Barbara Pachter has written a wonderfully perceptive and incredibly constructive book. Instead of complaining when someone does something that annoys you, now you'll know the basic strategies for handling conflict effectively while feeling good about the experience. Everyone needs to read this book! -- Sharon J. Wohlmuth, New York Times best-selling co-author of Sisters, Mothers and Daughters, and Best Friends
This is one of the best self-help books ever written. I wish this wonderful book had been available to me long ago--it would have saved me years of problems. We face the problems it identifies daily. The help it offers is immediate. -- Larry King, Hall of Fame Broadcaster and author of How to Talk to Anyone, Anytime, Anywhere
--This text refers to an out of print or unavailable edition of this title.
About the Author
is a business communications consultant, speaker, and seminar leader who speaks nationally and internationally on topics including assertiveness, business etiquette, international communications, women's issues, and presentation skills. She has conducted over 1,300 skill-building seminars for clients including NASA, Merck & Co., IBM, Arthur Andersen, and Pfizer, Inc. She is an adjunct professor at Rutgers University, and the author of, most recently, When the Little Things Count
And They Always Count.
She lives in Cherry Hill, New Jersey. Susan Magee
is an award winning writer and co-author of The Power of Positive Confrontation
. She lives in Philadelphia.