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The Interdependence of Employee and Customer Satisfaction Paperback – June 19, 2007

ISBN-13: 978-3836417334 ISBN-10: 3836417332

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Diplom-KauffrauEuropean Master in Labour Studies:Studies at the University of Trier, Norwegian School of Management BI (Oslo), International School for Humanities and Social Sciences (Amsterdam).Researcher and lecturer at the University of Trier. Areas of interest: Social research, service administration, and health economics. --This text refers to an alternate Paperback edition.

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