on November 11, 2005
You could read numerous books on Lean, Six Sigma, the Toyota Production System and Balanced Scorecards and still not learn as much about driving accountability and leading change in a healthcare setting as you will by reading this one book and sharing it with your project sponsors.
The Author is a seasoned healthcare executive, a teacher and a consulting executive and thus is very effective in transferring the right level of detail and knowledge to the reader in a concise and credible format. Throughout the book the Author stays focused on presenting key metrics around the objective, as stated by the title, of "Achieving Success in Your Hospital".
In my role as a consultant who is retained by healthcare organizations to optimize digital technology using lean six sigma techniques, I often give this book to executives and project sponsors to review prior to project kickoff. The book has proven to be very effective in grounding clients in the value of aligning project objectives around defined outcomes to create a culture of accountability to drive safety, efficiency and effectiveness. These objectives are synonymous with what the Author defines in the first chapter of the book as the "Basic Tenets of the Information Driven Hospital". It should be noted the author teaches a course on this topic for the American College of Healthcare Executives which I have recommended to clients as well. All feedback on this course, much of which is covered in the book, has been very positive.
The Author presents numerous case studies with meaningful data in scorecard format to underscore the value of the techniques defined in the text and winds up with a chapter and case studies on "Pay for Performance" which is emerging as a serious challenge for many healthcare executives.
In summary, this is a valuable, timely, executive level text which has served as a catalyst for change for many of my clients and their project teams.