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The Marketer's Guide to Customer Reviews: How to Turn Google+, Yelp and Other Review Sites Into Your Favorite New Marketing Channel [Kindle Edition]

Jon Hall
4.5 out of 5 stars  See all reviews (2 customer reviews)

Kindle Price: $2.99

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Book Description

Online customer reviews have a HUGE influence on how people perceive a product, service or company; on their willingness to try it; even on its visibility in search engines. Yet many marketers and business owners are convinced that reviews “just happen” and take a wait-and-see approach to getting them – forever.

The Marketer's Guide to Customer Reviews is about how to turn online customer reviews in an addressable marketing channel. Illustrated with tons of stats, facts, tips and examples, this book is your guide to truly owning what customers say about your business online. Whether you struggle with negative or non-existent reviews or already have a solid online reputation to work with, there are tips here to help you approach, generate, manage and make the most of customer reviews over the long term.

Written by the founder of, the leading “review funnel” solution for marketers, this book draws on decades of in-the-trenches experience, as well as the latest research and best practices for reviews across sites and industries.



“An excellent guide, well written and documented. Covers all of the intricacies relating to online reviews in one document.”
– Mike Blumenthal, Local U

“This book is so timely. Research is increasingly showing the role customer reviews play in the sales and marketing world. Jon Hall’s book is spot-on, and should be required reading for every professional who is running a business or selling a product or service, whether online or off, within our current connected world.”
– Cheryl Conner,

“Reviews are today’s social proof and can make or break a business. The Marketer’s Guide to Customer Reviews is one of the first publications to show you how to take advantage of this increasingly important channel.”
– John Jantsch, Duct Tape Marketing

“Great book. Practical, well-researched, and well-structured. Nice and skimmable, too.”
– Phil Rozek,

Product Details

  • File Size: 685 KB
  • Print Length: 66 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: Grade Us, Inc. (August 18, 2013)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • ASIN: B00EN81DMO
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Amazon Best Sellers Rank: #853,923 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

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4.0 out of 5 stars Guide to customer reviews December 18, 2013
By Kamesh
Verified Purchase
This book provides good introduction to 'customer review' and its need. Discusses various aspects of customer review, useful book to start with.
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5.0 out of 5 stars The Marketers Guide to Consumer reviews August 30, 2013
Verified Purchase
This book is very applicable to my company as we operate entirely online and often find ourselves at the mercy of online reviews and ratings. The tips and practical suggestions offered are both easy to understand and implement. This should be required reading for companies that have a heavy web presence that garners reviews ratings and reviews on Yelp and other online ratings sites.
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