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This was a great read with a lot of common sense ideas. Also a lot of Duh, why didn't I think of that ideas? Read morePublished 4 months ago by Warren Massey
This book is exactly what it says: "The Customer Support Handbook". It's easy to read, filled with great and actionable advice (example replies that you could use straight... Read morePublished 6 months ago by Eugen Oprea
Hands down, the only book you need to read in customer support. Every employee should read this. Only work related book that made any sense to me.Published 16 months ago by Scott Hodges
Many wonderful stories that guide you through the perfect response(s) to the tough questions. It is a must on every Customer Support reps desk. Read morePublished 19 months ago by Travis
If you care about making money, you should care about making your customers happy. If you care about making your customers happy, you should read this book. Read morePublished 20 months ago by Tim Cheadle