From Publishers Weekly
Lack of respect and trust, poor communication and a culture clash make for an often-disastrous divide between "geeks" and "suits," according to Pfleging, a computer consultant and "dyed-in-the-wool geek," and Zetlin, a business writer (Telecommuting for Dummies
) representing the suits. Though the husband-and-wife authors offer tips for both techies and management on how to bridge the gap and thus avoid business failures, they spend most of this thoughtful if not wholly practical book affectionately parsing geek culture. A geek's primary strength, the authors explain, is problem solving—or creating and maintaining technology—while a suit's talent is influencing people. Technology for suits is a "means to an end"—namely, profitability—while for geeks (who see themselves as outsiders and artists) it's a "living, breathing thing." These differences have exacerbated the geek gap the authors see behind debacles and trends from the Y2K "fizzle" to the dot-com boom and bust and now today's offshore outsourcing of IT work. Pfleging and Zetlin provide sensible advice (e.g., techies should expand their skills to avoid obsolescence in the face of "offshoring"), but the book's real virtue is its anthropological insight into the people writing code. (June)
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"The Geek Gap is thoroughly original, virtually unique, of paramount importance and, on top of ALL that, a 'great read.' Bill Pfleging and Minda Zetlin deserve a giant 'Hats off' for this wonderful piece of work."
"Though the husband-and-wife authors offer tips for both techies and management on how to bridge the gap and thus avoid business failures, they spend most of this thoughtful if not wholly practical book affectionately parsing geek culture....Pfleging and Zetlin provide sensible advice...but the book's real virtue is its anthropological insight into the people writing code."
"The Geek Gap isn't just for those who have to manage technology and technologists in their offices. It's should be mandatory reading for everyone in corporate America. There's practical, useful material here that will help you bridge the gap, raise morale, and improve your bottom line."
SREE SREENIVASAN, WABC-TV's Tech Guru
and Columbia University New Media Professor