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The CRM Field Guide Paperback – October 1, 2012

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Editorial Reviews

About the Author

What is an MVP ? In this context it s a CRM all-star. Someone that has been recognized by Microsoft and others as a global expert in their chosen expertise, in this case Dynamics CRM. Every author of this book has been honored with the title of Microsoft Dynamics CRM MVP. MVPs work hard and give back to their professional communities by sharing their knowledge in blogs, at conferences, user groups and books. Some work for big corporations, some are consultants but all are globally recognized experts.

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Product Details

  • Paperback: 945 pages
  • Publisher: We Speak You Learn, LLC (October 1, 2012)
  • Language: English
  • ISBN-10: 0981511899
  • ISBN-13: 978-0981511894
  • Product Dimensions: 7.4 x 1.9 x 9.7 inches
  • Shipping Weight: 3.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #1,233,020 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

8 of 9 people found the following review helpful By YuliaVS on October 11, 2012
Format: Paperback
I have been working with MS Dynamics CRM for almost 5 years. I'm very hungry for any new knowledge, so I bought this book the first day it came out and it did not disappoint me. This book is a MUST read for anyone implementing Microsoft Dynamics CRM. It gives very good real life guidance, practical tips, methodologies, examples and references that you will not find in any generic MS CRM book. The CRM Field Guide gives you an understanding of what is really coming working with MS CRM and not just step by step instructions. It is kind of a wide angle view on the product plus it is a very easy read. It felt like someone very senior and experienced was just walking me in details through the best practices in person. And since this book is a collaborative effort of many MVPs, you will truly get the best practices.
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3 of 3 people found the following review helpful By mpartin88 on November 13, 2012
Format: Paperback
This book is good for those that are implementing / have implemented their CRM system. Many of the books on the subject just give you brief descriptions of CRM topics and vocabulary while this book gives insight from experts on how to get the most out of your system.
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2 of 3 people found the following review helpful By Gandalfe on November 15, 2012
Format: Paperback Verified Purchase
Full disclosure I wrote the preface. I know these experts and they have managed to capture the most common questions about using Microsoft Dynamics CRM. There is a great review at [...] which does a good job of walking you through a review of each section. Kudos to the CRM MVPs for penning what is quickly becoming a "must have" reference.
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Format: Paperback Verified Purchase
I am a Microsoft certified MCTS on Dynamics CRM. I own almost all Dynamics CRM books since 2009. I would highly recommend this book. This is not a school book that shows you the HOW-TO's. Yes, this book CRM Field Guide shows you the HOW-TO's. It also tell you their consulting experience, AND that is where the value is.
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0 of 1 people found the following review helpful By Demian Raschkovan on September 12, 2013
Format: Paperback Verified Purchase
I love'd this book, MVP's have a lot of experience in real world projects, and they know what we really need in a Dynamics CRM projects implementation.
Everything is focused in real needs with projects examples.
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