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This book is a must read for everyone in business and in life.
Yet the book reminds us of the simple and important things that we can say and do each day....that will make the world....our world, a better and "nicer" place.
Their practical examples and real life stories combined with the research presented made the book more than just feel good fluff.
As an etiquette and communication coach I found many examples to quote in my classes. The book offers lessons first-time employees as well as seasoned employees need to be reminded... Read morePublished 2 months ago by Janet Cherry
I have given many a book report on this one book because it states exactly how I want to do business. Read morePublished 3 months ago by Deb in Everett
Many of the thoughts/suggestions were pretty obvious, but it is a good reminder of how we all should behave in business and life!Published 3 months ago by Sue
This little book speaks volumes. Suggest it become mandatory reading in boardrooms globallyPublished 4 months ago by LadiHwk
Very educational and informative book, used it for my e-MBA classes, has plenty great information, was able to get some new ideas and tips for management classes and was able to... Read morePublished 5 months ago by AndreyA
I appreciated this book because it gives practical clear examples of how nice works. It is a can do bookPublished 7 months ago by Martin Kempton
It's an amazing book and it teaches us how we don't appreciate the small things in life. Simple thank you or smile can change everything.Published 8 months ago by Farzie
Great book. Easy read. Practical real world examples of how customer service should be.. Worth sharing. Every office should have a copy.Published 8 months ago by Kimberly A. Sherr
It's simplistic but powerful without great customer service in the restaurant business you won't last long. All our new hires read this book.Published 9 months ago by Amazon Customer