One final point. Initially, I incorrectly assumed from its title and periodic references to "CIO" that this book was written primarily (if not exclusively) for those who hold that title and are employed by large organizations. That is not the case. In fact, the co-authors provide a wealth of information, contributions by real leaders in real-world situations, insights, and counsel that will be of substantial benefit to decision-makers in any organization, whatever its size of nature may be. Well-done!

4.0 out of 5 stars it is the softer side! November 6, 2011

By JamesH

Format:Kindle Edition|Amazon Verified Purchase

i struggle reading books.. my best form is audible. this happens to be on my ipad..i come back to it, and the approach is good. I absolutely think too many CIOs i have worked with miss the connection. In the end, it comes back to basic great leadership ..