Set the "Gold Standard" for your industry.
"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author of The One Minute Manager and The One Minute Entrepreneur
“The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author of The Way to Wealth
Excelent book gives profound insight into the Ritz-Carlton culture and best practices!Published 7 days ago by Rodolfo Salgado
Very easy to read and interesting. Most businesses involved in customer service could take some inspiration from this book. Read morePublished 5 months ago by Trish
This is an absolutely horrid book.
The cover and description says that this is a book about the Ritz Carlton. It is not. Read more
This book is a great read. Not like most customer service books. Great Reference. Would recommend for anyone in the customer service business.Published 7 months ago by Susan Miller
Too many notices to keep track of -- what was returned and what I was getting credit on. Sometimes I dealt with Amazon directly and other times I dealt with a vendor - very... Read morePublished 7 months ago by Stephen Anderson
Thank you very much! I was rushing to get this book and you sent to me in 1 2 3, I did not expect to get it so fast. This book is clean with hard cover I love itPublished 8 months ago by 5
This book is completely amazing!!! If you are wanting to set the standard, this is the book to read!!! AWESOME!!!!Published 9 months ago by KennyChatmon