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The Etiquette Advantage in Business: Personal Skills for Professional Success Hardcover – November 9, 1999


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Product Details

  • Hardcover: 592 pages
  • Publisher: William Morrow; First Edition edition (November 9, 1999)
  • Language: English
  • ISBN-10: 0062736728
  • ISBN-13: 978-0062736727
  • Product Dimensions: 9.5 x 7.8 x 1.7 inches
  • Shipping Weight: 2.5 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #1,143,709 in Books (See Top 100 in Books)

Editorial Reviews

From Library Journal

Peggy Post, the third generation of Post etiquette experts, and brother-in-law Peter Post have run a marketing-PR firm for 15 years. Here, they offer tips on interviewing and office courtesy; good telephone, e-mail, and correspondence manners; trade-show conduct; running a productive meeting; business entertaining; and doing business in a variety of countries. The authors also discuss a manager's obligations and responsibilities and address business clothing for men and women in separate chapters. The chapters are organized so that users can quickly turn to their areas of interest. Because of its thoroughness, this title would be very useful as a reference source. For the circulating collection, get Susan Morem's How To Gain the Professional Edge (Better Bks., 1997).ASusan C. Awe, Univ. of New Mexico Lib., Albuquerque
Copyright 1999 Reed Business Information, Inc.

About the Author

Peggy Post represents the third generation of Post authors, the recognized authorities on etiquette. Peggy has provided etiquette advice to some of America's top corporations, drawing on a thirty-year career that has included work in the travel, banking, and relocation management industries. She writes monthly etiquette columns in Good Housekeeping and Parents, and has appeared on syndicated programs, including The Oprah Winfrey Show, Good Morning America, and Today; and in hundreds of newspapers and radio stations across the country. She is married to Emily's great-grandson Allen, and the couple resides in Florida.

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Customer Reviews

4.3 out of 5 stars

Most Helpful Customer Reviews

146 of 150 people found the following review helpful By Diana Amsterdam on March 7, 2000
Format: Hardcover
Before I sent my young staff out into the professional world, I asked them to read this book. I thought it might help them learn basics like how to handle themselves in a business meeting; how to dress; how to represent the company. It has done all that. What's more, each member of my staff has told me that he or she found the answer to a pressing question (for example, the exact correct form for a memo).
They don't teach this stuff in business school.
This isn't a rulesy book. The etiquette isn't handed down as law or must-dos; rather it is practical, real, down-to-earth, useful advice for everybody who needs to succeed in a professional or corporate environment. There is LOADS of practical information in these 550 pages: everything from how to write a Policies and Procedures Manual (information I might actually need if my business keeps growing) to the proper use of business cards (and how to make them look good). The book is also, dare I say, moral or ethical in its viewpoint: it posits that doing things courteously, considerately, thoughtfully and honestly, is THE SAME AS doing them in a way that helps you be a winner. I like that. I think it's true.
You can use the book either as a read-through or as a spot reference. For example, if you're about to go to your first trade show or convention, read the four pages on the subject, and you'll know EVERYTHING you need -- including such details as precisely where to wear your name tag. (This, like all the information given, is in here not for propriety's sake but for real reasons; the best place to wear your name tag is the place it best communicates your name.)
Even an old hand at grammar found a few useful tips in the excellent sections on business writing.
Read more ›
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48 of 49 people found the following review helpful By ebd9242 on January 22, 2002
Format: Hardcover
We provide this book to undergraduate students enrolled in a business-engineering program to prepare them for situations they may encounter in their first jobs. These situations frequently fall into the "what you don't know you don't know" category of student knowledge.
Besides preparing them for their first encounters with formal behavior in "informal" business situations (often in job interviews), this book we believe will serve as a useful reference for them as they advance into management. The book is well-organized and well-written. It covers a number of very specific situations that, even if they never occur in one's direct experience, convey the elements of common sense and consideration that underly all etiquette.
The authors thankfully avoid spending time on how to arrange the seating at a state dinner or how to address the Belgian ambassador, a common mistake in books of this genre. What they offer is practical, useable advice on the types of real social interactions that occur in business. A very useful book and well worth the price. Definitely five stars.
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32 of 35 people found the following review helpful By Isadora Fox on June 26, 2000
Format: Hardcover
A must-read for anyone who aspires to handle challenging business situations with skill and grace. The Posts provide guidance in navigating the choppy waters of the business world with intelligence, candor, and skill. Most importantly, they let you know which practices are relevant, which are obsolete, and what you must know about the changing face of etiquette as technology advances and the world becomes closer. Their message--that highly effective people are also courteous people--is truer than you'll ever know. The next time you have a client dinner or a staff meeting, thumb through this book first. You'll be glad that you did! --Isadora Fox
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15 of 16 people found the following review helpful By Senior Wall Street event planner on October 8, 2001
Format: Hardcover
This is by far the best business etiquette book on the market. The freshness and depth of the Writing and Speaking chapters alone make it worth the price. Never stodgy, the book covers all the bases with clarity and wit.
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30 of 39 people found the following review helpful By M. C. Ciulla on September 17, 2004
Format: Hardcover
This book was advertised as though it would be valuable for any professional. This is absolutely not the case. This book covers very, very basic guidelines and does so in an overview type fashion. I would recommend this book for college graduates or those who are employed at entry level jobs and are seeking advancement.
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5 of 5 people found the following review helpful By J. Heath on September 19, 2008
Format: Hardcover Verified Purchase
The book has many interesting facts on top of what we already know as someone who has been in the workforce for many years.
An interesting read and a good quick reference.
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10 of 13 people found the following review helpful By Bruce M. Sabin on April 14, 2002
Format: Hardcover
This book is filled with practical advice for practically every occasion. I bought The Etiquette Advantage years ago, and it helped me tremendously. Now, I work in Career Counseling and have passed along the information to many grateful people.
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1 of 1 people found the following review helpful By A Customer on January 17, 2002
Format: Hardcover
A friend gave me this book, and I could barely quit browsing it. Some of the information may be old hat, but the book works as a comprehensive guide to business etiquette. And the witticisms buried here and there gave me a good laugh.
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