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The Fine Print: How Big Companies Use "Plain English" to Rob You Blind [Hardcover]

David Cay Johnston
4.4 out of 5 stars  See all reviews (57 customer reviews)

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Book Description

September 18, 2012
“No other modern country gives corporations the unfettered power found in America to gouge cus­tomers, shortchange workers, and erect barriers to fair play. A big reason is that so little of the news . . . addresses the private, government-approved mechanisms by which price gouging is employed to redistribute income upward.”
 
You are being systematically exploited by powerful corporations every day. These companies squeeze their trusting customers for every last cent, risk their retirement funds, and endanger their lives. And they do it all legally. How? It’s all in the fine print.
 
David Cay Johnston, the bestselling author of Per­fectly Legal and Free Lunch, is famous for exposing the perfidies of our biggest institutions. Now he turns his attention to the ways huge corporations hide sneaky stipulations in just about every contract, often with government permission.
 
Johnston has been known to whip out a utility bill and explain line by line what all that mumbo jumbo actually means (and it doesn’t mean anything good, unless you happen to be the utility company). Within all that jargon, disclosed in accordance with all legal requirements, lie the tools these companies use to rob you blind. Even worse is what’s missing—all the contractually binding clauses that companies hide elsewhere yet still enforce and abuse. Consider, for example, how:
  • An insurance company repeatedly delayed paying for a paralyzed man’s vital care despite court orders to pay up.
  • Laws in nineteen states let companies like Goldman Sachs, General Electric, and Procter & Gamble pocket the state income taxes withheld from their workers’ paychecks for up to twenty-five years.
  • A little-known government rule gives safety waiv­ers to deadly industrial facilities secretly located underneath schools and playgrounds.
  • The “FCC Charge” on your phone bill, which appears to be a government fee, actually goes straight to the phone company.
 
Johnston shares solutions you can use to fight back against the hundreds of obscure fees and taxes that line the pockets of big corporations, and to help end these devious practices once and for all.

Frequently Bought Together

The Fine Print: How Big Companies Use "Plain English" to Rob You Blind + Free Lunch: How the Wealthiest Americans Enrich Themselves at Government Expense (and StickYou with the Bill) + Perfectly Legal: The Covert Campaign to Rig Our Tax System to Benefit the Super Rich--and Cheat Everybody Else
Price for all three: $37.36

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Editorial Reviews

Review

“If you enjoy learning about the dirty little secrets behind the ways powerful businesses make their profits, you probably will like this book.”
—The Washington Post
--This text refers to the Paperback edition.

About the Author

DAVID CAY JOHNSTON is a Pulitzer Prize–winning reporter who has been called the “de facto chief tax enforcement officer of the United States.” His most recent books, Perfectly Legal and Free Lunch, were New York Times bestsellers. He was a reporter for The New York Times for thirteen years and now writes a column for Reuters. He also teaches at Syracuse University College of Law and the Whitman School of Management, and he was recently elected board president of Investigative Reporters and Editors, Inc. He lives in Rochester, New York.
 
Visit www.davidcayjohnston.com


Product Details

  • Hardcover: 320 pages
  • Publisher: Portfolio Hardcover; First Edition edition (September 18, 2012)
  • Language: English
  • ISBN-10: 1591843588
  • ISBN-13: 978-1591843580
  • Product Dimensions: 6.2 x 1.2 x 9.2 inches
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (57 customer reviews)
  • Amazon Best Sellers Rank: #30,821 in Books (See Top 100 in Books)

Customer Reviews

David Cay Johnston elevates a book of mundane facts to the status of a thriller. Edwin C. Pauzer  |  11 reviewers made a similar statement
It was a very informative book. James L. Ramsey  |  5 reviewers made a similar statement
Most Helpful Customer Reviews
93 of 104 people found the following review helpful
5.0 out of 5 stars Eye-Opening - September 19, 2012
Format:Hardcover
Investigative reporter and Pulitzer-winner Johnston reports how American consumers are gouged by practices that go on in plain sight. For example, 19 states let companies pocket the state income taxes withheld from employees for up to 25 years, sometimes simply for moving existing jobs from one state to another. State and local governments spend at least $70 billion/year to subsidize factories, office-buildings, etc., per research by Kenneth Thomas. Research papers suggest that the cost of handling bounced checks could be less than a penny - banks charge eg. $35 fees for each one.

