Enterasys has been a long-time customer and was one of the very first to use our private, secure corporate social network, Chatter. Integrating with Enterasys isaac will help us further differentiate Chatter in the market as an essential tool to run a global business. We think this will be a game changer for the traditional network management model we see today. --Marc Benioff, Chairman and CEO, salesforce.com
When it comes to merging social media with technology and people, Vala Afshar and Brad Martin are two experts you want to learn from. They get it, and once you read this book, so will you. --Shep Hyken, Customer Service Expert, New York Times Bestselling Author
Full of practical, timely strategies to ensure your business thrives through being a social enterprise. Every leader MUST read this book! --Christine Comaford, Forbes Leadership Columnist, New York Times Bestselling Author
About the Author
Vala Afshar is Chief Customer Officer for Enterasys Networks. Afshar is responsible for worldwide customer service and support operations. An award winning inventor of social technologies and customer services operations, Afshar is considered a pioneer in cloud computing, social collaboration, business intelligence and customer relationship management (CRM). Afshar's teams have been recognized numerous times for their customer satisfaction, net promoter score and service innovation achievements. Enterasys customer service and support is universally recognized as true company differentiation.
Brad W. Martin
Brad W. Martin is the Vice President of Quality and Engineering Operations for Enterasys Networks. Martin is responsible for global software quality assurance, global engineering services, corporate program management, manufacturing technology and corporate quality control. Martin and his team have implemented an award winning quality information infrastructure and have been recognized by industry publications and analysts. Martin and his team were 2012 recipients of the Manufacturing Leadership 100 awards in two quality leadership categories.