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The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution) Hardcover – May 24, 1996

ISBN-13: 978-0787902483 ISBN-10: 0787902489 Edition: 2nd

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Product Details

  • Series: Jossey-Bass Conflict Resolution
  • Hardcover: 464 pages
  • Publisher: Jossey-Bass; 2 edition (May 24, 1996)
  • Language: English
  • ISBN-10: 0787902489
  • ISBN-13: 978-0787902483
  • Product Dimensions: 6.3 x 1.4 x 9.4 inches
  • Shipping Weight: 1.6 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (19 customer reviews)
  • Amazon Best Sellers Rank: #618,695 in Books (See Top 100 in Books)

Editorial Reviews

Review

"The best book ever written about mediation....A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution." (Margaret L. Shaw, principal, Wittenberg, Mackenzie & Shaw, and member of the board, National Institute for Dispute Resolution)

"Destined to become the standard work for practitioners and students of the mediation process."

From the Inside Flap

This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.

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Customer Reviews

Best book on the subject I have found so far.
J. W. Russell
Written in a practical and easy to read manner, it covers both the concept and the practice of mediating.
CM
When I teach a mediation course at the university level, this is the book I use as the textbook.
Diana L. Mercer

Most Helpful Customer Reviews

13 of 13 people found the following review helpful By Diana L. Mercer on November 23, 2009
Format: Paperback
I'm a full time mediator and I also do a fair amount of mediation training. When I teach a mediation course at the university level, this is the book I use as the textbook. It's the most thorough and thoughtful work on mediation, mediation history, and how mediation works. It's the backbone of every training program I've attended as well as my own trainings. It's long and not for the casual reader, but it's a terrific value and very complete. If I had to recommend one book on mediation, this is it.
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16 of 19 people found the following review helpful By A Reader on March 24, 2006
Format: Paperback
As a beginning mediator, I found this book very detailed and theoretical. I am sure that I will return to it again and again as I gain experience. I found "Basic Skills for the New Mediator (2d edition)" by Allan H. Goodman to provide a quicker and more practical overview. When used together, I believe both books are a good basis for the practicing mediator.
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3 of 4 people found the following review helpful By Maureen Lara on October 1, 2008
Format: Paperback
I found this book to be very instructional but dull in the reading. Also, a lot of repetition is involved, chapter by chapter. The mediator separates the chapter by topic but revisits the same cases. It would have been more logical to dedicate a certain case to a certain chapter even though that particular case involves different facets of mediation theory. I would grab the most important issue to a certain case and dedicate it only to one topic/chapter. This will be a lot more instructional and easier in the reading. Also, I found there to be some grammatical errors.
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1 of 1 people found the following review helpful By Dr. Oceanfront HALL OF FAMETOP 10 REVIEWER on February 28, 2014
Format: Hardcover Verified Purchase
Very good book that goes into a lot of detail and is suitable for a college class on mediation.
This book goes very in depth and will take you awhile to read, but it has a lot of good information,

If you are a new mediator and want an easy well written, short book to help you get started, pick up a copy of judge Goodman's book, "Basic Skills for the New mediator". I give a copy of his book to all the new folks I train that want to be mediators.
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1 of 1 people found the following review helpful By CM on November 22, 2011
Format: Kindle Edition Verified Purchase
This book is an excellent resource for mediators, whether professional or practicing on their 'day job'. Written in a practical and easy to read manner, it covers both the concept and the practice of mediating.
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1 of 1 people found the following review helpful By Allen P. Wilkinson on December 3, 2010
Format: Paperback Verified Purchase
The classic work on mediation: what it is, how it works. Full of practical information that should get two opposing parties to come to an agreement. Anyone who is or wants to be a mediator must read this book.
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2 of 3 people found the following review helpful By 007CCIM on March 26, 2012
Format: Paperback Verified Purchase
I knew prior to purchasing "The Mediation Process" by Christopher W. Moore that is considered the finest book written on the subject. The updated 3rd Edition takes the original to the next level. I have found it worth the time to read two or three times in order to fully absorb the education and knowledge provided, as well as, always having it close by for instant reference. Very affordable for the expertise offered!
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By bgreen on May 18, 2014
Format: Kindle Edition Verified Purchase
Most boring book I've ever picked up. This book was assigned for a class, and the teacher should be reprimanded for forcing the class to read it. There has to be something better out there for master's level students!
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