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The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution [Hardcover]

Brian Solis
4.7 out of 5 stars  See all reviews (45 customer reviews)

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Book Description

October 18, 2011
It's a new era of business and consumerism—and you play a role in defining it

Today's biggest trends—the mobile web, social media, real-time—have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it.

"To be successful in business, you need to see what others don't. Start with this book. Someone's going to do it, why not you?"
Mark Cuban, owner of the Dallas Mavericks and Chairman of HDNet

"Innovation has always changed the business landscape. People expect to access information anywhere, anytime, and on any device. Collaborative, cloud, and video technologies are leading this change. As Mr. Solis correctly writes, companies have to lead this change, not follow."
John Chambers, CEO of Cisco Systems, Inc.

"Winning the hearts and minds of customers with new media experiences will turn them into your most valuable sales force. Solis's book is the map to unleash this treasure."
Peter Guber, author of Tell to Win: Connect, Persuade, and Triumph with the Hidden Power of Story

"Your customers will share their experiences both good and bad. Now that everyone is connected, it's amplified and incredibly influential. This book will help you rethink your vision and mission to survive in a new era of digital Darwinism."
Mark Burnett, Television Executive Producer


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Buy The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution and get What's the Future of Business: Changing the Way Businesses Create Experiences at an additional 5% off Amazon.com's everyday low price.

The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution + What's the Future of Business: Changing the Way Businesses Create Experiences
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Editorial Reviews

Amazon.com Review




Hugh MacLeod Celebrates The End of Business as Usual in a Cartoon

Hugh MacLeod is an artist, cartoonist, and Web 2.0 pundit whose blog, gapingvoid.com, has two million unique monthly visitors. His first book, Ignore Everybody, was an Amazon Top Ten Business Book of the Year and a Wall Street Journal bestseller. Check out his cartoon to celebrate The End of Business as Usual:




Amazon Exclusive: Guest Review by Tony Hsieh

Tony Hsieh
Tony Hsieh is the New York Times best-selling author of Delivering Happiness and CEO of Zappos.com, Inc.

This book covers an important concept for businesses everywhere. The future of business isn't just about the latest technology, it's about market disruption and how an organization recognizes and adapts to new opportunities. Without adaptation, businesses will fall to "digital Darwinism", as Brian says.

Consumer behavior is changing and, as Brian observes, we are witnessing the rise of a more connected and informed customer. At Zappos, one of our core values is "Embrace and Drive Change." According to Brian, to reach and ultimately earn the attention of this new connected consumer, businesses have to establish a culture of change and innovation. And, to succeed in the long-term, businesses will also have to empower employees and rally them to champion the transformation. The future of business comes down to co-creation and the ability to learn from internal and external stakeholders to have any hope of one day leading them.

At Zappos, we realized over time the importance of culture and service. We built the entire company around our employees and customers. If employees weren't happy, they would not make customers happy. If customers weren't happy, we wouldn't be where we are today. We believe that if we get the culture right, then most of the other stuff, like delivering great service, or building a long-term enduring brand will just happen naturally on its own. Delivering happiness supported by a culture of service became our vision.

With The End of Business as Usual, Brian makes the point that you can't succeed if you lose sight of the existing customers; a balanced approach is necessary. But he does introduce us to who these new customers are, how they find and share information, how they make decisions, and how they do and do not support businesses and why. He looks beyond the Millennial to show how new consumerism is demographic agnostic and as a result, opens our eyes to new possibilities.

This book can help you if you want to have a business that is able to adapt to an ever-changing business landscape. Through experience, research, and examples, he introduces a blueprint for an adaptive business and inspires readers to think beyond business as usual. The entire book is a call for any business to compete for the future through relevance. As Brian asks, without creating remarkable customer experiences through products, service, and engagement, what is it that your customer will share within their connected networks? According to the book, it's time to adapt or die.




