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The No Complaining Rule: Positive Ways to Deal with Negativity at Work Hardcover – June 23, 2008


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The No Complaining Rule: Positive Ways to Deal with Negativity at Work + The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy + Training Camp: What the Best Do Better Than Everyone Else
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Product Details

  • Hardcover: 176 pages
  • Publisher: Wiley; 1 edition (June 23, 2008)
  • Language: English
  • ISBN-10: 0470279494
  • ISBN-13: 978-0470279496
  • Product Dimensions: 8.8 x 6.2 x 0.7 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (72 customer reviews)
  • Amazon Best Sellers Rank: #12,058 in Books (See Top 100 in Books)

Editorial Reviews

Review

A story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success

Every complaint represents an opportunity to turn something negative into a positive!

"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge."-Coach Lou Holtz

"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)

"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count

From the Inside Flap

It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company—EZ Tech—is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself from ruin.

In the spirit of his international bestseller The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life—the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.

Based on an actual company that created and implemented the no complaining rule, Gordon delivers an engaging story filled with innovative ideas and practical strategies to develop positive leaders, organizations, and teams.

For managers, team leaders, or anyone looking to turn negative energy into positive solutions, The No Complaining Rule shares powerful principles and an actionable plan to win the battle against individual and organizational negativity. When you implement the no complaining rule, you'll spend less time and energy on problems and more time focused on solutions.


More About the Author

Jon Gordon's best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous NFL, NBA, and college coaches and teams, Fortune 500 companies, school districts, hospitals and non-profits. He is the author of The Wall Street Journal bestseller "The Energy Bus," "The No Complaining Rule," "Training Camp," "The Shark" and "The Goldfish," "Soup: A Recipe to Nourish Your Team and Culture," and his latest book "The Seed: Finding Purpose and Happiness in Life and Work."

Jon and his tips have been featured on The Today Show, CNN, Fox and Friends and in numerous magazines and newspapers. His clients include The Atlanta Falcons, Campbell Soup, Wells Fargo, State Farm, Novartis, Bayer and more.

When he's not running through airports or speaking to businesses, hospitals or school leaders, you can find him playing tennis or lacrosse with his wife and two "high energy" children.

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Customer Reviews

4.6 out of 5 stars
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See all 72 customer reviews
It's easy to implement, and the book is a very quick read.
hgrieser
The story telling style of this book makes it easy to read, but is deceptively simple.
Ceil D
This book will give you a wide open look at the art of complaining.
LiteBlue Gator

Most Helpful Customer Reviews

31 of 33 people found the following review helpful By Jim Estill on September 4, 2008
Format: Hardcover
I was a bit struck by the title which is allegedly a positive book but speaking about complaining and negativity seemed a little strange.

This book is told in storybook fashion and generally speaking, I prefer books to get to the point than using storybook style; however, I do know there are a number of people who do like storybooks.

I totally agree with the thesis of the book which is you will have more fun and you will do better, the company will do better if you don't complain and look at things positively.

The book has numerous good ideas on how to reduce complaining and the one thing that I liked was a no complaining week personal action plan which includes:

Day one - monitor your thoughts and words
Day two - make a gratitude list
Day three - take a thank you walk
Day four - focus on good staff
Day five - start a success journal
Day six - let go
Day seven - breathe

Although the book is fairly shallow, I would still recommend it and think it has some good ideas.
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22 of 26 people found the following review helpful By Ruby Bayan on July 9, 2008
Format: Hardcover
The title tells it all: no complaining. Author Jon Gordon, an inspirational speaker and consultant, delivers his message in this book through a captivating story that many corporate executives can relate with. Focused on the circumstances surrounding Hope, the VP of human resources at an IT company during a dangerously precarious business situation, Gordon takes the reader from negativity to productivity via the "no complaining rule."

Personal challenges, the company's product failures, co-workers' low morale, even the traffic to and from work, all contribute to how easily Hope harbors negative thoughts leading to negative actions. But serendipitously, picking up an inspiration from a hospital visit, she discovers that with the No Complaining Rule, she and everyone who follows it could be empowered to take the positive road.

Using Hope's interactions with her family, doctors, colleagues, and friends, Gordon succeeds in imparting a sure-fire way to stop negativity at home and in the workplace. Towards the end, he provides all the tools and directions to implement the No Complaining Rule and effectively change the culture of any corporation into a dynamic and solution-oriented environment.

Everyone has a take-away from this book. Aside from the No Complaining Rule Action Plan for businesses, schools, sports teams, and families, Gordon includes the "Are You a Complainer? Assessment" section and the "No Complaining Week Personal Action Plan" for the reader's personal use.

While Gordon admits that he was a professional complainer, he said, "The goal of this book is not to eliminate all complaining, just mindless, chronic complaining. And the bigger goal is to turn justified complaints into positive solutions.
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Format: Hardcover
Some complaints are justified, others are not. Personally, I have found that chronic complaining (even silently to myself) accomplishes nothing positive. However, for many people, it seems to be an essential part of their personality, almost a way of life for them, and can be contagious among others, helping to create a toxic climate. It's best to avoid such people whenever possible but sometimes that is impossible. What to do? That is essentially the question to which Jon Gordon responds in this slender but thoughtful volume. "I didn't invent the [No Complaining Rule]. I discovered it - at a small, fast growing, highly successful company that implements simple practices with extraordinary results." Readers who "find" this rule in Gordon's book and then "obey" it will, in my opinion, do themselves and countless others a great favor: they will think of possible solutions to their complaints and, over time, become problem solvers rather than problem sharers.

The business fable has become a very popular genre and Gordon takes full advantage of its components (i.e. characters, plot, conflicts, tension, climax) to dramatize his key points. Briefly, here's the situation. Hope is the VP of HR for EZ Tech and, as the story begins, the highly profitable company suddenly faces a serious problem: The computer batteries it sells are catching on fire and that product defect has brought into question the capabilities of its "rock star" CEO, Dan. We also learn that Hope is a single parent of two teenagers who complain that they are neglected and Dan has recently become concerned that she is not devoting sufficient attention to her EZ Tech responsibilities so there are great pressures on her both at work and at home.
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7 of 8 people found the following review helpful By T-Rex1030 on September 9, 2008
Format: Hardcover Verified Purchase
This is a short easy read with a lot of worth. The ideas and suggestions offered here to increase positivity can be used both in personal and professional lives and are quickly understood and implemented. I highly recommend this book for anyone looking to improve a positive attitude.
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2 of 2 people found the following review helpful By Kaley Klemp on July 13, 2011
Format: Hardcover
Gordon offers interesting stories about negativity in the workplace. "The No Complaining Rule" provides useful tips for achieving a more positive attitude. We've written in detail about the "Complainer" personality type and how they function in the workplace. "The No Complaining Rule" is a great guide for chronic complainers who want to conquer the negative aspects of their personality. It's also useful for managing complainer coworkers.

- Kaley Klemp & Jim Warner, Authors, "The Drama-Free Office: A Guide to Healthy Collaboration with Your Team, Coworkers, and Boss"
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