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This book is a life saver if you work in customer service or own your own company.
There's so much great stuff in here, and it's written and compiled in a way that makes it very engaging and entertaining, while still being very informative.
Hearing her speak, I was convinced she knew what she was talking about and signed up for the book.
I've been a support professional for a number of years--first job out of college was customer support at a small software company. Read morePublished 13 days ago by Dave Rodenbaugh
Hands down, the only book you need to read in customer support. Every employee should read this. Only work related book that made any sense to me.Published 9 months ago by Scott Hodges
Every once in a while you stumble across a book that operates as a primer for a wide range of people. Read morePublished 10 months ago by Chris Hesselrode
Many wonderful stories that guide you through the perfect response(s) to the tough questions. It is a must on every Customer Support reps desk. Read morePublished 11 months ago by Travis
Even if you aren't in the tech world, there's a wealth of information here on customer service. You can extrapolate some nuggets of wisdom no matter your field. Read morePublished 12 months ago by gatsby