Set the "Gold Standard" for your industry.
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
Very easy to read and interesting. Most businesses involved in customer service could take some inspiration from this book. Read morePublished 3 months ago by Trish
This is an absolutely horrid book.
The cover and description says that this is a book about the Ritz Carlton. It is not. Read more
This book is a great read. Not like most customer service books. Great Reference. Would recommend for anyone in the customer service business.Published 5 months ago by Susan Miller
Too many notices to keep track of -- what was returned and what I was getting credit on. Sometimes I dealt with Amazon directly and other times I dealt with a vendor - very... Read morePublished 5 months ago by Stephen Anderson
Thank you very much! I was rushing to get this book and you sent to me in 1 2 3, I did not expect to get it so fast. This book is clean with hard cover I love itPublished 6 months ago by 5
This book is completely amazing!!! If you are wanting to set the standard, this is the book to read!!! AWESOME!!!!Published 6 months ago by KennyChatmon
I liked the way ritz Carlton brand was built.
Hope they stay in that position in the years to come.
Even though not every guest will present an opportunity for magical service, this book will help you provide your staff with some genuine 5-star service capability. Read morePublished 10 months ago by Rockets Red Glare
Great book on the Ritz Carlton and its management company. I think every Ritz Carlton employee should read it and anyone who is interested in how a gold standard operation... Read morePublished 10 months ago by Jessica Shada