The Responsibility Revolution: How the Next Generation of Businesses Will Win [Hardcover]

Jeffrey Hollender (Author), Bill Breen (Author), Peter Senge (Foreword)

Book Description

Publication Date: March 15, 2010

How to create a company that not only sustains, but surpasses-that moves beyond the imperative to be "less bad" and embrace an ethos to be "all good"

From the Inspired Protagonist and Chairman of Seventh Generation, the country's leading brand of household products and a pioneering "good company," comes a one-of-a-kind book for leaders, entrepreneurs, and change agents everywhere. The Responsibility Revolution reveals the smartest ways for companies to build a better future-and hold themselves accountable for the results. Thousands of companies have pledged to act responsibly; very few have proven that they know how. This book will guide them. The Responsibility Revolution presents fresh ideas and actionable strategies to commit your company to a genuine socially and environmentally responsible business and culture, one that not only competes but wins on values.

• Points the way for innovators and influencers to generate trust by becoming transparent, elicit people's passion and creativity, turn customers into collaborators, transform critics into allies, rewrite the rules and reinvent business
• Shows how to build a socially and environmentally responsible yet genuinely good company and an authentic brand
• Drawing on groundbreaking interviews with real-world change leaders, Hollender and Breen present lessons and insights from the "good company"' parts of big companies like IBM and eBay, trailblazers like Patagonia and Timberland, and emerging dynamos like Linden Lab and Etsy

The Responsibility Revolution equips people with the tactics, models, and mind-sets they need to compete in a world where consumers now demand that companies contribute to the greater good.

Editorial Reviews

From Publishers Weekly

With the public increasingly embracing ecological sustainability, many businesses have pledged to be good corporate citizens-but how committed are they? Hollender, chairman of clean household company Seventh Generation, shares his own company's process of redefining its mission and values, and makes an unimpeachable argument for how sustainable business practices protect both the environment and employees. However, he fails to obviate criticisms or concerns that companies can remain competitive and profitable while undergoing the transition to becoming more environmentally conscious. For example, Hollender describes how outdoor clothing and equipment company Patagonia decided to move from chemically grown or treated cotton and wool to "good cotton," only to find that their demand exceeded supply. Patagonia had to convert farmers to new growing methods, which increased the price of their product. While the company "eventually right-sized itself," and "influenced far bigger companies... to follow its lead," it is unclear what the company's return on investment was or how long it took to achieve. While corporate responsibility is an incontrovertibly attractive ethos, this work skimps on the finer points and complications of making this necessary-but complex-transition.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review

"While the book lays down the business case of sustainable and responsible companies succinctly, it also gives key pointers on the way leadership is set to change in the coming years. " —CNBC.com, April 1, 2010

"Hollender’s access combined with Breen’s reporting skills produce unusually detailed and thoughtful profiles." —Inc. Magazine, April 2010

"While outwardly your business is driven by your social mission, what happens inside your company is an expression of that mission as well. That means also focusing your passionate energy inward to create a fair and beneficial work environment for your employees. In his new book, The Responsibility Revolution, Hollender describes this principleas striving to be authentically good, by building the mission into every part of your business."—Inc.com, March 31, 2010

"Most companies understand that pursuing a laudable mission can amount to a land of rich opportunity. But to successfully travel the road to corporate responsibility, an enterprise must navigate around six daunting land mines…"—HuffingtonPost.com, March 15, 2010

"Entertaining and thought-provoking."—JustMeans.com, March 15, 2010

"In his new book, Jeffrey shows companies how to surpass sustainability and makes a clear case that going beyond sustainability is a competitive advantage."—CauseCapitalism.com, March 15, 2010

"Unlike many of its companions on the shelf in the business section, this book is a pleasure to read. Much of the over-used CSR jargon is absent, the authors have jettisoned ‘bloodless buzzwords like ‘corporate responsibility’ and ‘accountability’ in the first steps of their revolution. The writing is vibrant, pointed, and succinct, much like the advice it imparts."—The CSR Digest, March 15, 2010

