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The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments Paperback – October 5, 2007

ISBN-13: 978-1563273513 ISBN-10: 1563273519 Edition: Pap/Cdr

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The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments + Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation + Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes
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Product Details

  • Paperback: 240 pages
  • Publisher: Productivity Press; Pap/Cdr edition (October 5, 2007)
  • Language: English
  • ISBN-10: 1563273519
  • ISBN-13: 978-1563273513
  • Product Dimensions: 0.6 x 8.6 x 11 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #200,173 in Books (See Top 100 in Books)

Editorial Reviews

Review

Karen Martin is the consultant and mentor that helped us launch our Lean journey, and we have been amazed with some of the lofty process improvements that have been achieved after less than two years of using Lean. Once 'waste' is clearly identified and resources can be reallocated to portions of the processes that do add value in the eyes of the customer, the passion for continual improvement becomes contagious.This book will be of great benefit to any leader in the planning of Kaizen events, and I plan to purchase a copy for each of our managers and Lean facilitators.
—Chat Norvell, President & Chief Executive Officer, CarePartners

Karen Martin and Mike Osterling take all the questions and potential confusion out of planning, conducting and following-up on a Kaizen Event. With thorough explanations on the development of the Kaizen Charter, to everyone's roles and responsibilities and more, The Kaizen Event Planner is the 'new' standard work for rapid improvement events in administrative / office environments. The authors are careful to capture those subtle, yet important differences between the factory floor and the office, and driving and accepting change for the better. The Kaizen Event Planner is a must have for any truly lean practitioners' library.
—Jerry M. Wright, P.E., Director, Corporate Quality Assurance, & Operational Excellence, DJO, LLC

High performing companies require that office, engineering, and other transactional processes have the same discipline of execution as shop and field work. Kaizen Events are a key part of any continuous improvement program. I wholeheartedly agree with the authors' emphasis on planning and encouraging a 'bias toward action'. This book provides a clear, step-by-step guide to planning and executing successful kaizen events. It is a detailed primer for those who want to demonstrate that rapid improvement is possible in the knowledge work environment.
—Stephen P. Turnipseed, Lean Sigma Advisor, Chevron Global Upstream

Karen Martin and Mike Osterling have put together an excellent guidebook that should be a part of every Lean Resource Library. All aspects of planning and executing a successful Kaizen Event are covered in a way that is easy to understand and to explain to others. With the specific, practical tools and methods described, both beginners and experienced practitioners can now venture into non-manufacturing environments with comfort and ease.
—Andrew Zozom, Jr., Ph.D., Director Of Process Improvement, Seattle Goodwill Industries

Without changing the culture of the workforce that ultimately carries out any improvement ideas, so many Lean efforts are left unfulfilled and, at best, not sustained. The Kaizen Event Planner will help you to avoid these pitfalls.
Patrick Graupp, Co-author, The TWI Workbook: Essential Skills for Supervisors

Martin and Osterling provide an easy to read, practical guide to planning and executing kaizen events. In addition, they provide numerous checklists and other useful tools to help the reader begin to develop a ‘culture for kaizen’ in his or her own organization which is the ultimate goal of any Lean Enterprise.
Drew Locher, Co-author, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

I have been advocating, implementing and teaching kaizen within our company for 12 years. I have read many excellent theoretical books that describe the power of kaizen but this is the first that will actually give the reader a step-by-step process for facilitating events from planning through completion and follow-up. This book is a must resource for all Lean experts and facilitators.
Edward G. Brekke, Global Director, Schneider Production Systems, Schneider Electric

The Kaizen Event Planner illuminates the organizational details of how kaizen is actually executed in the workplace and delivers a step-by-step roadmap for starting the long journey towards building a cross-company culture of continuous improvement.
—Matthew E. May, Author, The Elegant Solution: Toyota’s Formula for Mastering Innovation

Karen Martin and Mike Osterling have captured a succinct genealogy for Lean thinking and combined that with real working tools that will help orchestrate very effective continuous improvement events.
—CJ Buck, CEO/President, Buck Knives

About the Author

Karen Martin is a consultant and an instructor for the University of California, San Diego's Lean Enterprise program and San Diego State University's Advanced Lean program. 

