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Sarah Hatter is a writer, public speaker and startup founder. She founded CoSupport in 2011 and has worked with over 200 companies since then, teaching excellence in customer support and user experience. Her public speaking career has lead her to present at Microsoft, Google, and Facebook, and tech conferences such as LessConf, MicroConf and the Business of Software Conference. She lives in Chicago, IL
This was a great read with a lot of common sense ideas. Also a lot of Duh, why didn't I think of that ideas? Read morePublished 2 months ago by Warren Massey
This book is exactly what it says: "The Customer Support Handbook". It's easy to read, filled with great and actionable advice (example replies that you could use straight... Read morePublished 4 months ago by Eugen Oprea
Hands down, the only book you need to read in customer support. Every employee should read this. Only work related book that made any sense to me.Published 14 months ago by Scott Hodges
Every once in a while you stumble across a book that operates as a primer for a wide range of people. Read morePublished 16 months ago by Chris Hesselrode
Many wonderful stories that guide you through the perfect response(s) to the tough questions. It is a must on every Customer Support reps desk. Read morePublished 17 months ago by Travis
If you care about making money, you should care about making your customers happy. If you care about making your customers happy, you should read this book. Read morePublished 18 months ago by Tim Cheadle