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The Definitive Guide to SugarCRM: Better Business Applications (Books for Professionals by Professionals) Paperback – November 9, 2009

ISBN-13: 978-1430224396 ISBN-10: 1430224398 Edition: 1st

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The Definitive Guide to SugarCRM: Better Business Applications (Books for Professionals by Professionals) + SugarCRM For Dummies + Building on SugarCRM
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Product Details

  • Series: Books for Professionals by Professionals
  • Paperback: 280 pages
  • Publisher: Apress; 1 edition (November 9, 2009)
  • Language: English
  • ISBN-10: 1430224398
  • ISBN-13: 978-1430224396
  • Product Dimensions: 0.9 x 7.2 x 9 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #1,241,049 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

John Mertic is a software engineer at SugarCRM. He has worked on several areas of the product, namely the Import module, Sugar Wireless, database back ends, and currently themes. He graduated with a bachelor s degree in computer science from Kent State University and has several years of experience with PHP web applications. He has also contributed to many open source projects, most notably the PHP project, for which he is the creator and maintainer of the PHP Windows Installer. He has also authored several articles for PHP Architect, IBM developerWorks, and Apple Developer Connection.

More About the Author

John Mertic serves as the Community Manager for SugarCRM, having several years of experience with PHP web applications and open source communities. A frequent conference speaker and an avid writer, he has been published in php|architect, IBM Developerworks, and in the Apple Developer Connection, and is the author of the book 'The Definitive Guide to SugarCRM: Better Business Applications' and the book 'Building on SugarCRM: Creating Applications the Easy Way'. He has also contributed to many open source projects, most notably the PHP project where is the creator and maintainer of the PHP Windows Installer.

Customer Reviews

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Most Helpful Customer Reviews

11 of 11 people found the following review helpful By JS on May 12, 2010
Format: Paperback Verified Purchase
I have set up contact management systems at a couple of other small companies, and am charged with doing it for my current employer. The appeal of SugarCRM to us is the degree of customization allowed, and I bought "The Definitive Guide to SugarCRM:..." to shorten the learning curve.

Overall, I found this to be an effective overview, with somewhat useful instructions for working with the customization features of the software. The content is reliably solid, and seems based on thorough knowledge of the author. Often though, it seems to fall a little short on depth, and would benefit from more detailed examples of how to do specific tasks. For example, the section on relationships describes what relationships are available, but says little about how the choices change what you can do within SugarCRM. As a guide to the top level design of SugarCRM this is a good reference, and made it much easier for me to figure out where to look and how to approach some customizations we need. As a guide to "How do I do ...?" tasks, it could use some more depth.

About the editing - this has to be one of the most poorly edited book I've seen, ever. It clearly suffers from reliance on a Word style grammar checker. Page after page has errors that most grade school students could catch. I don't expect books of this type to be great literature, but this is supposed to be a professional level book, and the errors are frequent enough to be distracting. The editing quality makes it read like a cheap novel in quite a few places. Also, the table of contents page has an obvious numbering problem. In my copy it has Part 1, Part 2, etc., as it should. Every chapter though, no matter which part, is listed as Chapter 1.
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6 of 7 people found the following review helpful By M York on February 23, 2011
Format: Paperback
This book is required reading for me at my job, as we're developing in SugarCRM. There are no tutorials, per se. The author doesn't hold your hand and carry you through step by step on how to do anything, but there are plenty of code examples on how things will look when something is created or customized.

Why should the "author be embarrassed and the editor shot"? The editing is absolutely HORRIBLE! It's bad to the point of distraction. In some places the grammatical and typographical errors are so bad I had to re-read a sentence or paragraph several times to understand what the author was saying. There are a couple of section headers that have double quotes on one side of the title, as in: Field Overlays" - that's on page 46 and there's another case of orphan quotes on page 60. If this is indicative of the typical quality level of Apress publications, I'll make sure to look elsewhere when I'm searching for a topic!
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3 of 4 people found the following review helpful By Brian Woodard on February 17, 2010
Format: Paperback Verified Purchase
I recently completed a SugarCRM deployment for a client and have been struggling with getting up to speed on how to perform "upgrade safe" customizations to the application using only the documentation provided by Sugar. Version 5 features some major architectural changes and, unfortunately, most of the preexisting documentation and examples are written for version 4 or earlier. Add to that, the Application and Developer's Guides provided by Sugar are quite terse with little or no background on layout, design or philosophy.

Top feature here is that the book is written for the latest version (5.5.0). It also has a decent discussion of the Model/View/Control architecture and design philosophy that folks like me who are experienced with PHP/MySQL web development but relatively new to LAMP applications need in order to get oriented and better prepared to delve into the intricate innards of this popular application.

I am giving this book four stars because there are numerous minor typographical errors and the layout is not as clean as you would expect for a book in this price range.

I have found in working with this book that it provides just the right balance to the existing documentation while supplying the sorely needed details for the version 5 architecture. Kudos to John Mertic for undertaking the task to finally create The Definitive Guide to SugarCRM!
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4 of 6 people found the following review helpful By Jon Hermiz on December 16, 2009
Format: Paperback Verified Purchase
I'm in no way an experienced developer in SugarCRM, so I may be biased on this review. But I believe Mertic missed it for the not so advanced SugarCRM folks. I think the author makes too many assumptions as to what the reader may know. It almost feels like the book is written for the internal developers / support staff at SugarCRM.

I'm no beginner to SugarCRM but I think he tries to explain topics without giving enough information. In the beginning he informs the reader to download Sugar so that one can follow along and work with the examples. The problem comes when he begins explaining these examples. There is very very little information to help the reader find out what exact file he is editing. Where is he saving the file, in addition, what is the path he expects us to save the file in. A lot of the information is up in the air keeping the reader wondering 'Wait maybe just maybe I misread that' or 'Maybe I missed that point in the book I'll just re-read it'. The reader then realizes hey I didn't miss it, I re-read this section several times and it's just missing information.

A lot of the content just does not work. Let me give you an example, take page 222 regarding Accounts and Contacts. The section discusses how to create a field that displays a google map of an Account / Contact. The section mentions to set a default URL as a template which the detailview handler will fill in automatically. Good luck with that. As soon as you set the default the detailview does not fill in this template. In fact, it contains the exact URL you had to manually enter and when the page renders and the google map comes up it displays the offices of SugarCRM (huh)??The .tpl files actually store that entire string.
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