"A well-organized, comprehensive overview of the basics of outsourcing... Their brief list of outsourcing best practices deserves to be clipped and posted prominently." --getAbstract.com
About the Author
Mark J. Power is President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago.
Kevin C. Desouza is on the faculty of the Information School at the University of Washington and is a Senior Strategic Advisor to the Engaged Enterprise.
Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated.