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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business Paperback – May 26, 1993


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Product Details

  • Paperback: 256 pages
  • Publisher: HarperBusiness (May 26, 1993)
  • Language: English
  • ISBN-10: 088730639X
  • ISBN-13: 978-0887306396
  • Product Dimensions: 0.8 x 5.4 x 8.1 inches
  • Shipping Weight: 7.2 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #1,312,162 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling Service America!, At America's Service, and Service Within. He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance.

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4 of 5 people found the following review helpful By A Customer on September 23, 2001
Format: Paperback
I've read dozens of customer-centered business books. This is the best. Loaded with perceptive observations and practical tools. The subtitle says it all: "Bringing the Power of the Customer into the Center of Your Business".
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4 of 6 people found the following review helpful By A Customer on July 29, 1998
Format: Paperback
I borrowed the book from a colleague for a short plane trip. The first chapters seemed to sum up what I think our company direction should be. So I bought the book. I think this is a classic.
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