Mike Osterling is a seasoned Lean Consultant with broad improvement experience in manufacturing, service and office environments.  He co-developed the Lean Enterprise Certificate Program at San Diego State University in 1999 and continues to teach in that program as well as at the University of California San Diego.

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Customer Reviews

4.9 out of 5 stars
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If you are planning a Kaizen event, this is a great resource / tool.
Eric
The templates and step-by-step explanations are thorough and well explained.
B. Cudney
This is a great `sharpen the axe' book for beginners and experts alike.
Kindle Customer

Most Helpful Customer Reviews

7 of 7 people found the following review helpful By Kindle Customer on July 13, 2009
Format: Paperback
People who are just starting on their Lean journey can shave a year off their learning curve by putting the pointers this book offers into practice. The writing is clear, flows in an easy-to-follow sequence, and provides numerous useful summary tables. There are also multiple nuggets of wisdom for experienced Lean practitioners as well.

Plus, the book offers a CD with many of the forms that are critical to kaizen success. Even if your company already has its own Lean toolbox, you can make it better by getting ideas from these templates.

This is a great `sharpen the axe' book for beginners and experts alike.
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5 of 5 people found the following review helpful By Jenni Farrow on August 18, 2010
Format: Paperback
I bought the "The Kaizen Event Planner" about 12 months ago and was so impressed with Karen Martin's methodology and approach for Kaizen style events, that I purchased a copy for all my team of green and black belts. We have very successfully followed the MBPM approach to run intensive 5 day Kaizens within our organisation. I would recommend the book and the approach to anyone involved in Business Process Improvement initiatives. The templates provided in the included CD are easy to use and provide a professional standard look to all the communications needed as part of a Kaizen event.
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5 of 6 people found the following review helpful By B. Cudney on November 23, 2008
Format: Paperback
The Kaizen Event Planner is a practical, how-to guidebook for any organization undertaking a Lean journey. The book outlines the preparation, planning, and follow-up that is critical for kaizen event success. The templates and step-by-step explanations are thorough and well explained. Even the organizations that are well versed in Lean implementation will benefit from this book. This book is ideal for managers at all levels of the organization and Lean facilitators. This book should be in every organization's Lean library.
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1 of 1 people found the following review helpful By Dyn A Mo Hum on March 19, 2011
Format: Paperback
Whether you are new to Lean or experienced, this book has something for everyone. It is one of the most comprehensive, detailed resources for planning and executing Kaizen events that I have encountered. The text is well-written and easily understandable. The book also comes with a resource CD that provides an Excel workbook tool that offers templates for everything ranging from the event charter, to a planning checklist, supplies checklist, and sustainability audits. I work in healthcare, and the authors have done an excellent job of providing examples in the book that encompass the type of work challenges I have faced.

This book is a must-have for Lean practitioners!
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1 of 1 people found the following review helpful By Shawn C. Rhodes on February 23, 2011
Format: Paperback
Thank you for your work on the book, it has been an extremely helpful and insightful tool to me, even having worked with Toyota and Honda many years ago before my transition to healthcare. It's easy step by step approach and included tools make planning and executing a kaizen event such an ease.
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3 of 4 people found the following review helpful By Brian Maskell on November 13, 2012
Format: Paperback Verified Purchase
Kaizen events seem easy but they are not. And one of the most neglected aspects is planning. For a kaizen event to be successful, it is important to have a standard method of setting up the event, gathering the data, assigning the teams, getting the practicalities organized, and engaging the sponsor. Similarly, during the event it is vital to ave a clear-cut, standardized method of addressing the problems, root causes, possible solutions, rapid experiments, and so forth.

This book does an excellent job of showing you how to do this. It also has an emphasis on kaizen in the office & service functions, rather than manufacturing. And it has a CD with all kinds of templates you can use.

I have used this book with my own customers so they have a clear step-by-step formula. It works and it works well.
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