Review

'An accessible insight into the way new consumers behave, what you can learn from them and how to communicate with them'. (Director, December 2011) 'An inspirational book to help you to see how you have to review your whole approach towards connected consumers.' ( Financial Adviser, 23rd February 2012)

Product Details

  • Hardcover: 320 pages
  • Publisher: Wiley; 1 edition (October 18, 2011)
  • Language: English
  • ISBN-10: 1118077555
  • ISBN-13: 978-1118077559
  • Product Dimensions: 6.5 x 1.1 x 9.4 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (45 customer reviews)
  • Amazon Best Sellers Rank: #160,145 in Books (See Top 100 in Books)

More About the Author

Brian Solis is principal at Altimeter Group, a research-based business advisory firm in San Francisco. Solis is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis has studied and influenced the effects of emerging media on business, marketing, publishing, and culture. His new book, The End Of Business As Usual, looks at the changing consumer landscape, it's impact on business & what companies can do to adapt & lead. Solis' previous book, Engage, is regarded as the industry reference guide to build and measure success in the social web.

Briansolis.com is one the world's most read and linked to business and marketing blogs in the world.

Customer Reviews

Every business owner needs to read this book, whether you are using social media or not. Gwendolyn Woltz  |  18 reviewers made a similar statement
It's the second book I've read from Brian Solis (Engaged) and it surpassed my expectations by far. Spacecowboy  |  14 reviewers made a similar statement
Most Helpful Customer Reviews
13 of 14 people found the following review helpful
Format:Hardcover|Amazon Verified Purchase
It is fairly unusual for me to take a week to read a book, but the new book by Brian Solis is one of those books you need to take nice and slow to get all the nuances in it. I think personally that this is Brian Solis at his best, this is him at his peak performance, and as his skill as a writer. The book is that good, with very good stories and homilies to help sink home what he is saying. In many ways social media has transformed us all into highly connected people, with quality online relationships, and new ways of getting information into the hands of consumers.

I like the way that people are broken out into various types, from passive people who consume but take no action, to spammers, observers, trolls, and the perpetually whiny that live with us every day. The internet is a macrocosm of who we are as a society. If anything we are building the very first universal global society with its own culture, standards and morality. Everyone is invited in, people, companies, government, military, and the occasional passerby. Brian captures that in all its detail, with guide posts and road maps to how these work, and how these fail. The birth of the first global society tied together in all its functions and all its glory is going to be an interesting birth, and we are fortunate enough to be here at this time, helping, hindering, and changing to accommodate the growth and formation of that society.

There are so many things that stand out about this book from my own personal observation of the classroom and my students, to the interactions I see at large gatherings of people that this book was easy enough to bring home and make comparisons to my own real and online life. Brian hits all the major things I have seen on the D-list on the internet, and in my own interactions with both online and in person realities.

This is why this book rocks, this is why I get this, I see this every day in the school room and in my own life. Go into any Starbucks, most are connected in one way or another to the internet. Go into my classroom and you will see students fact checking me, using the internet for support, and engaging with their friends when the other students are catching up to the quicker students. He hits this one on the head, rather than haves and have not's, we are in the era of are you connected. While the book will not transform my life and make me a multi-zillionaire, what it does do is validate my own experience on line and in person. What he sees I have seen, what he has experience I have experienced, we all live here in one way or another, and the most impoverished person is the one without connections, contacts, or a visible online life.

While he really does not go into the downsides of a public life, that is also just fine. We are just starting out, and observations matter at this point. Welcome to the global society, we are all here in one way or another, what we do with it matters. How companies intersect with the new global society matters, how people intersect with companies, authority, schools, and others matters. Brian captures that beautifully, making this the most important book you should read this year if you are interested in how the world of online and offline are intermixed, and valuable to those who chose to live life that way.

Rating this 5 of 5 stars, as a must read for anyone who is interested in what changes we have to make to accommodate and be successful in the world's first global culture.
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11 of 14 people found the following review helpful
5.0 out of 5 stars Brian Solis at his Best October 10, 2011
Format:Hardcover
This book is forward-thinking and full of helpful charts, infographs, and bullet points. Brian is at his best when he takes complex theories and breaks them down in a way that any executive or client can understand. The book touches on all of the current trends but also looks to the future of social commerce and what it means to own, operate, and market a business in the social consumer society. I highly recommend this book to any marketer looking to guide clients towards the future or for any executives looking to get a jump start on the competition.
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3 of 3 people found the following review helpful
Format:Hardcover|Amazon Verified Purchase
Having just begun my Masters in Integrated Marketing at New York University, I decided to purchase this book to complement my existing coursework in the program. Businesses are constantly evolving, and the ones that are long lived are those that are sensitive to their environment, as they managed to react in a timely fashion and respond to the conditions of society around them. How do companies respond to social media, the mobile web and new media all around us in this digital era? How do C Level Executives incorporate social media into their organization?

