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Written by Robert Penna—a leading outcomes expert—and sponsored by The Rensselaerville Institute and Charity Navigator, the nation's foremost charity rating service—The Nonprofit Outcomes Toolbox compiles the most significant strides that have been made in the performance of nonprofits. This valuable toolbox digs deep to go beyond the familiar limits of the social sector to illustrate how tools and approaches used in the corporate sector can be of great analytical and practical use to nonprofits as well.
Through the use of worksheets and examples, Dr. Penna offers structured guidance on how to tailor these tools to your organization's unique challenges and equip your "toolbox" to suit your program or organization's needs.
Designed to be used by those who are new to outcomes as well as anyone looking for a refresher, The Nonprofit Outcomes Toolbox is divided into four accessible sections:
Basics: Putting outcomes into an overall managerial context, contrasting the outcomes approach with several more common approaches to program design, the vocabulary of outcomes, the characteristics of good outcomes, and identifying outcomes relevant to your program
Working with Outcomes: Planning with outcomes, the different levels of organizational capacity and capacity assessment, using outcomes to track progress, the key characteristics of a good "Lessons Learned" system, and outcome-based communications
Advanced Tools: Six Sigma methodology, The Balanced Scorecard, key insights from the service economy, and an array of ideas from Value Engineering, Process Mapping, inventive problem solving, Failure Mode Effect Analysis, personnel recruitment and evaluation, budgeting with outcomes, and the creation of a value proposition for your program or organization
Other Tools & Perspectives: SERVQUAL analysis, Cost vs. Worth vs. Value, building value in, and process mapping
Accompanied by a dynamic website to help you implement the concepts presented in the book, The Nonprofit Outcomes Toolbox puts an arsenal of tools at your fingertips to help your nonprofit perform more efficiently, effectively, and productively, from top to bottom.
"A well-done tutorial on outcome use and assessment." MARIO MORINO, Cofounder and Chairman, Venture Philanthropy Partners
". . . a real contribution to the field. What makes this an amazing document is its depth and comprehensiveness. There's just an extraordinary amount of information here, and Penna has made quite an effort to make it useful. I also really appreciate the conversational style, the exercises, and the pop culture references. It's clear Penna made a real effort to keep this engaging for the reader." JACOB HAROLD, Program Officer, Philanthropy Program, William and Flora Hewlett Foundation
". . . the Encyclopedia of Outcomes . . ." DEBORAH NATENSHON, CEO, The Center for What Works
"Penna has pulled it all together and provided an enormously useful overview." MICHAEL E. CLARK, President, Nonprofit Coordinating Committee of New York
"The Nonprofit Outcomes Toolbox takes outcome funding a quantum leap forward. We have struggled for years to help our investees implement an outcome strategy with mixed success. You have created a simple, easy-to-use, and easy-to understand road map for organizations committed to becoming more effective and sustainable." ALAN SORKIN, President, Social Venture Partners International
As a grant maker, my nonprofit partners often have difficulty measuring the value of their work in an logic model format. Read morePublished 12 months ago by Acoustic Player
This volume, sponsored by The Rensselaerville Institute and Charity Navigator, is much more up-to-date and professionally presented than the United Way's 1996 "Measuring Program... Read morePublished 13 months ago by boomdork
One of the very few books to whom I return for some insights. Touches very important subject everybody is asking now: how to evaluate outcomes? Read morePublished 15 months ago by Henryk K.
Not as useful as anticipated. Very much skewed to social service agencies. Watch for my copy on E-Bay--it isn't a keeperPublished 19 months ago by multiple intelligences
Outstanding set of ideas on gaining focus and making headway toward outcome results. Dr. Penna knows how to lead organizations toward discovery of what I call common sense, usable... Read morePublished on June 15, 2012 by mauichuck