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The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work Paperback – June 1, 2004

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Editorial Reviews

Review

"Gary Klein has written a clear, useful book that will help managers increase the quality of their decision making. Read it!"
--Ken Blanchard, coauthor of The One Minute Manager® and Whale Done!(tm)

"Good executives recognize that they make decisions based on the gut instincts developed from experience.  Based on years of research in fields from fire-fighting to chess, Gary Klein has developed an actionable model for how systematically to develop and leverage expert intuition.  His work cannot be ignored by anyone who makes decisions for high stakes."
--Jon Katzenbach, Senior Partner, Katzenbach Partners LLC, author of The Wisdom of Teams

"Intuition is an essential tool for innovation, and Gary Klein shows us how it's done. For anyone managing uncertainty (and who isn't these days?) reading this book would be time well spent."
--Tom Kelley, General Manager IDEO, author of The Art of Innovation


"When I was searching for innovative leadership theories as a Wall Street Journal concept, I came across Gary Klein's work. It was one of the best discoveries I made in years of searching. At the most rigorous level, Klein has devoted a career to de-mystifying the powers of human intuition. Now, in his new book, he demonstrates how to marshal it in the service of better organizations. Gary Klein is our guru of effective decision-making."
--Tom Petzinger, CEO, LaunchCyte LLC; former "Front Lines" columnist, The Wall Street Journal.


“Gary Klein is regarded as the leading expert on intuition and has produced another groundbreaking work on the subject. This is a must read for all those charged with making important decisions and for those who want to truly understand how we decide things.” --Anthony C. Zinni, USMC (Retired)


"Gary Klein does a masterful job of accessing 'invisible' intuition in this book. Klein's rigorous appreciation reveals that intuition is an improvable skill, which is surely welcome news at a time when so much is up for grabs."
--Karl E. Weick, Rensis Likert Distinguished University Professor of Organizational Behavior and Psychology University of Michigan Business School




From the Hardcover edition.

From the Inside Flap

At times in our careers, we've all been aware of a "gut feeling" guiding our decisions. Too often, we dismiss these feelings as "hunches" and therefore untrustworthy. But renowned researcher Gary Klein reveals that, in fact, 90 percent of the critical decisions we make is based on our intuition. In his new book, INTUITION AT WORK, Klein shows that intuition, far from being an innate "sixth sense," is a learnable--and essential--skill.

Based on interviews with senior executives who make important judgments swiftly, as well as firefighters, emergency medical staff, soldiers, and others who often face decisions with immediate life-and-death implications, Klein demonstrates that the expertise to recognize patterns and other cues that enable us--intuitively--to make the right decisions--is a natural extension of experience.

Through a three-tiered process called the "Exceleration Program," Klein provides readers with the tools they need to build the intuitive skills that will help them make tough choices, spot potential problems, manage uncertainty, and size up situations quickly. Klein also shows how to communicate such decisions more effectively, coach others in the art of intuition, and recognize and defend against an overdependence on information technology.

The first book to demystify the role of intuition in decision making, INTUITION AT WORK is essential reading for those who wish to develop their intuition skills, wherever they are in the organizational hierarchy.


From the Hardcover edition.

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Product Details

  • Paperback: 354 pages
  • Publisher: Crown Business (June 1, 2004)
  • Language: English
  • ISBN-10: 0385502893
  • ISBN-13: 978-0385502894
  • Product Dimensions: 6.1 x 0.7 x 9.2 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #103,110 in Books (See Top 100 in Books)

More About the Author

Dr. Gary Klein is a cognitive psychologist and the author of five books, including Sources of Power: How People Make Decisions and his most recent work, Seeing What Others Don't: The Remarkable Ways We Gain Insights. He regularly works with leaders in domains such as healthcare, military, law enforcement, petrochemical industry, social work, and business management to assist them with issues in organizational expertise and workplace insights. Dr. Klein is well known for his ability to communicate complex ideas in psychology through compelling and relatable stories from his research in expertise and decision-making. He has received praise from intellectual icon and storyteller, Malcolm Gladwell, who wrote, "No one has taught me more about the complexities and mysteries of human decision-making than Gary Klein."

Dr. Klein is widely known for changing the landscape of cognitive psychology by pioneering the Naturalistic Decision Making (NDM) movement in 1989. Until this point, psychologists used laboratory settings to study how people make decisions, with a heavy focus on human bias and error in judgment. Dr. Klein flipped the focus to conducting decision research in real world settings, studying how experts including firefighters, military battle commanders, and doctors use intuition and experience to engage in effective decision-making. As one would expect, Dr. Klein's radical new take on cognitive psychology research invited opposition from the traditional community. What is notable, however, is the respect Dr. Klein has received from psychologists and researchers whose perspectives have differed dramatically from his own. As Nobel Prize winner Daniel Kahneman wrote in a recent article, "Gary Klein is a living example of how useful applied psychology can be when it is done well...Klein and I disagree on many things...But I am convinced that there should be more psychologists like him."

