Start reading The Fred Factor on the free Kindle Reading App or on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here.

Deliver to your Kindle or other device

Enter a promotion code
or gift card
 
 
 

Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.
Sorry, this item is not available in
Image not available for
Color:
Image not available

To view this video download Flash Player

 

The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary [Kindle Edition]

Mark Sanborn , John C. Maxwell
4.5 out of 5 stars  See all reviews (191 customer reviews)

Print List Price: $15.99
Kindle Price: $11.25
You Save: $4.74 (30%)
Sold by: Random House LLC

Whispersync for Voice

Switch back and forth between reading the Kindle book and listening to the Audible narration. Add narration for a reduced price of $8.49 after you buy the Kindle book.

Formats

Amazon Price New from Used from
Kindle Edition $11.25  
Hardcover $11.84  
Paperback --  
Audio, CD, Audiobook, Unabridged $14.23  
Multimedia CD --  
Audible Audio Edition, Unabridged $10.95 or Free with Audible 30-day free trial
Kindle Delivers
Kindle Delivers
Subscribe to the Kindle Delivers monthly e-mail to find out about each month's Kindle book deals, new releases, editors' picks and more. Learn more (U.S. customers only)

Book Description

Seize the chance to be extraordinary.

Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the postman--so outstanding in his service that Mark Sanborn realized this mail carrier could be an example for any person wanting to be extraordinary.

The “Fred factor” is summarized by four principles that will release fresh energy, enthusiasm, and creativity in your career and life:

• Make a Difference
• Build Relationships
• Create Value
• Reinvent Yourself

You, too, can apply The Fred Factor to enrich the lives of customers, co-workers, friends, and family members, as well as reach new levels of personal success yourself. Sanborn also shows how to discover and develop other “Freds.

Why not become a “Fred” yourself? You will turn the ordinary moments of life into extraordinary opportunities to make a difference in the world.


From the Hardcover edition.


Editorial Reviews

Review

The Fred Factor is a powerful, poignant parable of success. It’s about going the extra mile and always doing more than is expected. It is revolutionary, yet simple. It is life changing.”
--Brian Tracy, author of Focal Point and Goals: How to Get Everything You Want—Faster Than You Ever Thought Possible

About the Author

Mark Sanborn is an international known author, motivational speaker, and the president of Sanborn & Associates, Inc., an idea studio for leadership development. He gives nearly one hundred presentations each year on leadership, team building, customer service, and mastering change. Mark and his family live near Denver, Colorado.

Product Details


Customer Reviews

Most Helpful Customer Reviews
48 of 54 people found the following review helpful
5.0 out of 5 stars Nice review of the value of going the extra mail May 20, 2005
Format:Hardcover|Verified Purchase
This short book focuses on a mailman Mark Sanborn met, a man named Fred. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman. This book about the value of doing a better job, how to build relationships, and why we should take initiative. In short by going the extra mile we'll have a better life, and others will benefit.

It is a good book, and a short book. It is well written. The book is entertaining and at the same time makes many good points.

The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier. The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds."

The second section explains how you can become a Fred. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference.

The third section gives pointers on how you can help others grow into being Freds. The basic steps are to:

1) Find - how do you recognize a Fred

2) Reward - how should Freds be rewarded

3) Educate - how help people improve their Fredness

4) Demonstrate - model the correct behavior

The final section recounts the value and importance of being a Fred.

This is a book worth reading. It provides a good reminder and motivation to go the extra mile and do a better job.
Comment | 
Was this review helpful to you?
26 of 29 people found the following review helpful
5.0 out of 5 stars It doesn't take much to stand out August 7, 2004
By Paul
Format:Hardcover
Ever had a waiter ask, "Somethin' to drink?" while you look at your menu? How about a hotel clerk that says "Help you" like a question or a secretary who says "may I ask what this is in reference to?" when you try to call someone? The fact is, we hear so many monotone responses so often that "excuse me" "nice to meet you" and "have a nice day" seem to have no meaning at all. But then there's Fred, the guy who looks you in the eye, goes the extra mile, and adds a personal touch to the service he provides you. In today's ever-so-competitive markets, you'd think the personal touch approach would be second nature. The thing is, it's not, and this probably won't change. Sanborn isn't trying to teach clever people a shortcut--he's simply trying to remind us that genuine effort and a personal approach will never go out of style.
Comment | 
Was this review helpful to you?
15 of 17 people found the following review helpful
4.0 out of 5 stars Doing Ordinary Things In Extraordinary Ways... February 15, 2006
Format:Hardcover
Remember the last time someone went out of their way for you without expecting any reward? Sure seems like that doesn't happen very often anymore. Seemed like that to the author too. So when one person performed his ordinary job in an extraordinary way, the author was moved and inspired. And if you take this book to heart, it should have the same impact on you.

Don't expect any revolutionary concepts or complex methodologies. The message and call to action are simple and conveyed in a easy and brief manner. The author leads you from inspiration to action. Along the way the reading is peppered with examples of people acting in a "Fred" like way - doing more than expected. And there are a many tips...reminders actually, as we should be doing this stuff already...that will help the converted to adopt a Fred-like attitude/philosophy/lifestyle.

