The New Strategic Selling: The Unique Sales System Proven Successful by the World's Best Companies [Paperback]

Robert B. Miller (Author, Contributor), Stephen E. Heiman (Author), Tad Tuleja (Author), J. W. Marriott (Contributor)

Book Description

Publication Date: April 20, 2005

The Book That Sparked A Selling Revolution In 1985 one book changed sales and marketing forever. Rejecting manipulative tactics and emphasizing "process," Strategic Selling presented the idea of selling as a joint venture and introduced the decade's most influential concept, Win-Win. The response to Win-Win was immediate and helped turn the small company that created Strategic Selling, Miller Heiman, into a global leader in sales development with the most prestigious client list in the industry. The New Strategic Selling This modern edition of the business classic confronts the rapidly evolving world of business-to-business sales with new real-world examples, new strategies for confronting competition, and a special section featuring the most commonly asked questions from the Miller Heiman workshops. Learn: * How to identify the four real decision makers in every corporate labyrinth * How to prevent sabotage by an internal deal-killer * How to make a senior executive eager to see you * How to avoid closing business that you'll later regret * How to manage a territory to provide steady, not "boom and bust," revenue * How to avoid the single most common error when dealing with the competition.

Editorial Reviews

About the Author

Robert B Miller brings almost 40 years experience in sales, consulting and executive management to help clients succeed in the sales arena. Stephen E Heiman has worked in sales development for over 30 years. Latterly he was Miller Heimans President, CEO and chairman. Tad Tuleja is Miller Heimans staff writer. They are also the authors of the other Miller Heiman best sellers, Large Account Management and Conceptual Selling. Miller Heiman is a global leader in sales training and its prestigious blue-chip client list is testimony to its success. --This text refers to an alternate Paperback edition.

Product Details

• Paperback: 448 pages
• Publisher: Business Plus; Rev Upd edition (April 20, 2005)
• Language: English
• ISBN-10: 044669519X
• ISBN-13: 978-0446695190
• Product Dimensions: 5.2 x 1.1 x 8 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (55 customer reviews)
• Amazon Best Sellers Rank: #5,306 in Books (See Top 100 in Books)
  • #21 in Books > Business & Investing > Marketing & Sales > Sales & Selling

Most Helpful Customer Reviews

112 of 116 people found the following review helpful

5.0 out of 5 stars Great for engineers, high-tech sales, professionals... January 8, 1999

By [e-mail]

Format:Paperback

I've been using "Strategic Selling" in my engineering sales practice since the original edition of this book hit the bookshelves. This is a great method for people who don't want to consider themselves "salespeople", but who indeed sell. Engineers, architects, high-tech products sales consultants, and other professionals, will find this to be a low pressure, ethics-based approach to selling. I call it "the engineers approach" to sales because it provides such a methodological approach. For the professional salesperson, it puts into a repeatable process what they have been doing instinctively. But why leave it to chance?

The list of major companies who use the Strategic Selling process to drive their sales is extremely impressive.

67 of 70 people found the following review helpful

4.0 out of 5 stars Sales meets risk mitigated engineering October 28, 2004

By Roy Massie VINE™ VOICE

Format:Paperback

I am not a full time sales person, I am a software engineer and researcher who gets involved in some pre-sales consulting. I bought this book to become more educated on the Miller Heiman sales approach that is now standard for all of our sales people. I found this book very helpful and feel as though I now have a basic working knowledge of the sales system we use.The Miller Heiman training is rather expensive so I did not attend the actual classes with our regular sales staff.

The approach of this book came naturally to me. This sales strategy is much like engineering decisions in using continual review of risks and generating ideas to mitigate those risks while simultaneously advancing toward the closing of the project (a sales deal). There are many lists and sublists within the method that are pretty well known by now so I won't try to list many of them here. The terminology is important and very memorable - "Coach", "Economic Buyer", "Funnel", "Best Few", etc.

The book is clear about what it is not and I appreciate that too since sales is not my background. It is not a book of sales tactics, that is, how to literally sell someone something face to face in the "sales event" as the book calls it. The book assumes the reader is an experienced sales person and is already perfecting this skill (a fair assumption). It also does not try to teach skills in deal closure/contracting since that subject is already covered by many other books and is another assumed skill.

What the book does talk about at length is approaching each deal as a unique project that has its own risks, dynamics and yet can be managed within a systematic framework for success. "This entire book can be seen as an analytical machine designed to produce one meticulously tested product - your Alternate Positions list." (p171) The Alternate Positions list is essentially a list of ideas of what things you might try next along with the accompanying rationale for each idea. The ideas are very specific so they can be tested for pass/fail, they are not vague notions. Updated "Alternate Positions" are continuously needed because your current position is assumed to be in need of constant improvement until you win the sale, from beginning to end. When applied to an actual case, the strategy means to shake-out undue sales optimism with realism on specific important aspects of getting THIS deal, not just any deal generally, this one deal specifically.

There are plenty of real life sales examples throughout the book that put flesh on the theoretical framework. I relate to the systematic, risk mitigating approach, but I was reminded of my own shortcomings in reading and managing the dynamics of people who can be fluid, dynamic, fickle, irrational, etc. yet very important to winning the account. This is the sales persons' chosen medium (people skills) and it is more tricky and unfair than dealing with things. However, the engineering, project oriented, framework makes sense in both of these worlds and the book does a great job of prompting sales people to think a bit more like engineers. Relentless information gathering (and analysis for adding to actual knowledge) is the bottom line to succesfully navigating through a complex project of any type.

I particularly like the way the book views competition as those who run the race against you trying to get to the sale first, instead of being the ones standing in front of you who must be defeated to surely win the customers business (definitely not a sure approach). Miller Heiman stresses focusing on the prospect from first to last, not the competitor. Competitors and the risks they entail must be managed, but not become the focus. The message is, carry out the Miller Heiman system (run the race) better than they do and you will typically win the business over them.

This is an easy read and really a nice page-turner especially if you're new to sales reading like I am. It's good it's a page turner though because the book is a bit too long and redundant for the ground it covers. It is all useful info but I think at least 15% of the book could be eliminated since it is driving home the same fundamentals over and over again from slightly different perspectives like you were sitting in the classroom. I understand the merits, but my reading time is valuable to me so I subtracted a rating point for failure to streamline the book a bit more. I expect successful complex sales professionals will recognize many of the ideas here, but the information is very well organized and probably a good purchase for anyone connected with sales, especially uninitiated tech types like me.

48 of 51 people found the following review helpful

5.0 out of 5 stars People who follow the examples shown in this book will sell August 19, 1999

By Robert W. Benson

Format:Paperback

I have many years of industrial sales experience, and I started my own manufacturing business with venture capital financing (Big time selling). This book has the best approach to strategic selling that I have encountered. I read it to get recharged and check my practices. I recommend it to all new sales people.