Dr. Klein currently works as a Senior Scientist at MacroCognition LLC in Dayton, Ohio and recently started a new company in 2014, ShadowBox LLC, which develops training for organizations that allows novices to think like the experts. He is also a fellow of the American Psychological Association and the Human Factors and Ergonomics Society (HFES), and received the 2008 HFES Jack A. Kraft Innovator Award.

Customer Reviews

Most Helpful Customer Reviews

30 of 33 people found the following review helpful By Michael A. Efron on June 10, 2007
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The title is this book's worst feature - Klein re-branded the book and in so doing went from a strong if dry original title ("Intuition at Work") to the more sensationalistic one that drops him through the very trap door he seeks to avoid: making it sound as if "intuition" is just some kind of macho-mystical "gut feeling", rather than a mental process that runs parallel to conscious rational thought and that, if harnessed appropriately, can add enormous value to decision-making.

The book itself is a moderately well-designed program for applying the insights Klein shared in Sources of Power. Although it's full of problems (see below), I've never read anything like it, and the valuable bits are exceptionally valuable: strong, pragmatic, grounded advice on how to make the wispy world of intuition and "hunches" clear, concrete and useful.

Among the book's problems is that it doesn't know whether it wants to be a truly hands-on how-to manual - in which case it would have needed to be simplified and more action-oriented - or a research-driven exposition on how intuition can be used in the workplace - in which case the occasional how-to content is a jarring departure from the more illuminating case studies and research findings.

If you want to better understand and harness a whole hidden world of deeply insightful thinking - your and your colleagues' intuitions - there probably isn't a better book out there.

I just wish there was.
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5 of 5 people found the following review helpful By Dan Craciun on January 22, 2013
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I was expecting to read a great book, since Daniel Kahneman referred in positive terms to Gary Klein and his work. In the end, I might say I’ve read an important book, with a few significant insights, but no more than that. Some of the cases studied by the author are indeed fascinating; a good number of them are trivial. A few chapters definitely help the reader to get a fresh perspective on how people make decisions in natural settings; some of them are redundant, confirming what the reader already knew by himself or herself. Gary Klein’s „Sources of Power” is worth reading, because he is exploring a topic that has been neglected or underestimated by other researchers, and his investigation leads to certain interesting conclusions, to be considered in decision theory. Unfortunately, the author’s style is not very charming, some chapters are rather boring, and I really think this book could have been much more attractive and useful if it were considerably shorter.
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3 of 3 people found the following review helpful By Richard Staats on April 4, 2013
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Dr. Klein has brought scientific rigor to the area of intuitive,instinctual decision making.

The points in this book are very good and the same points, largely that he made in the other four books.

If you haven't read any of Gary's books, this is a good one to start with.

If you have read his other books, this has new anecdotes, but the core theories are identical.

In service,

Rich
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1 of 1 people found the following review helpful By Daniel Alexander on December 11, 2012
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I had this book recommended to me by a very good fire officer. I am an aspiring officer myself and took a chance. I was initially put off by the title because of the term "intuition", however, read on because the way the author defines it may not be how you think. Basically this book is an excellent read about decision making. We have always been taught to weigh the options and use some matrix to caculate the various pro and cons and somehow come up with the best choice. Two immediate problems with that...one, anyone who has ever done that knows that if the option you wanted doesn't come out on top, you just redo the process making sure it does next time. I mean let's face it, you knew that was your choice all along. Two, sometimes you don't have time to do that. As a fire officer I need to make big life and death decisions very quickly. This book will teach you how to make these decisions in a way that they are quick and accurate. This book properly identifies experience as a major factor and shows you how to practice big decisions to build up your experience to be ready for the real life choices you will have to make.
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9 of 13 people found the following review helpful By Michael Emmett Brady on April 20, 2006
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Klein does another excellent job in his continuing exposition of the importance of the role of intuition in practical,everyday decision making at home, on the job,under stressful conditions, as well as areas like economics.This statement sums up the book:"You will learn how to use your intuition to handle ambiguity in Chapter 8,How to Manage Uncertainty"(Klein,p.19;see also pp.119-120 for his emphasis on the role of confidence when faced by ambiguous or uncertain situations).The major criticism I have is that the earlier work in this area done by J M Keynes,Frank Knight and D Ellsberg is not mentioned anywhere in the book.Klein needs to incorporate this work into the corpus of his research,even if only for historical purposes.
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1 of 1 people found the following review helpful By Jaime Parra on November 21, 2014
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Enlightening, it really opened my mind to a new way of thinking.
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1 of 1 people found the following review helpful By fjh on January 7, 2015
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This is a follow up, for me, to Blink
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