BNSF is often the only rail line farmers can use, and routinely charges 2.5 - 4X variable costs. The Surface Transportation Board (STB) regulates some railroad prices, allows them up to 1.8X. Farmers bear the shipping costs, but grain companies contract for most shipping. The result - farmers can't sue for being 'railroaded.' The railroads also sometimes provide poor service to both their coal and grain customers - car shortages.

One of the largest electric utilities is MidAmerican Energy Holdings, a monopoly owned by Berkshire Hathaway. MidAmerican benefits from profit-now, pay tax-later corporate tax laws. In 2009 it paid less than 17% tax on profits, while being allowed to charge customers the full 35% corporate tax rate. Similarly with Buffett's PacifiCorp utility.

In 1996 the STB ruled that if any portion of a trip is on a monopoly rail line the monopoly rail can charge monopoly rates all the way. Railroads are also allowed to require that contract terms be kept confidential, supposedly to promote competition.

Sine 1995, average cable prices have been rising 2.6X the cost of living. Glasgow, Ky. has provided Internet service since 1987 at less than commercial rates. Chattanooga, Tn. began offering 1 GB Internet service in 2011. Scottsboro, Al. also provides its own Internet service for residents - at lower costs.

South Korea leads the world in average Internet speed, averaging 18 MB/second; the U.S. is 29th and falling (5 MB). The U.S. pays an average 60% more than South Koreans. French Internet service is 10X the downloading speed of that in the U.S, 20X for uploading, and costs only $40/month.

Tradable jobs accounted for only 2% of newly created positions between 1990 - 2008, per Michael Spence.

PG&E got a rate hike to fund replacing 46K poles/year (estimated 50-year life-span). Then, in 2002 and 2003, it replaced only 15K/year, dropping to 3.3K in 2004 (estimated pole life of 700 years). Johnston also documents instances where deferred utility maintenance is putting lives at risk - all while these same utilities earn up to 55 percent on their assets, eight times the average for all corporations. Gas line problems are the most dangerous.

An energy auditor in New Orleans has found utilities all over the U.S. billing for non-existent, under-watted, and non-functioning street lights, as well as using inaccurate meters and charging more than allowable per existing rates.

Sometimes increased taxes can save money. The Council Rock Refuse District in Brighton, N.Y. used the tax system to replace multiple trash collecting companies operating six days/week with a single company collecting only once/week. The authors costs fell from $575/year to$221. Nationally, trash collection has become an oligopoly, even a monopoly when a single firm controls the local landfill.

Moeles Research found nearly half of banks' overdraft fees in 2010 exceeded their net profits. About 10% of customers generate 90% of overdraft fees. Bank of America has moved dubious value Merrill Lynch CDS to its banking arm, using them as collateral for borrowing from the Federal Reserve, and also using them as the basis for FDIC coverage.

Most financial contracts now contain a clause requiring disputes to be resolved via arbitration, not in the courts. Costs can be large (even disproportionately falling upon the consumer), and require traveling to the arbitrator's locations. Also allows corporations (eg. Subway provided an example) to make promises they may or may not intend to keep. (Unless you can prove the company INTENDED to deceive, the consumer will not win.) Arbitrators have a financial interest in the outcomes - more business.