It's easy for me to dismiss most of these cutesy self-help books as short-lived propaganda intended more to sell books than to add value to our lives. But this book...well...it caught me by surprise. I enjoyed it, I related to it and I was moved and inspired by it. And I recommend it.
Comment | 
Was this review helpful to you?
30 of 37 people found the following review helpful
5.0 out of 5 stars The HEART of business. August 25, 2004
Format:Hardcover
What I love about The Fred Factor is that it counters the notion that to succeed in business means somehow abandoning your values. Mark Sanborn makes a case that success in business, or life, for that matter, is a matter of embracing the values of service, caring, and doing the right thing. This is a book that should be standard issue for every employee of every company. Outstanding!
Comment | 
Was this review helpful to you?
5 of 5 people found the following review helpful
5.0 out of 5 stars Nice review of the value of going the extra mail May 20, 2005
Format:Hardcover|Verified Purchase
This short book focuses on a mailman Mark Sanborn met, a man named Fred. When the author first met Fred, Fred took an effort to get to know his new customer, and find ways to do a better job as a mailman. This book about the value of doing a better job, how to build relationships, and why we should take initiative. In short by going the extra mile we'll have a better life, and others will benefit.

It is a good book, and a short book. It is well written. The book is entertaining and at the same time makes many good points.

The first of four sections covers how the author met Fred the mailman, and how very quickly the author realized that Fred was a superstar mail carrier. The basics of what a "Fred" is are explored, and then the author mentions sightings of other "Freds."

The second section explains how you can become a Fred. Basically you need to build relationships with others so you know them well enough to then be able to be create, take initiative and make a difference.

The third section gives pointers on how you can help others grow into being Freds. The basic steps are to:

1) Find - how do you recognize a Fred

2) Reward - how should Freds be rewarded

3) Educate - how help people improve their Fredness

4) Demonstrate - model the correct behavior

The final section recounts the value and importance of being a Fred.

This is a book worth reading. It provides a good reminder and motivation to go the extra mile and do a better job.
Comment | 
Was this review helpful to you?
Most Recent Customer Reviews
5.0 out of 5 stars Lessons in goodness
Everyone can make a difference but only those with a passion to go beyond themselves can achieve inner peace. Good reading!
Published 17 days ago by Katherine A. Rogers
5.0 out of 5 stars A must for people dealing in sales
Great book. Have bought 5 for staff and friends
Published 18 days ago by Barry G.
5.0 out of 5 stars Five Stars
Good book for anyone to read but especially those who work in small office settings.
Published 25 days ago by drmarcusv
5.0 out of 5 stars Five Stars
good.
Published 26 days ago by nadia
5.0 out of 5 stars Five Stars
Everyone knows a "Fred"!
Published 1 month ago by Theresa
5.0 out of 5 stars Thank you!
Just a quick note of Thanks for the incredible growth that I have experienced working with your book “The Fred Factor”. Read more
Published 1 month ago by Jerry T Williamson
3.0 out of 5 stars Decent Book
I think that the reading is good and the book is well written. But I think that Mark Sanborn's ideology may be a little off. Read more
Published 1 month ago by Adam M Friberg
4.0 out of 5 stars We all have a Fred in us.
Great, book. Recommend it to any team building environment. We all have a little Fred in us, and it's so easy to bring out.
Published 1 month ago by Luis A. Sosa
5.0 out of 5 stars I want to be a Fred!
This book is awesome. It really gives you a new outlook on life. It gets you to ask questions about your life and what you are. We all need to spread Freducation!
Published 2 months ago by Jack
5.0 out of 5 stars Simple but effective
I have read this book multiple times. Simple concepts but to the point and will have great impact on your success both personally and professionally. Read more
Published 2 months ago by rclothier
Search Customer Reviews
Search these reviews only

More About the Author

I am originally from Ohio but have lived in the Denver area for 25+ years. My business, Sanborn & Associates, Inc. is an idea studio for leadership development. I am a past president of The National Speakers Association. My book The Fred Factor was a WSJ, Business Week and NY Times bestseller. The sequel, Fred 2.0, will be released March 2013. I've spoken to over 2400 audiences in every state and a dozen countries. My passion is developing leaders in business and in life. I hope you enjoy my work as much as I enjoy writing it. I enjoy communicating with readers and sharing ideas, so please contact me directly at mark@marksanborn.com.


What Other Items Do Customers Buy After Viewing This Item?



Forums

Topic From this Discussion
Can Fred be real?
Fred exists despite your skepticism and still delivers mail in Denver (Cherry Creek to be exact). He's been honored by USPS, sat in the Postmaster General's chair in D.C., has a wife, two sons and two grandchildren.

Nobody can be a Fred? I've got three file folders filled with emails and letters... Read More
Apr 2, 2010 by Mark Sanborn |  See all 2 posts
Have something you'd like to share about this product?
Start a new discussion
Topic:
First post:
Prompts for sign-in
 


Search Customer Discussions
Search all Amazon discussions


Look for Similar Items by Category