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The Other End of the Line (Widescreen Edition)

3.9 out of 5 stars 211 customer reviews

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(Mar 31, 2009)
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Editorial Reviews

True love is calling, but you never know whom you'll find on The Other End of the Line! When a beautiful customer-service operator in India falls for a charming American executive over the telephone, they're in for a serious case of mistaken cultural identity.

Special Features


Product Details

  • Actors: Larry Miller, Anupam Kher, Sara Foster, Jesse Metcalfe, Austin Basis
  • Directors: James Dodson
  • Format: AC-3, Color, Dolby, Dubbed, NTSC, Widescreen
  • Language: English
  • Dubbed: French, Spanish
  • Region: Region 1 (U.S. and Canada only. Read more about DVD formats.)
  • Aspect Ratio: 2.35:1
  • Number of discs: 1
  • Rated: PG-13 (Parents Strongly Cautioned)
  • Studio: MGM (Video & DVD)
  • DVD Release Date: March 31, 2009
  • Run Time: 105 minutes
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (211 customer reviews)
  • ASIN: B001RP974C
  • Amazon Best Sellers Rank: #57,710 in Movies & TV (See Top 100 in Movies & TV)

Customer Reviews

Top Customer Reviews

Format: DVD
An enjoyable romantic comedy bringing together Hollywood and Bollywood. Featuring beautiful cinematic shots of San Francisco and areas throughout India, an enjoyable storyline with a good dose of humor and wit. Shriya Saran just shines on this film!

The film directed by James Dodson ("Behind Enemy Lines II: Axis of Evil") and written by Tracey Jackson ("Confessions of a Shopaholic") comes a heartwarming and fun storyline that focuses on two individuals in opposite ends of the world.

The first is advertising exec Granger Woodruff (Jesse Metcalfe) who is working on the latest advertising campaign with his co-worker Mike for a major worldwide hotel. Unfortunately, the advertising commercial they have developed so far seems like they are promoting some type of escort service. With his luck starting to run out, he pleads with hotel owner Kit Hawksin (Larry Miller) to give him some time to come up with a good campaign and if he doesn't like it, he and Mike will quite the advertising firm.

For Granger, he's used to these type of challenges but in his personal life, he likes to have fun and dates one of New York's most popular socialites Emory Banks (Sara Foster) but at the same time, messes around with other women.

The second character the film focuses on is Priya Sethi (Shriya Saran), a woman living in Mumbai, India who enjoys American pop culture and works at a call center for City One Bank. Priya goes by the name of Jennifer David and a person supposedly living in the US (despite working at an Indian Call Center). She's able to speak without her Indian accent and sound like an American perfectly and she calls up Granger Woodruff due to suspicious activity on his credit card.
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Sometimes it really does just boil down to the appeal of the actors in the thing. THE OTHER END OF THE LINE tends to get bogged down by its share of cliches and contrived situations, but damn if Indian actress Shriya Saran isn't so endearing onscreen that she pulls and tugs and drags the movie into this side of quite watchable. THE OTHER END OF THE LINE happens to be one of those cross-culture romantic comedies which often gets labeled as sweet and cute but predictable, and, with this movie, that's pretty much on point. But, still, check this out for the terrific Shriya Saran and also for her romantic lead Jesse Metcalf, who rocks them Pete Sampras/Carson Daly looks but who thankfully seems to have more charisma than those two champions of bland.

The plot: Granger Woodruff (Jesse Metcalf) is an up-and-coming New York adman who, whilst falling victim to electronic identity theft, ends up making a strong connection with his friendly credit-card tech support operator, Jennifer David. The phone conversations start out as strictly business, yes, but then something clicks between the two and, soon, their chit chats are wandering into the personal. Since Jennifer is based out of San Francisco, and since Granger has to be there for a crucial business meet, it's only natural that a curious Granger asks to see Jennifer in person.

Ah-ha! but then the rub: Jennifer David from Frisco, it turns out, is actually Priya Sethi (Shriya Saran) who flaunts a flawless American accent and toils at a credit card call center in Mumbai, India. So Priya not only is far, far away from Frisco but she's also engaged to be married, in one of those traditional arranged marriage deals.
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Format: DVD
Intercultural love stories are pretty common nowadays, and they all follow a pretty similar pattern: boy and girl meet; they fall in love; one of them hides a secret about his/her past; the traditional foreign family messes up the relationship by forcing the partner to reveal the secret; then one of them flies around the world and proclaims his/her love.

"On the Other End of the Line" doesn't deviate from the pattern, but does improve upon it. The plot idea involves an interest twist: finding love over a credit card customer service hotline. The movie never gets too silly or unrealistic (there's no sudden revelations that, say, the bride had an affair with the best man or scenes of hundreds of brides chasing a hapless groom). Unlike many romantic comedies, this movie actually has some comedy. Even though we have seen plenty of comedies involving Indian families and such scenes could easily become stale, my wife and I found ourselves laughing out loud at some of the conversation between Shriya Saran (Priya) and her family (for example, her father's view on marriage: "Happiness? Do you think I was happy when I married your mother?").

Indeed, the actors were generally warm, likable, and funny. Shriya Saran never overplayed or overdramatized her character's family and culture problems (as happens often in movies about intercultural love stories). The movie also avoids stereotyping Priya's family as "the traditional Indian family" by allowing the her father a few comedic moments to shine alone without the main characters. Even Jesse Metcalfe (whom I only know from Desperate Housewives) plays his character as a realistic mix of the charming "all-American hunk" and a sensitive young man with real fears.
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