U.S. mortgage bonds totaled $15 trillion in 2008, while CDS were created against them with a face value of $67 trillion. Taxpayers paid Goldman's nonredeemable bets with AIG ($13 billion) for 100 cents on the dollar, despite Goldman earning $39 billion pretax during the years 2009 - '11, paying $44 billion in bonuses.
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25 of 28 people found the following review helpful
5.0 out of 5 stars Consumers unite! We got to get these bandits! September 27, 2012
Format:Kindle Edition|Amazon Verified Purchase
Hi im one of the ignorant masses living out in a rural area getting super slow internet when apparently the rest of the world gets faster internet at a better price! They have been telling me for years that they will get faster speeds out here, but after reading this book i now know that is a big fat lie! The internet is part of our infrastructure like the highways. And if we dont keep up with the rest of the world we will get left behind! After reading this book I was flat out disgusted with the way various company's are taking advantage of us and ruining the economy. This book will probably tick you off once you read it. It certainly has motivated me to do something, im not sure what yet but something! This book is for the average person that is not paying attention to whats going on. If you are a news addict you probably know whats going on and this book is of little interest to you.( Though there are alot of things in here that I have not heard reported on the news.) If you are like me however and you are not a news addict or very aware of what these thieves are up to then this book has some very important info in it. ( My thanks to the writer. Im actually going to write my congressman for the first time in my life. ) So 5 stars for keying me in!
Was this review helpful to you?
5 of 5 people found the following review helpful
Format:Kindle Edition|Amazon Verified Purchase
David Cay Johnson does it again. He won a Pulitzer when writing about taxes for the New York Times. Now he has put much of what he learned in a very readable book about why the middle class is struggling and the rich are getting richer. He covers a wide range of "complicated" government policies designed to hide the subsidies that the very rich get which are taken out of the pockets of the middle class. He writes with such fluidity and shows how these governmental policies affect each of us that you can't read it without getting mad. While I have some doubts about some of the solutions he offers, he is dead right that we are heading back to the 1890s when the plutocrats ran the country to the detriment of the free enterprise system that they publicly espouse but privately set up monopolies or oligopolies that guarantee they don't have to face price competition. A must read.
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Most Recent Customer Reviews
3.0 out of 5 stars Not great for casual reading.
Quite difficult to follow all the ins and outs of corporate workings he deals with. Probably better as a texrbook for an economics or government class than for the individual. Read more
Published 1 month ago by Ruth E Strahm
4.0 out of 5 stars Lots of research
I appreciate anyones efforts to research, catalog and coordinate "meaning" at the scope of this large research project..well done and everyone should have to read it..
Published 2 months ago by V. L. Stewart Carton
1.0 out of 5 stars Boring
Tedious, conspiracy filled diatribe. Don't waste your time or money. Thr author sees
Evildoers at every turn. Pass on this one.
Published 2 months ago by James M. Murray
5.0 out of 5 stars Congresspeople need a pop quiz on this book
I think the subtitle is inaccurate and misleading. The Fine Print is not about the fine print as we commonly think of it, it's about the partnership between government and big... Read more
Published 2 months ago by R. S. Wilkerson
5.0 out of 5 stars Many paths, same destination
The author describes all kinds of shady dealings by large corporations to gain financial advantage. In the end the individual bill payer/taxpayer picks up the cost; it has become... Read more
Published 2 months ago by Thomas A. Lehman
5.0 out of 5 stars fine
God I get tried if writing reviews, I just want to buy a product and go on with my life
Sorry
David
Published 2 months ago by David
5.0 out of 5 stars Expose' of how corporations harm you
Johnston did a fantastic research job bringing together disparate segments of the economy that we have to deal with in our personal lives to show us how we are being gouged. Read more
Published 2 months ago by LD
5.0 out of 5 stars Great book with a lot of info
I fell this book was so important after reading it on my Kindle, I bought 3 hardbound copies to give to friends to awaken them to what's happening in this country. Read more
Published 2 months ago by Wayne B. Teetz
5.0 out of 5 stars Blood boiler
Like all D.C. Johnston writings, this will make your blood boil. Amazing how corporate capitalists look and act a lot more like "socialists" than the progressives who get... Read more
Published 2 months ago by desert razor
5.0 out of 5 stars Very Insightful Book
It was a very informative book. It is kind of depressing to see how many people are ripping off society. It seems like a national pass time. Read more
Published 3 months ago by James L. Ramsey
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