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The Performance Management Revolution: Business Results Through Insight and Action [Hardcover]

Howard Dresner
4.7 out of 5 stars  See all reviews (3 customer reviews)

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Book Description

November 16, 2007
The Performance Management Revolution shows you how your business can get prepared for the future—transforming strategies into plans, plans into actions, and actions into results. Written by Howard Dresner, a worldwide authority in the area of business intelligence and performance management, this lucid book offers great insight into strategies that any company interested in improving its business performance and accountability could adopt. This visionary book provides an intelligent framework toward the path to better performance through insight and action.

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The Performance Management Revolution: Business Results Through Insight and Action + Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change + Competing on Analytics: The New Science of Winning
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Editorial Reviews

From the Inside Flap

The Performance Management Revolution

Business Results Through Insight and Action"Some revolutions—like the American Revolution—are bloody and noisy, while others—like the Industrial Revolution—are quieter and slower. In the long run, though, both kinds of revolutions lead to profound change. Today, I believe we are in the early stages of one of the quiet revolutions. At the heart of this revolution is an increase in human freedom in business. The Performance Management Revolution provides a compelling and insightful description of the profound changes that will take place, what they will really mean for you, and how you can take advantage of them to improve your business performance."

From the Foreword

Thomas W. Malone

Patrick J. McGovern Professor of, Management and Director, Center for Collective Intelligence Sloan School of Management

Massachusetts Institute of Technology

The Information Democracy Age has arrived, where everyone—not just senior management—has broad access to corporate information. In order to improve its performance, your business needs to commit to an enterprise-wide Information Democracy, and the surest way to a democracy is a revolution. The Performance Management Revolution shows you how your business can get prepared for the future—transforming strategies into plans, plans into actions, and actions into results.

Written by Howard Dresner, a worldwide authority in the area of business intelligence and performance management, this powerful book provides you with the tools for proactively managing your company's success, from the boardroom to the front lines, achieving breakthrough performances everywhere.

In The Performance Management Revolution, you will learn:

  • The profound implications Information Democracy has for the way your company operates

  • How a new generation of software can help enable Information Democracy

  • The various ways empowered individuals at all levels can work collaboratively towards shared objectives, with full knowledge of how their own actions affect performance

Starting a revolution is hard work. This visionary book is your road map to the performance management revolution already in progress, providing an intelligent framework to empower-ing your organization towards its own path to better performance through insight and action.

From the Back Cover

Praise for The Performance Management Revolution

Business Results Through Insight and Action

"Of all the business people I know, Howard Dresner has some of the deepest insights into the practical implications of the performance management revolution. In this eloquently written book, you'll see how Dresner's perspective on business performance and his concept of Information Democracy have profound implications for the way your company can operate."

From the foreword

Thomas W. Malone, Patrick J. McGovern Professor of Management, Director, Center for Collective Intelligence, Sloan School of Management, Massachusetts Institute of Technology

"This lucid and engaging book offers great insight into strategies and practical approaches that any company interested in improving its business performance and accountability could adopt. Filled with specific examples, it is essential reading for leaders at all levels of an organization serious about getting it right."

Aldo Papone Senior Advisor, American Express

"No surprise, Howard Dresner has it right: as the global competition heightens, corporate hierarchies flatten, and companies increasingly compete on speed, organizations need to embrace the discipline and art of performance management to keep apace. This book is a must-read for business and technology executives who want to help their organizations (and themselves) thrive in the years ahead."

Wayne EckersonDirector of Research and Services, The Data Warehousing Institute


Product Details

  • Hardcover: 231 pages
  • Publisher: Wiley; 1 edition (November 16, 2007)
  • Language: English
  • ISBN-10: 0470124830
  • ISBN-13: 978-0470124833
  • Product Dimensions: 6.3 x 0.9 x 9.3 inches
  • Shipping Weight: 4.8 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #221,577 in Books (See Top 100 in Books)

More About the Author

Howard Dresner is Chief Research Officer of Dresner Advisory Services, LLC, an independent advisory firm and a well known authority, author and lecturer in the areas of Business Intelligence and Performance Management.

He has over 30 years of IT industry experience with 23 years in the Business Intelligence market. He spent 13 years at Gartner, where he was a Research Fellow and Lead Analyst for BI. He also served as Chief Strategy Officer at Hyperion Solutions prior to forming Dresner Advisory Services.

Howard publishes a number of landmark Business Intelligence industry research studies, under the Wisdom of Crowds TM brand - all which are available from Amazon.com

He has also published two books on the subject: Profiles in Performance - Business Intelligence Journeys and the Roadmap for Change (Wiley, 2009) and The Performance Management Revolution: Business Results through Insight and Action (Wiley, 2007).

