Buy New
$55.57
Qty:1
  • List Price: $65.95
  • Save: $10.38 (16%)
Only 2 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
Add to Cart
Want it Friday, April 25? Order within and choose One-Day Shipping at checkout. Details
Trade in your item
Get a $31.80
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments Paperback

ISBN-13: 978-1563273513 ISBN-10: 1563273519 Edition: Pap/Cdr

See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from Collectible from
Kindle
"Please retry"
Paperback
"Please retry"
$55.57
$55.57 $51.56

Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student



Frequently Bought Together

The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments + The Lean Pocket Handbook for Kaizen Events - Any Industry - Any Time + The Kaizen Pocket Handbook
Price for all three: $69.89

Buy the selected items together

NO_CONTENT_IN_FEATURE

Sell Us Your Books
Get up to 80% back when you sell us your books, even if you didn't buy them at Amazon. Learn more

Product Details

  • Paperback: 240 pages
  • Publisher: Productivity Press; Pap/Cdr edition (October 5, 2007)
  • Language: English
  • ISBN-10: 1563273519
  • ISBN-13: 978-1563273513
  • Product Dimensions: 11 x 8.5 x 0.6 inches
  • Shipping Weight: 1.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #451,750 in Books (See Top 100 in Books)

Editorial Reviews

Review

Karen Martin is the consultant and mentor that helped us launch our Lean journey, and we have been amazed with some of the lofty process improvements that have been achieved after less than two years of using Lean. Once 'waste' is clearly identified and resources can be reallocated to portions of the processes that do add value in the eyes of the customer, the passion for continual improvement becomes contagious.This book will be of great benefit to any leader in the planning of Kaizen events, and I plan to purchase a copy for each of our managers and Lean facilitators.
—Chat Norvell, President & Chief Executive Officer, CarePartners

Karen Martin and Mike Osterling take all the questions and potential confusion out of planning, conducting and following-up on a Kaizen Event. With thorough explanations on the development of the Kaizen Charter, to everyone's roles and responsibilities and more, The Kaizen Event Planner is the 'new' standard work for rapid improvement events in administrative / office environments. The authors are careful to capture those subtle, yet important differences between the factory floor and the office, and driving and accepting change for the better. The Kaizen Event Planner is a must have for any truly lean practitioners' library.
—Jerry M. Wright, P.E., Director, Corporate Quality Assurance, & Operational Excellence, DJO, LLC

High performing companies require that office, engineering, and other transactional processes have the same discipline of execution as shop and field work. Kaizen Events are a key part of any continuous improvement program. I wholeheartedly agree with the authors' emphasis on planning and encouraging a 'bias toward action'. This book provides a clear, step-by-step guide to planning and executing successful kaizen events. It is a detailed primer for those who want to demonstrate that rapid improvement is possible in the knowledge work environment.
—Stephen P. Turnipseed, Lean Sigma Advisor, Chevron Global Upstream

Karen Martin and Mike Osterling have put together an excellent guidebook that should be a part of every Lean Resource Library. All aspects of planning and executing a successful Kaizen Event are covered in a way that is easy to understand and to explain to others. With the specific, practical tools and methods described, both beginners and experienced practitioners can now venture into non-manufacturing environments with comfort and ease.
—Andrew Zozom, Jr., Ph.D., Director Of Process Improvement, Seattle Goodwill Industries

Without changing the culture of the workforce that ultimately carries out any improvement ideas, so many Lean efforts are left unfulfilled and, at best, not sustained. The Kaizen Event Planner will help you to avoid these pitfalls.
Patrick Graupp, Co-author, The TWI Workbook: Essential Skills for Supervisors

Martin and Osterling provide an easy to read, practical guide to planning and executing kaizen events. In addition, they provide numerous checklists and other useful tools to help the reader begin to develop a ‘culture for kaizen’ in his or her own organization which is the ultimate goal of any Lean Enterprise.
Drew Locher, Co-author, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

I have been advocating, implementing and teaching kaizen within our company for 12 years. I have read many excellent theoretical books that describe the power of kaizen but this is the first that will actually give the reader a step-by-step process for facilitating events from planning through completion and follow-up. This book is a must resource for all Lean experts and facilitators.
Edward G. Brekke, Global Director, Schneider Production Systems, Schneider Electric

The Kaizen Event Planner illuminates the organizational details of how kaizen is actually executed in the workplace and delivers a step-by-step roadmap for starting the long journey towards building a cross-company culture of continuous improvement.
—Matthew E. May, Author, The Elegant Solution: Toyota’s Formula for Mastering Innovation

Karen Martin and Mike Osterling have captured a succinct genealogy for Lean thinking and combined that with real working tools that will help orchestrate very effective continuous improvement events.
—CJ Buck, CEO/President, Buck Knives

About the Author

Karen Martin is a consultant and an instructor for the University of California, San Diego's Lean Enterprise program and San Diego State University's Advanced Lean program. 