This is what Brian Solis does best throughout his book. He breaks down the most complex concepts to the simplest ideas for you to understand. Brian takes you through a journey on how the internet in the digital age has changed the culture of consumerism and the way information is processed and exchanged. As Brian says in one of his chapters, "Brands Are No Longer Created, They're Co-Created". The entire world is now on Facebook, Twitter, Youtube, Blogs etc. and it's about time companies understand the significant change of behavior and use these findings to their advantage. In this book, Brian helps us to understand the behavior patterns that are emerging from the new generation of consumers and where the social and mobile web is headed.

This book took me some time to read and digest due to its rich and detailed content. However the real life stories and current business examples (Zappos, Virgin America, Starbucks. etc) makes the time spent on the book even more worth while as they are relevant and forward thinking. Brian does a good job by providing useful charts and info graphs throughout the book, but what I personally feel he does best is by providing a summary at the end of each chapter in bullet points and this reinforces the concepts covered in each chapter. The use of color in the book also helped captivate my attention while reading.

Overall this book has exceeded my expectations and has given me a boost to succeed in my graduate program and career ahead. It covers the areas in sales and marketing to customer service and product development to leadership and culture. It is a must read for those interested in how businesses are changing and the future of customer engagement. I would highly recommend this book not only to marketers but also to entrepreneurs and managers in other industries. Senior to junior executives that want to get a jump start against the competition will also find this useful.
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Most Recent Customer Reviews
4.0 out of 5 stars Full of insights
This is a very well written book on new dynamics of internet/social media users. The ever connected user live in a new information paradigm and this book does a very good job of... Read more
Published 2 months ago by Dan Mares
5.0 out of 5 stars Must Read!
A must read for any company to understand the impact of social media on how purchase decisions are being made.
Published 2 months ago by Navy Vet
5.0 out of 5 stars Best I've read in years!
Business and social media from a sociological viewpoint. i've learned so much about socialization on social media and how to apply it to the current Internet world. Read more
Published 3 months ago by Patricia Bemis
5.0 out of 5 stars A Critical Read
I have come to have a great deal of respect for Brian Solis. His two books, Engage and The End of Business As Usual, have provided unmatched insights on the fast-paced... Read more
Published 7 months ago by @benasmith
5.0 out of 5 stars A must have for human service and nonprofit agencies!!
Brian Solis's book "The End of Business as Usual" provides insight that can help non-profit and human services agencies create successful engagement and encourage participation in... Read more
Published 8 months ago by Brian Pinero
5.0 out of 5 stars "The End of Business as Usual" can resonate in unusual places
Brian provides tremendous insights into many aspects of business and social media, and how the world has changed with the advent of a new social connection with each other and with... Read more
Published 8 months ago by chris redlitz
5.0 out of 5 stars 5/5 - One of the greatest business book this year
It's the second book I've read from Brian Solis (Engaged) and it surpassed my expectations by far. At every chapter, you learn a lot about his vision of the new era of electronic... Read more
Published 8 months ago by Spacecowboy
5.0 out of 5 stars This book inspires creativity
The End of Business as Usual is a one of kind insight into how the evolution of technology is transforming how businesses connect with customers and how customers get informed. Read more
Published 8 months ago by @DSox
5.0 out of 5 stars Inspirational & integrated look at the world past, present, future
@briansolus & #endofbusiness was possibly most inspiring read ever. Nowhere else have I seen a better integration of emerging trends, behaviors & technology - to demonstrate the... Read more
Published 8 months ago by @scottdgunther
5.0 out of 5 stars A candid look at Digital Darwinism and how to avoid becoming extinct
Brian Solis' new book is a timely reminder than no business is exempt from failing. Especially if they don't acknowledge and understand the massive change that the web has brought... Read more
Published 9 months ago by Mr. Adam C. Franklin
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!

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