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Throw some into your cart along with this book.
There's so much great stuff in here, and it's written and compiled in a way that makes it very engaging and entertaining, while still being very informative.
This book does an excellent job giving useful advice to not just the support staff but to the entire company.
Hands down, the only book you need to read in customer support. Every employee should read this. Only work related book that made any sense to me.Published 7 months ago by Scott Hodges
Every once in a while you stumble across a book that operates as a primer for a wide range of people. Read morePublished 8 months ago by Chris Hesselrode
Many wonderful stories that guide you through the perfect response(s) to the tough questions. It is a must on every Customer Support reps desk. Read morePublished 10 months ago by Travis
Even if you aren't in the tech world, there's a wealth of information here on customer service. You can extrapolate some nuggets of wisdom no matter your field. Read morePublished 10 months ago by gatsby
This book is a life saver if you work in customer service or own your own company. Full of really practical and insightful help not just on how to keep your customers happy, but... Read morePublished 11 months ago by Todd