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The Disney Way Hardcover – December 31, 1998

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Product Details

  • Hardcover: 221 pages
  • Publisher: McGraw-Hill; 1 edition (December 31, 1998)
  • Language: English
  • ISBN-10: 0070120641
  • ISBN-13: 978-0070120648
  • Product Dimensions: 6.3 x 0.9 x 9.2 inches
  • Shipping Weight: 1.2 pounds
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (49 customer reviews)
  • Amazon Best Sellers Rank: #747,541 in Books (See Top 100 in Books)

Editorial Reviews

From Booklist

Two years ago, consultant Tom Connellan used Disney as a model in his Inside the Magic Kingdom: Seven Keys to Disney's Success. Whereas Connellan focused on customer service, Capodagli and Jackson hold up Disney as a standard for its management methods and corporate culture. Like Connellan, these two authors are enchanted by the "Disney magic." In neither case did the Walt Disney Company provide sponsorship or even cooperate with the authors. Capodagli and Jackson are consultants who use the Disney model in their work. They have distilled the essence of Disney into the exhortation "Dream! Believe! Dare! Do!" and they identify 10 beliefs that "are at the heart of the Disney methodology." Interwoven throughout their book are examples of how they have successfully applied this credo in their work with other companies. Their primary, recurring illustration is that of their work with a successful restructuring at Whirlpool and the building of its Global No-Frost Team. David Rouse

From the Back Cover

Dream. Believe. Dare. Do.

These are the four pillars upon which the phenomenally successful Walt Disney Company is based. And these are the concepts that can help any business harness the magic of Disney and soar beyond the limits of traditional management. Transfrom your company using the magic of Disney.

"As Bill and Lynn's string of successful clients attest, the principles of good management that form The Disney Way can work their magic on any organization, including yours."­­From the foreword by Fred Wiersema, Business strategist and coauthor of best-selling The Discipline of Market Leaders

"This book is all about the real magic: simulating and harmonizing the collective energy of your people. What works for the world's most famous mouse can work for you."­­Kenneth H. Blanchard, best-selling author

Customer Reviews

I found this book to be both entertaining and informative.
I recommend this book to anyone studying or wanting to know more about business management techniques.
R. Mohr
I found numerous ideas here that I will be applying in my workplace as well as to my personal life.
Sharon E. Cathcart

Most Helpful Customer Reviews

23 of 23 people found the following review helpful By Matthew Dodd on November 11, 2002
Format: Hardcover
If you have ever wondered how Disney does it year-in and year-out, and why other companies are constantly competing with and comparing themselves to Disney, then you need to read this book and learn about Disney's magic.
The authors are a couple of Fortune 100 consultants who studied and now teach the management and leadership `secrets' that have kept the Disney name synonymous with organizational excellence for decades. The opening paragraph inside the front cover flap was all I needed to inspire me to read this book: "Walt Disney's dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company."
The authors did a great job introducing and explaining Walt Disney's four pillars - Dream, Believe, Dare, Do. The authors then skillfully showed how upon those pillars were built the ten Disney principles of:
1- Give every member of your organization a chance to dream, and tap into the creativity those dreams embody.
2- Stand firm on your beliefs and principles.
3- Treat your customers like guests.
4- Support, empower, and reward employees.
5- Build long-term relationships with key suppliers and partners.
6- Dare to take calculated risks in order to bring innovative ideas to fruition.
7- Train extensively and constantly reinforce the company's culture.
8- Align long-term vision with short-term execution.
9- Use the storyboarding technique to solve planning and communication problems.
10- Pay close attention to detail.
Read more ›
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12 of 13 people found the following review helpful By R. Mohr on July 27, 2000
Format: Hardcover
This is by far one of the better books on how Disney uses management techniques to run and improve their business. This book does not present information on a bed of magic and fairy dust, but rather documents their findings in a very solid and objective manner.
The basic principles given in this book are Dream, Believe, Dare and Do. While these principles are certainly not new, they are a basic and effective way to get things done and get them done well. This book presents multiple case studies on how Disney has used these principles to further their business as well has how other companies have used these same principles. I was particularly interested in how the storyboarding technique can be used to generate solutions to complex problems.
I recommend this book to anyone studying or wanting to know more about business management techniques. It was a very enjoyable read.
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8 of 8 people found the following review helpful By A Customer on March 29, 1999
Format: Hardcover
The authors explore the business philosophy of Disney, introduce its four key principles (dream, believe, dare, and do) and examine the ten key principles that are at the core of the organization's strategy which are: provide everyone a chance to dream; stand firm on your beliefs and principles; treat your customers like guests; support, empower and reward your employees; build long-term alliances with suppliers and partners; dare to take calculated risks; intensively train and reinforce culture; align long-term vision with execution; use storyboarding techniques for problem solving and communication; and pay close attention to detail.
Chapters explore each of these quintessential organizational qualities -reflecting core beliefs-with an abundance of illustrations from life in the real world of the 'magic kingdom'. Each chapter ends with a few key questions to ask yourself about your organization and some suggestions to ponder. A worthy contribution to understanding critical organizational qualities that make for success. Reviewed by Gerry Stern, founder, Stern & Associates, author of Stern's Sourcefinder The Master Directory to HR and Business Management Information & Resources, Stern's CyberSpace SourceFinder, and the Compensation and Benefits SourceFinder.
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6 of 6 people found the following review helpful By Roger Peter Marec on November 26, 2005
Format: Hardcover
Many books are produced by firms to act as sales tools for their products. This book falls into that category. Capodagli and Jackson present many personal success stories to show how their firm has saved companies. However, aside from this bias, this is a very good book for the times.

They have researched, as outsiders, the inner workings of Disney to glean the principles that have made Disney great. Disney is a great choice for a business model. Its repeat business and low turnover is its industry's gold standard. It has constantly advanced on many fronts from its inception, till Walt's death in 1966. Then the company slowly started to fall apart for two decades until it was revived by Michael Eisner (CEO) and Frank Wells (President) who in 1984 re-established the fundamental principles Walt had set in place.

Walt Disney put it this way, "I dream, I test my dreams against my beliefs, I dare to take risks and I execute my vision to make these dreams come true."

If you are desiring some extrapolation on the above statement and would like additional fresh observations of the authors, you will love this book. I especially enjoyed learning how Walt turned his whole company into a very-willing idea/dream machine, and how that he also realized that from the customer's perspective, every employee is the company.

May I also recommend The Experience Economy and Pour Your Heart Into It.

Five Stars
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More About the Author

Bill Capodagli (pronounced Cap o die) co-authored one of Fortune magazine's "Best Business Books of 1999," The Disney Way: Harnessing the Management Secrets of Disney in Your Company. Prior to co-founding Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney and Ernst & Whinney (now Ernst and Young). From 1991-1993, Bill launched the University of Southern Indiana's business consulting initiative and began teaching The Disney Way principles to an international client base. His popular speaking engagements on the topics of Disney/Pixar leadership; Pixar innovation; and Disney customer service, are transforming both entrepreneurial and Fortune 500 companies alike.