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The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success Hardcover – November 2, 2007


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Product Details

  • Hardcover: 224 pages
  • Publisher: Jossey-Bass; 1 edition (November 2, 2007)
  • Language: English
  • ISBN-10: 0787988340
  • ISBN-13: 978-0787988340
  • Product Dimensions: 6.4 x 1 x 9.3 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #667,032 in Books (See Top 100 in Books)

Editorial Reviews

Review

"...relevant and, above all, inspiring and engaging." Edge May 2008

From the Inside Flap

As the fields of neurology and organizational development continue to evolve, there is a growing body of evidence that clearly demonstrates that particular emotional and social intelligent behaviors have a direct correlation with organizational success.

In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally intelligent team members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams including

  • Team Identity
  • Motivation

  • Emotional Awareness

  • Communication

  • Stress Tolerance

  • Conflict Resolution

  • Positive Mood

Going beyond theory and instructions, the authors have completed the triangle of best practices by developing an assessment—the TESI, available through cgrowth.com—that enables team members to measure their team's performances in each of the seven competencies.

The Emotionally Intelligent Team draws on a wealth of research and is filled with illustrative examples that represent a rich spectrum of teams from business, government, and nonprofits. Using the strategies outlined in this book, teams will be better able to tap into their shared memory and individual capacities, which will maximize their knowledge, problem-solving capabilities, and resilience. They will have the ability to respond with ease to the constantly changing emotional and social contexts of the team and the organizational dynamics.

This important book offers teams—no matter what their mission or how large or small—tactics for becoming a highly functioning team that will improve productivity, increase profits, lower turnover, reduce errors, inspire innovation, and enhance efficiency.

Customer Reviews

4.9 out of 5 stars
5 star
86%
4 star
14%
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See all 7 customer reviews
The book was very informative.
C. Johnson
The book begins by identifying 7 qualities that contribute to a team's identity.
skoobpress
I recommend this book to anyone who wants to maximize the performance of teams.
Sutwi

Most Helpful Customer Reviews

5 of 5 people found the following review helpful By Team coach from TX on September 9, 2008
Format: Hardcover Verified Purchase
A few weeks ago I sadly searched amazon.com for a book that dealt with team leadership AND emotional intelligence. Then I found The Emotionally Intelligent Team. Happily, it pulls off a difficult feat! Hayes and Terrell show how to combine emotional/social intelligence (ESI) with business team leadership, in a simple anecdotal format. It is focused on helping people solve real-world problems, not just on theory.

The book first states the value of emotional/social intelligence, then shows the seven essential skills needed to create effective ESI. The authors then conclude the book with a section on how to create results using their approach.

As a long-time manager in the product development world, I wish this book had been available 20 years ago. Instead I had to stumble and try hit-and-miss approaches until I found a viable approach that resonates with many things that are written herein.

For example, the quote from page 185 "When we're working together in that magical state our friends at Team Coaching International call 'high-productivity-high positivity,' our experience of performing effectively is highly motivating and a joy in itself," accurately describes my experience when projects or teams I managed were successful at hitting their goals AND doing it in a life-balancing way, not an easy feat in today's corporate environment. Also, from page 127: "Individuals and teams have a range of choices for dealing with conflicts. The strongest teams are flexible, to choose the style that fits the situation," is totally on target, and is something I have long noted in successful teams I worked with.

I could go on with quotes like this, but hopefully the point is made.
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6 of 7 people found the following review helpful By Sutwi on November 14, 2007
Format: Hardcover
Marcia Hughes and James Terrell truly understand what it takes to develop emotional intelligence in groups. This is a magnificent tool for Coaches, Team Building Practitioners and Leaders who work with teams. The Seven Step approach is insightful, easily understood and a tool that would deliver results. I recommend this book to anyone who wants to maximize the performance of teams.

William B. Sutherland, ACC MBA MAOD PMP, President of the Sutherland Group, Executive Coaching, Leadership Development and Management Consulting
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3 of 3 people found the following review helpful By skoobpress on September 30, 2008
Format: Hardcover
I've read several of Hughes' and Terrell's books and found them to be both practical and informative. I especially like this one because, as a trainer and consultant, I often find that changing the attitude or perspective of one person rarely solves team issues. Team Emotional and Social Intelligence helped me develop a systematic approach to evaluate teams and develop actions plans to help them overcome factors that prevent them from being successful. The book begins by identifying 7 qualities that contribute to a team's identity. They then explain what motivates teams and how EI impacts teams. In the end, they also tie improved Emotional Intelligence to team results, giving plenty of examples to make their point. Anyone certified in EI or even interested in it, and anyone who works with teams, is going to find this book to be very helpful.
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4 of 5 people found the following review helpful By Anthony Swad on December 28, 2007
Format: Hardcover
Of the books I have read on EI, this book provides the most actionable information for improving the EI of teams. Furthermore, because of the easy-to-read style in which it is written, it was not difficult to translate many of the suggested action items for teams into similar items for individuals. Reading this book was time well spent. I highly recommend it for those dealing with EI-challenged teams in all settings.
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The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success
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