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The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand Paperback – February 4, 2014
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Top Customer Reviews
I bought one copy initially so I could read it myself and see how beneficial it might be for my team, and after just reading a couple of chapters it was already clear that I want them each to own their own personal copy.
Dense and rich, with stories, specific scripts, history, and great philosophical discussions, this book has transformed my customer support for plugins. I went from a 4 out of 5 stars rating my plugin to 4.7 out of 5 today. Her emphasis of language makes a HUGE difference in how you handle customers, frontline support, refunds, and angry people.
Sarah truly understands the psyche of the support role and her book is a must have for any support professional, manager or otherwise.
Most Recent Customer Reviews
As someone making a career change into customer support. I found this book to be useful in developing my own attitude to providing support. Well worth the money!Published 13 days ago by MR PATRICK MCDONALD
This was a great read with a lot of common sense ideas. Also a lot of Duh, why didn't I think of that ideas? Read morePublished 6 months ago by Warren Massey
This book is exactly what it says: "The Customer Support Handbook". It's easy to read, filled with great and actionable advice (example replies that you could use straight... Read morePublished 9 months ago by Eugen Oprea
Hands down, the only book you need to read in customer support. Every employee should read this. Only work related book that made any sense to me.Published 19 months ago by Scott Hodges
Many wonderful stories that guide you through the perfect response(s) to the tough questions. It is a must on every Customer Support reps desk. Read morePublished 21 months ago by Travis