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The Pivot Point: Success in Organizational Change Paperback – August 1, 2012

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Editorial Reviews

Review

Drs. Grady have written the playbook for understanding how change truly impacts an organization - and why employees react the way they do. Their take is not only smart and timely, it's essential for understanding and navigating the upheaval of business life.
-Jim VandeHei, Executive Editor and Co-Founder, POLITICO

About the Author

Dr. Victoria M. Grady (Jr.) completed her doctoral studies at The George Washington University in May 2005. Her dissertation resulted in the development of the Model of an Organizational Loss of Effectiveness (LOE) which describes loss of stability inherent within organizations during the implementation of change initiatives and the tendency of employees, often subconsciously, to disrupt their organization's attempts to introduce a change.

She is currently an Assistant Professorial Lecturer in the Department of Organizational Science and Communications within the Columbian School of Arts and Sciences at The George Washington University.

Dr. James D. Grady (Sr.) has practiced Oral and Maxillofacial Surgery in Auburn/Opelika, Alabama since completing his residency at the University of North Carolina at Chapel Hill in 1974. He and his daughter have worked together extensively over the past 7 years to extend the original Model of Organizational Loss of Effectiveness and to develop a validated LOE Index to quantitatively measure and track the nature and intensity of employee reaction to organizational change initiatives.

Drs. Grady are often asked to consult with internal or external change agents on issues of planning, implementing, and modifying employee reactions to change. They speak frequently at various industry conferences, and have authored professional publications on change and related subjects both in the United States and Abroad.

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Product Details

  • Paperback: 140 pages
  • Publisher: Morgan James Publishing (August 1, 2012)
  • Language: English
  • ISBN-10: 1614483000
  • ISBN-13: 978-1614483007
  • Product Dimensions: 5 x 0.3 x 8 inches
  • Shipping Weight: 6.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #1,709,344 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful By spencer f. rowan, jr. on August 6, 2012
Format: Paperback
The Pivot Point provides answers for why the majority of organizational change initiatives fail. Victory Grady and James Grady apply psychological insights about individual behavior to address organizational challenges. To remain competitive in today's world, businesses and NGOs need to change frequently. Employee resistance to change is normal. Anxiety can lead to lower morale; frustration can cause loss of productivity; employees can stop caring and motivation suffers; anger can cause conflict. As the Gradys note the consequences can include sabotage, absenteeism and higher turnover. I've consulted for large corporations where employees mourn the loss the "good old days" even though those times were not good at all. This book is a valuable tool for addressing the psychological dynamic in change initiatives. I highly recommend it.
Ford Rowan
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2 of 2 people found the following review helpful By Nathan Ives on February 23, 2013
Format: Paperback
The Pivot Point by Drs. Victoria and James Grady is a business novel presenting a unique perspective on effectively implementing organizational change based on group and individual psychodynamics. Within their book, Victoria and James examine decades of research into the ways individuals cope with loss and then relate these principles to the business environment. They conclude by providing methods for identifying and dealing with group and individual loss factors and reactions such that the desired organizational change can be implemented with a minimal loss of organizational effectiveness and productivity.

I like The Pivot Point for its unique perspective on the group and individual psychology associated with organizational change. Victoria and James’s point of view is deeply rooted in decades of sound academic research and refined by real world experiences. Not only did we find their assertions compelling, they matched our decades of group and individual observations and experiences.

The Pivot Point also provides methods for better dealing with these psychological challenges of change. The book prescribes implementable methods to address both the group and individual resistance factor in a constructive manner that is respectful of organizational personnel while at the same time progressive of the needed change. In some instances, however, change tools such as change readiness surveys appeared to lack the detail necessary to be immediately implementable and instead would require the services of Drs. Grady’s organization to complete. I would have preferred to have had the book be more complete in these areas.

The Pivot Point provides a refreshingly new perspective on making effective organizational change that is well aligned with the philosophies espoused by StrategyDriven. For this reason, The Pivot Point is a StrategyDriven recommended read.

All the Best,
Nathan Ives
StrategyDriven Principal
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2 of 2 people found the following review helpful By Amy Riccardi on August 11, 2012
Format: Paperback Verified Purchase
This book is a quick read and an excellent demonstration of where other change management strategies fall short. Drs. Victoria and James Grady focus on people at the center of change - which is where the focus should be. One of my biggest issues as a change management consultant is that the methodologies out there today are so focused on process, and if they address the people who have to deal with change, it is considered an afterthought. Here, the focus is on why people are so resistant to change and how organizations can clearly identify and pinpoint the symptoms, both individual and organizational, and begin to address them.

We all have heard it around the water cooler at the office, at lunch, or after work, a colleague who is frustrated with their job, doesn't want to engage in their work anymore, takes "mental health days", etc. All of these are individual symptoms of resistance to change. When enough employees feel resistance you see issues like increased absenteeism and turnover or decreased morale and productivity.

The Loss of Effectiveness Index is the tool an organization can use to identify these issues and address them before they become organizational issues.

Everyone will be able to identify with at least one or two of the characters in the book and understand what is truly at the center of resistance to change: people.

A great breakthrough in change management!
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1 of 1 people found the following review helpful By Mike L on October 5, 2012
Format: Paperback Verified Purchase
Having been through many change management evolutions in both my military and civilian career, I have personally witnessed the negative effects that come with "positive" change for the organization. Although my colleagues and I have frequently discussed the need for change to happen in any organization, we never looked at it from the view of attachment and the individual. The manner at which Dr. Grady approaches the situation and carefully describes the phases in which the employees go through rings an all too familiar tone. Dr. Grady's analysis of this process and the manner in which to combat the negative effects of change management is detailed and easy to understand. If a company is contemplating a change within the organization, key stakeholders need to read this book prior to kick-off.
The costs associated with initiating a change mangagement program and driving that program to completion are high. The hidden costs of "non-adopters" will drive that cost even higher and that cost is rarely, if ever, incorporated in initial estimates. Therefore, as a manager, director, VP, C-Suite executive that is considering a change management program, reading this book should be mandatory to ensure the most expeditious and cost effective impementation of the plan.
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