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Set the "Gold Standard" for your industry.
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
This book was a class assignment reading from my first MBA class. The principles and values discussed in this book, with plenty of examples, are very similar to the ones I have... Read morePublished 3 months ago by Roberto Vasquez
This book was extremely helpful. Not only did it go into great detail about The New Gold Standard, they asked the reader questions about how their Gold Standard can be applied to... Read morePublished 4 months ago by Amazon Customer
An interesting cross section of leadership lessons mixed with case studies from Ritz Carlton's well known business practices. Read morePublished 5 months ago by TravellingCari
My husband seemed to enjoy this reading as he never once complained to me that it was boring.Published 6 months ago by J.or S Zack
Great book on creating and enhancing the customer experience in any business.
Joseph Michelli provides practical insights into how today's businesses need to respond and... Read more