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Most management books are peppered with enough tips and gimmicks to make one's head spin. Then there is The Invisible Spotlight: Why Managers Can't Hide, a book that is short on gimmicks and long on sound advice from two management consultants with seventy years of combined experience. Foreward Clarion Review
Real-life lessons on how managers can maximize their employees' potential by recognizing the power of seemingly everyday moments. The boss is always being watched--his or her employees ponder every word and discuss every deed. Wasserman and Katz call this the "invisible spotlight," and getting the most from employees depends on how managers conduct themselves and their relationships under its ceaseless glare. The authors argue that managers commonly underestimate the impact they have on their employees. Well-crafted encouragement can set the stage for improvement, while a callous demeanor can undermine the management relationship. Like an architect designing a building, the effective leader deliberately creates conditions that enable subordinates to achieve goals. Distilling decades of consulting work into a slim, potent text, Wasserman and Katz sidestep the buzzwords and management "formulas" that have overrun the genre. Instead their book teaches by example through war stories from the corporate front lines. A case study about a caustic yet capable trucking manager in Ohio reveals how a boss can improve the bottom line but demoralize his workforce in the process, putting longer-term success in jeopardy. The story of a nitpicking boss who tried to artificially create a "Caring Culture" in her department underscores the importance of credibility. The successful transformation of a former superstar employee to a behind-the-scenes leader offers a lesson in how to adapt to a new role. Whether dealing with an office diva or apologizing for an outburst, managers at all levels can find guidance in these succinct pages. The authors could have done more to address how carelessly composed emails and text messages--those imperfect modes of communication essential in today's workplace--can damage relationships as easily as the spoken word. Still, the book's authenticity makes up for this oversight, and makes it a welcome addition in cubicles and executive suites alike. A trove of insightful parables for anyone who has struggled in a managerial role. --Kirkus
CRAIG WASSERMAN, Ph.D. As a management consultant, trainer and lecturer since 1976, Craig has left consultant-speak behind to focus in common sense ways on the uneasy, unfamiliar moments that managers encounter as they develop relationships with their employees. He helps managers explore their ultimate responsibility for making these critical organizational relationships work. He shows managers how to deal head-on with their internal apprehensions and external realities, how to master the tasks that are especially awkward for them and how to perform as intelligent, practical leaders. Craig earned his degrees from The American University in Washington, D.C.: a Bachelor of Science in Organizational Development, a Master of Education in Counseling, and a Doctor of Philosophy in Counseling Psychology. He followed these studies with a year’s Post Doctoral Internship at the University of Maryland, and immediately cofounded Wasserman/Katz. He took a two and a half year sabbatical from the firm to work as Vice President, Human Resources and Organizational Development at Browning Ferris Industries. Today Craig splits his time between Steamboat Springs, Colorado and Houston, Texas with Kathleen, his wife of twenty seven years.
DOUG KATZ, M.A. For almost four decades, Doug has been advising managers on the most intelligent ways to steward their organizations and navigate their relationships with employees. In addition to his consulting work, Doug is often retained to facilitate meetings and conferences addressing controversial issues. He has participated in a fifteen year study of national employment trends to help his clients prepare for emerging workforce challenges. He was a guest instructor on Business Ethics in the University of Maryland’s Honors Program and has served on the Boards of The Grauer School, the Pretrial Justice Institute, IDC Marketing, Inc., and Red Shark Technology. JamArtz (jamartz.com) is a communication design studio, that Doug launched in 1990. The studio creates identity systems, marketing copy, fundraising communications, poster art, and signage for local, regional and national clients. Doug earned Bachelor and Master of Arts degrees in Clinical Psychology from American University in Washington, DC. and was awarded an NIMH Clinical Training Fellowship. Upon graduation he served as an editorial consultant and soon after co-founded Wasserman/Katz. Doug lives in San Diego, California with his wife of thirty five years.
Even after almost 10 years in management I found this book one of the most valuable of my career. A must-read for anyone that wants to improve their work environment.Published 12 months ago by Candace Donnell
The book was fine and had a few good points for managers to remember, though I probably won't keep it for future reference.Published 13 months ago by Sheila
The introduction is an eye-opener for anyone in a management position. It accurately reflects the position one is in but that one doesn't necessarily fully appreciate until it's... Read morePublished on June 16, 2013 by Timothy Erskine
Very insightful and well written. Excellent examples and discussions help to reinforce the message from the authors. The book is very practical.Published on March 2, 2013 by Randy Melzer
A good book for new or experienced managers - easy to read, interesting and thought provoking scenarios. Lots of information in one quick read !Published on February 24, 2013 by Librarylvr
Ever had a book that smacked you right between the peepers? This read covers that beautifully. Having been both a boss and an employee over the years, both sides of the fence are... Read morePublished on February 9, 2013 by Gary Cardoza
In a managerial position myself, I was looking for something that would provide me some insight into what makes for good management...and it is in this book. Read morePublished on February 6, 2013 by jc
Better than any other "Leadership" book I have ever read! Easy to understand and comprehend, opened my eyes to many valuable insights! Read morePublished on November 28, 2012 by julie ann baker