Mike Osterling is a seasoned Lean Consultant with broad improvement experience in manufacturing, service and office environments.  He co-developed the Lean Enterprise Certificate Program at San Diego State University in 1999 and continues to teach in that program as well as at the University of California San Diego.

More About the Authors

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

4.9 out of 5 stars
5 star
10
4 star
1
3 star
0
2 star
0
1 star
0
See all 11 customer reviews
Simply get the book, read it, and start learning by doing!
Skip Steward
This is a great `sharpen the axe' book for beginners and experts alike.
Jeff Hajek, "Frontline Lean Expert"
If you are planning a Kaizen event, this is a great resource / tool.
Eric

Most Helpful Customer Reviews

7 of 7 people found the following review helpful By Jeff Hajek, "Frontline Lean Expert" on July 13, 2009
Format: Paperback
People who are just starting on their Lean journey can shave a year off their learning curve by putting the pointers this book offers into practice. The writing is clear, flows in an easy-to-follow sequence, and provides numerous useful summary tables. There are also multiple nuggets of wisdom for experienced Lean practitioners as well.

Plus, the book offers a CD with many of the forms that are critical to kaizen success. Even if your company already has its own Lean toolbox, you can make it better by getting ideas from these templates.

This is a great `sharpen the axe' book for beginners and experts alike.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 5 people found the following review helpful By Jenni Farrow on August 18, 2010
Format: Paperback
I bought the "The Kaizen Event Planner" about 12 months ago and was so impressed with Karen Martin's methodology and approach for Kaizen style events, that I purchased a copy for all my team of green and black belts. We have very successfully followed the MBPM approach to run intensive 5 day Kaizens within our organisation. I would recommend the book and the approach to anyone involved in Business Process Improvement initiatives. The templates provided in the included CD are easy to use and provide a professional standard look to all the communications needed as part of a Kaizen event.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 6 people found the following review helpful By B. Cudney on November 23, 2008
Format: Paperback
The Kaizen Event Planner is a practical, how-to guidebook for any organization undertaking a Lean journey. The book outlines the preparation, planning, and follow-up that is critical for kaizen event success. The templates and step-by-step explanations are thorough and well explained. Even the organizations that are well versed in Lean implementation will benefit from this book. This book is ideal for managers at all levels of the organization and Lean facilitators. This book should be in every organization's Lean library.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By Eric on September 22, 2012
Format: Paperback Verified Purchase
If you are planning a Kaizen event, this is a great resource / tool. I'm a Six Sigma Green Belt and recently went thru Lean training. Our company recently held 2 Kaizen Events and used this planner as our foundation tool. This tool made the event a breeze to conduct, easy to document and follow-up on key post-event activities and deadlines a snap. Solid resource...now they need to create a Six Sigma version...
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By Richard G. Eberts on November 19, 2013
Format: Paperback Verified Purchase
I have been leading and facilitating kaizen events for nearly a decade and was excited to utilize this new book from Karen and Mike. Several times while reading I found myself shaking my head thinking, "that's exactly right!" Too many times we order a good looking book title only to be let down with more theory and less practical application? This book and their Value Stream Mapping book due out soon could become staple training materials for our continuous improvement leaders.

Rick Eberts - Global Lean Manager Energizer
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By Dyn A Mo Hum on March 19, 2011
Format: Paperback
Whether you are new to Lean or experienced, this book has something for everyone. It is one of the most comprehensive, detailed resources for planning and executing Kaizen events that I have encountered. The text is well-written and easily understandable. The book also comes with a resource CD that provides an Excel workbook tool that offers templates for everything ranging from the event charter, to a planning checklist, supplies checklist, and sustainability audits. I work in healthcare, and the authors have done an excellent job of providing examples in the book that encompass the type of work challenges I have faced.

This book is a must-have for Lean practitioners!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Product Images from Customers

Search
ARRAY(0xa3c98e40)