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The Chocolate Conversation: Lead Bittersweet Change, Transform Your Business Hardcover – April 16, 2013
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“Rose Fass is the undisputed master of organizational dynamics, and this book proves she has the bead on what it takes to transform companies and brands in these challenging times. The simplicity of her idea—that everything that matters happens ‘in the conversation’—is both essential and critical for success in a complex world. Read the book, join the conversation, and bask in Rose’s wisdom, as I’ve done many times in my career.” (Bob Greenberg, founder, chairman and CEO, R/GA)
“My senior leadership team was formed through acquisitions, restructuring, and a compelling need to reinvent our business. We had a clear mission, or so we thought. Instead our team was fragmented and we needed help. In walks a dynamic, insightful woman asking us to define chocolate?! It triggered a conversation that led us to recognize that past victories would not take us into the future—and to instead frame a unified strategy and focused actions. We got the job done. When I assumed my next executive leadership role, the first call I made was to that same dynamic woman, Rose Fass, for my next ‘chocolate conversation.’” (Karen T. Cone, general manager, Worldwide Financial Services, Microsoft)
“Rose Fass is a skilled practitioner of the thoughts, ideas, and concepts she writes about in this outstanding book. The Chocolate Conversation is not a pie in the sky reading. Her conversations with you throughout these pages are full of rich insight that will strip away the fluff and demonstrate that meaningful organizational change is rooted in multi-level, cross-functional conversations. Rose’s book underscores the old maxim: if you don’t like change, you are going to like irrelevancy even less.” (Thomas A. Kayser, author of Mining Group Gold and Building Team Power)
“The Chocolate Conversation is a must-read and field manual for anyone setting out to change their company from the heart and hand of the master change maker herself, Rose Fass. Rose’s warmth and wit, down-to-earth style, and galvanizing authority is on every page. Run, don’t walk, to get your copy of this delightful and wildly informative book.” (Kevin Allen, founder and CEO, re:kap, and author of the WSJ best-seller The Hidden Agenda: A Proven Way to Win Business and Create a Following)
“Rose Fass has written a remarkably rich book that carries the reader along swiftly, easily, and enjoyably from cover to cover. In just two hundred pages, the author shows her experienced judgment on to reframe thinking and conversations, and incites her readers to take action.”
(Peter Koestenbaum, PhD, founder and chairman of PiB and the Koestenbaum Institute)
“True brilliance is not about developing complex theories or pontificating about piles of research reporting out on what has already happened. True brilliance is about simplifying complex issues and harnessing people’s energy to change the world. In that light, The Chocolate Conversion is simply brilliant. Rose brings her experience, inherent intellect, and frankly raw talent forward in to this book. She is a strategist, motivator, and business leader. She brings clarity to chaos, finds solutions to big business problems, and most importantly drives and delivers results. Putting the tools delivered in this book into action will be the single most important business investment you can make in the coming years.” (Martha Delehanty, Senior Vice President, Human Resources, Verizon Enterprise Solutions)
“I know Rose and, boy, do I know chocolate. Together they hold a conversation that will change you and your company. In today's world, laden with so many know-it-all books full of the same old promises, Rose Fass' insights beg us to have a dialogue that reframes our thinking and ‘talk time’ to get people to act.” (Albert Gaulden, founding director, The Sedona IntensiveTM and author of You're Not Who You Think You Are)
About the Author
More About the Author
She has over 35 years of corporate experience in technology and consumer-based industries. During her career she has opened new businesses in the United States, been a general manager with full P&L responsibility and led major corporate transformations. As the Chief Transformation Officer at Xerox Corporation, Rose led the transition to the global industry and solutions business. She integrated acquisitions, diverse cultures and operating units to develop and execute the new enterprise strategy. Prior to starting fassforward consulting group, Rose was a corporate SVP at Gartner where she was responsible for creating the new business model, and working with the business units to execute on the global strategy.
A dynamic speaker, Rose is frequently invited to speak at private and public sector events. She has been a guest on CNBC, is quoted in several bestselling business books and is the author of the newly released book, "The Chocolate Conversation: Lead Bittersweet Change, Transform your Business." She is listed in Forbes' 2012, Top 10 Women Business Leaders of New York. Her firm has been awarded the Inc.500/5000 for three consecutive years.
Rose has a bachelor's degree from Boston University's School of Management and completed the Advanced Executive Studies Program at Harvard Business School.
Top Customer Reviews
In The Chocolate Conversation, Rose Fass makes the case that many business conversations are like death by chocolate: People aren't having the same conversation. Their starting points are different, their goal posts are in different places, they're operating under different assumptions and different rules, and the things that keep them up at night rarely mesh. So is it any wonder that running a successful business is so hard?
The book is all about "unwrapping" these chocolate conversations--with employees, with partners, and with customers. What I like about The Chocolate Conversation is that the book is filled with examples of companies (and corporate leaders) who have re-framed their conversations to achieve business success. While so many books focus on profit and loss, Fass focuses on people. After all, companies can make promises--but it is up to people to deliver.
While The Chocolate Conversation does not have the typical boxed or end-of-chapter takeaways and next steps I often look for from business books, Fass substitutes instead a series of "sketchnotes" at the end of the book. They provide an awesome, visual reminder of the key points--and the perfect endnote.
I have shared the author's story about "chocolate conversations" with every business leader I have met since I first read this book, and they all have been blown away by the power of this analogy. They immediately recognize the sort of cultural and communicative disconnects that Fass describes in their own organizations, and I am sure you will as well.
But "chocolate conversations" and how to get beyond them are only one part of what this book is about. Fass also offers important advice for companies that are dealing with mergers and acquisitions on how to build a common culture, and she provides valuable lessons for organizations dealing with "bittersweet change."
A must read for anyone interested in changing culture and changing minds!
PS- Say "chocolate" to me and I think chocolate chip cookie!
Id recommend this to anyone that is business savvy or needs to be!
Most Recent Customer Reviews
Change is constant but so many still resist it. Rose Fass breaks down the barriers to change and shows us through real world examples, that conversation is the basis for all... Read morePublished on September 8, 2013 by Elizabeth M O'Donnell
As I began to read this book, I was reminded of one of the key insights in Ernest Becker's book, Denial of Death. Read morePublished on August 13, 2013 by Robert Morris
Rose has a great way of presenting her ideas. I found the book to be very helpful and informative for honing my leadership skills. Read morePublished on July 26, 2013 by GKM
If you wonder why so many conversations lead to unproductive or unsuccessful results, The Chocolate Conversation reveals the answers. Read morePublished on July 26, 2013 by LG
Remember when you first played the gossip game? You sat in a circle; the first person whispered to the second person who repeated the message to the third person and so on until... Read morePublished on July 25, 2013 by SLA
Being part of an industry that's going through rapid transformation and change, I found this book to have very insightful viewpoints on managing change based on good deal of... Read morePublished on July 15, 2013 by GR