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Set the "Gold Standard" for your industry.
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
The Ritz Carlton is part of Marriott where every one is treated the same every one is know as Ladies and Gentleman they promote team work there are no big ego's aloud which many... Read morePublished 1 month ago by Amazon Customer
Ritz-Carlson has had a profound impact on many business who have recognized that customer centricity and making memories leads to revenue. It expanded my thinking in several areas!Published 2 months ago by Harold Ellens
I have learned a lot from this book. It is clear. Examples are specific. I will require my partners to read it.Published 3 months ago by Ed Pilapil Jr.
It was a good book but I really wish the author had gone deeper. I kept waiting for the introduction to be over and to start digging in. That time never came. Read morePublished 3 months ago by The_NAK