Howard is an active "Tweeter" (@howarddresner) hosting the #BIWisdom TweetChat each Friday at 1:00 PM ET.

Customer Reviews

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4 of 4 people found the following review helpful
5.0 out of 5 stars EPM revolution in progress March 7, 2008
Format:Hardcover
The opening of the book draws an analogy between the American Revolution and the revolution currently building momentum in the Enterprise Performance Management (EPM) space. The author, Howard Dresner, whom some refer to as the "father" of Business Intelligence (BI) from his days as a Gartner Analyst, seems an unlikely person to make the clarion call for the EPM revolution. Many of the early BI adopters and proponents (the Dresner faithful among them) will argue that EPM is nothing more than a "re-swizzle" of BI and is not a "real" solution. It is true that EPM does not exist without a strong underlying BI infrastructure and it does seem to be difficult to define exactly what EPM is and how it works without drawing a number of boxes and arrows. However, the author is clear that EPM is a space unto its own and Dresner describes the goal of EPM to "link the insight provided BI to the planning and control cycles of the enterprise, which deliver tangible action and, consequently, business value". Dresner's transition from the George Washington of the BI campaign to the Paul Revere (or perhaps Thomas Jefferson?) of EPM is to be commended. This is the same transition that IT leaders will be required to make in order to successfully partner with key business areas to execute an EPM Strategy.

Dresner does an especially nice job of explaining the linkages or "glue" that hold the various components of EPM. Many EPM discussions wave their hands over these "gray areas", but Dresner presses on to give the reader some practical insights that will help set the scope and help avoid the many landmines that can stymie EPM implementations. Those barriers to adoption and the different paths to EPM are well laid out with good discussions of how to mediate risks.

I did find it a bit frustrating early in the book that most of the examples and success stories did not provide the name of the actual organizations involved. There were a few too many fictional or unnamed examples for my taste. I kept finding myself trying to figure out the identity of the organization being referenced in the examples and wanting to know more of the context. Having anonymous stories in the book is not surprising given that Howard as a Gartner Analyst had been privy to many confidential conversations over the years, which he would have to continue to hold under NDA. No worries though, as a bit deeper into the book I was rewarded with many more stories that are fully referenced.

The book explains that "EPM product suites" are required to deliver all the required functionality in order to consolidate departmental solutions to get economies of scale with a common platform to collaborate. Dresner was clear that businesses should select a provider that delivers a full solution with out of the box integration as well as the extensibility to work with other solutions because it is never a completely homogenous environment.

For those interested in understanding the impending EPM revolution and the history of how the first few waves of reporting and analysis technology lead to this point, The Performance Management Revolution is required reading. The solid advice in the book provides a roadmap for individuals to begin or accelerate the EPM revolution in their organizations.
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4 of 4 people found the following review helpful
4.0 out of 5 stars The Reality of Enterprise Performance Management November 14, 2007
Format:Hardcover|Amazon Verified Purchase
There are only a handful of books available on the relatively new area of enterprise performance management (aka business/corporate performance management). This one is based in customer reality and is written by a guy on the front-lines. It puts EPM into context - where it enables the 'Modern Management System' and addresses the benefits of EPM and what problems it solves. It then goes into detail on each of the components of EPM including 'what if' modeling, budgeting/planning/forecasting, financial & operational analytics, business intelligence, scorecarding and enterprise reporting - and how all those components interrelate. Next it helps you understand ways to bring it into your organization: how to get started, how to support it, and how to justify it. It even presents implementation methodologies and various tips & tricks for making EPM successful. There are lots of real-world case studies used throughout and advice 'from the trenches.' It even connects EPM to risk management and other areas of the business.
Highly recommended, and I can't wait for the sequel.
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5.0 out of 5 stars Truly an introduction to the future March 8, 2009
Format:Hardcover
Howard Dresner is the perfect person to undertake the educating of the business masses in Performance Management. As the assumptive "father" of Business Intelligence and resulting owner of the revolution to Performance Management, he embodies the thought process of what must occur to catapult the business into the 21st century.

His handling of the material in this book gives clear insight into the process and pitfalls of adopting a true corrective course of action enabling the business to achieve performance success. While I agree that the references to "nameless" companies in the early pages of the book is annoying, he more than makes up for it with the corporate citations used in illustration throughout the rest of the book. As a fellow software executive, I sympathize with Mr. Dresner's challenge in finding businesses willing to share their stories that they consider part of their "corporate secret weapon."

The materials are presenting in such a way that a junior executive or the uninitiated in management disciplines will easily consume and be able to make use of the material. It is thoughtful, clearly stated and encourages the reader to take advantage of the simple prescription to change the path of business to success.
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