Q & A with David Gebler, author of The 3 Power Values  |
| David Gebler |
Why are so many business leaders reluctant to talk about corporate culture? Corporate culture permeates every organization, influencing the behavior of every employee. And yet, because culture is so intangible, leaders are often hesitant to dive in to both understand it, and then tweak it so it works well. Many leaders really haven't focused on their ability to both measure and then manage their organization's culture.
In my experience over the past twenty years, most leaders:
- Do not realize that their culture significantly hinders or supports performance and the implementation of strategies
- Do not know whether their culture generates unacceptably high risks of unethical or illegal conduct
- Do not see why a reorganization or acquisition is doomed to failure because leadership has failed to create a common culture, generating frustration that can lead to undesired behavior
In the book, you explain that three power values are essential to an organization's success. What are those values? My work with companies over the past twenty years has shown me that three values--integrity, commitment, and transparency--stand out for their roles in fostering identification and community. I call these the power values because they can influence specific behaviors that will have a positive influence on an organization's culture. These are the behaviors that will push and nudge the elements that define the organization's culture, its goals, principles, and standards into alignment. The power values do not give you power over other people, but they give you the power to bring out the best in people.
By focusing on the specific behaviors that make up integrity, commitment, and transparency, you can transform the negative behaviors that impede effective performance into positive behaviors that support effective performance. Company culture becomes a measurable and manageable tool with which to rev up performance and reduce risk.
The three power values are powerful catalysts for another reason: they are already the personal values that your employees commonly hold. When these three power values are highly visible in an organization, they clarify its intentions and give employees a unifying sense of purpose and direction. Employees who share their principles, goals, and outlook--the essence of the power values--can let their guard down a bit. They can trust that they will be understood, that there will be fewer booby traps, and that their leaders and coworkers will generally act in a predictable way, consistent with their shared values.
What problems surface when these values are off kilter? In positive corporate cultures, employees can feel good about themselves and their work (commitment), they can raise issues and freely ask questions (transparency), and they do not feel challenged by unfair or inconsistent work processes because people take personal responsibility for their actions and live up to their commitments (integrity). But when some of the elements of culture are out of alignment, frustrations arise. When the principles are not in alignment with the goals, employees disengage and feel a less vested interest in their work (lack of commitment). When goals move out of sync with standards, unfairness arises as managers and employees "do what they have to do" rather than what they have said they would do (lack of integrity). And when standards are out of alignment with values, employees see that the organization's actions are not consistent with its principles and it becomes very difficult to ask uncomfortable but important questions and ensure that the truth is heard (lack of transparency).
Are there ways to foster a positive corporate culture right from the start? Organizational culture is not something that can be faked or implemented by leadership. The culture is simply the way the organization and its people conduct themselves. Organizations have cultures from their very beginning, even though many start-ups do not spend much time defining their culture when they are small and everyone knows one another.
When a culture goes bad it's not a sudden event but the result of slow erosion over time. Things begin to change. At the beginning it is small things: for example, a business decision made in the heat of the moment when the long-term impact of that urgent need was not something the decision-maker felt he or she could deal with at the time. However, leaders who understand the influential role organizational culture has in shaping behavior and performance will be mindful of early warning signs of trouble. Successful culture management means that leaders recognize the very first steps down the proverbial slippery slope, and take actions to address those issues when they are small.
But to do that, leadership must have a clear sense of what kind of culture is needed to achieve the organization's goals
and what behaviors are needed to ensure that the desired culture is sustained. Successful leaders know that the small things do indeed matter, and that veering off course is not to be done without careful consideration of the impact of those decisions and a clear plan to right the ship.
"
a smart new business book for leaders" - Seattle PI“David Gebler has written a much-needed and timely book.
The 3 Power Values provides a simple framework for action that will help any organization reduce risks and achieve long-term sustainable value.”
—Shari Redstone, vice-chairman, CBS Corporation and Viacom, Inc.“Just an excellent, excellent book. Gebler brings needed common sense to the often vague, unactionable, and fog-sculpting enterprise known as organizational effectiveness.”
—Charles H. Green, coauthor, The Trusted Advisor; founder and CEO,Trusted Advisor Associates
“An erudite and comprehensive account of why culture and values matter from a consultant who lives and breathes his métier.”
—Richard Barrett, chairman and founder, Barrett Values Centre; author, The New Leadership Paradigm
“Outstanding practical guidance on a difficult and crucially important issue for managers.”
—Joseph L. Badaracco, John Shad Professor of Business Ethics,Harvard Business School
“Drawing heavily on basic psychological and economic principles, The 3 Power Values is a must-read for leaders wishing to better understand their people, their organizations, and themselves. All of us benefit when individuals and organizations exercise commitment, integrity, and transparency.”
—Jennifer Robin, coauthor, The Great Workplace
“Illuminating, compelling, and actionable. A true contribution for leaders navigating the complex intersection of company performance, values, compliance, people, and organizational behavior.”
—Kim Rucker, senior vice president and general counsel, Avon Products, Inc.
“I have seen David Gebler put these powerful ideas into action, and they work.”
—Shira Goodman, executive vice president, human resources, Staples, Inc.
“Illuminating, compelling, and actionable. A true contribution for leaders navigating the complex intersection of company performance, values, compliance, people, and organizational behavior.”
—Kim Rucker, senior vice president and general counsel, Avon Products, Inc.
“A must-read. I have worked with David Gebler for over seven years, and with The 3 Power Values he is once again at the forefront of driving positive cultural change in organizations.”
—Vincent Brockman, executive vice president, general counsel, and chief ethics and compliance officer, Scotts Miracle-Gro Company
“David Gebler's book draws as much on his decades of hands-on experience working with companies on their ethical challenges as it does on his keen insight into the three values—commitment, integrity, and transparency—that drive any company's performance. It's essential reading for all managers striving to understand their corporate culture and create a high-performing organization.”
—Jeffrey Seglin, author, The Right Thing: Conscience, Profit, and Personal Responsibility in Today's Business
“The 3 Power Values is a must-read for every manager. Creating a culture of trust and commitment is crucial for any institution to survive long term. Yet sustaining cooperation internally and maintaining a reputation for trustworthiness is complex. The 3 Power Values is a clear and unique guide to creating and maintaining such a culture. It is simple without being simplistic, and convincing without being rigid and inflexible.”
—Tamar Frankel, professor of law, Boston University School of Law; author, Trust and Honesty: America's Business Culture at a Crossroad
“A breakthrough, commonsense primer for establishing effective corporate cultures to assist employees in avoiding costly and destructive ethical and legal lapses. A compelling read for corporate leaders in today's heavily regulated and overly litigious environment.”
—Harvey L. Pitt, CEO of global strategic business consultancy, Kalorama Partners; 26th Chairman of the U.S. Securities and Exchange Commission