"Hollender is at his best when evangelizing and encouraging vision. He likes to tell the story of how his company came to be called Seventh Generation, quoting from the founding document of the native American Iroquois confederacy, ‘In our every deliberation, we must consider the impact of our decisions on the next seven generations.’ Thinking like that would truly make for a responsible—and sustainable—business revolution."—Business Ethics, March 18, 2010

"Hollender, chairman of clean household company Seventh Generation, shares his own company's process of redefining its mission and values, and makes an unimpeachable argument for how sustainable business practices protect both the environment and employees."—Publishers Weekly, March 2010

Articles, excerpts, interviews, Q&A, and mentions with the authors also from:
—Harvard Business Review blog, March 31, 2010
—Forbes.com, March 31, 2010
—CNNMoney.com, March 29, 2010
—TheDailyGreen.com, March 29, 2010
—Harvard Business Review, March 2010

"Jeffrey Hollender and Bill Breen give us the inside scoop on how truly responsible companies out-think and out-perform their conventional-minded competitors. Part manual and part manifesto, The Responsibility Revolution delivers a truckload of examples for growing a company that benefits society as well as shareholders. I only wish we had The Responsibility Revolution’s real-world lessons when we launched Ben & Jerry’s."—Ben Cohen, co-founder, Ben & Jerry’s

"Jeffrey Hollender is a true master of the arts in unifying business with ecology. A rarity indeed, he is one who practices what he teaches."—Horst M. Rechelbacher, founder, Intelligent Nutrients

"My hat is off to Jeffrey Hollender and Bill Breen for their daring new book, The Responsibility Revolution. Drawing on their personal experiences in building the highly successful company, Seventh Generation, and on a wealth of other material, they show with force and eloquence what’s required for corporations to transcend the failed promise of ‘corporate social responsibility’ and give real leadership in building a new economy where people and planet flourish. No more hype and platitudes, The Responsibility Revolution is the real item—a Baedeker for businesses that want to be part of a future that works."—James Gustave Speth, author of The Bridges at the Edge of the World: Capitalism, the Environment, and Crossing From Crisis to Sustainability

"The Responsibility Revolution is a welcome, hopeful, and timely road map for truly sustainable 21^st-century commerce in which people and the planet actually count, and profits are the means but not the ends. Cynics beware—their optimistic analysis derives from real evidence that we may in fact be getting commerce right. Their guidance is visionary and their vision gives great guidance. This is a must-read 21^st-century primer for investors, entrepreneurs, consumers, and policy-makers alike."—Gary Hirschberg, president and CE-Yo, Stonyfield Farm, Inc.

"Jeffrey Hollender and Bill Breen have collaborated to produce a remarkably detailed road map for businesses that are searching sincerely for the path to good reputation, high purpose, and deep respect. Read this book for a new clarity about the power of all three qualities, and the path to authentic realization thereof."—Ray C. Anderson, founder and chairman, Interface, Inc.

See all Editorial Reviews

Product Details

• Hardcover: 240 pages
• Publisher: Jossey-Bass; 1 edition (March 15, 2010)
• Language: English
• ISBN-10: 9780470558423
• ISBN-13: 978-0470558423
• ASIN: 0470558423
• Product Dimensions: 6.3 x 0.8 x 9 inches
• Shipping Weight: 12.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars  See all reviews (21 customer reviews)
• Amazon Best Sellers Rank: #694,617 in Books (See Top 100 in Books)

More About the Author

http://www.jeffreyhollender.com

Jeffrey Hollender is co-founder and former CEO of Seventh Generation, which he built into a leading natural product brand known for its authenticity, transparency, and progressive business practices. For more than 25 years, Hollender has been helping millions of Americans make green and ethical product choices, beginning with his bestselling book, How to Make the World a Better Place, a Beginner's Guide. He went on to author five additional books, including What Matters Most and Naturally Clean. Hollender is a board member of Greenpeace US and Verite. He is also co-founder of the American Sustainable Business Council, a coalition committed to changing the rules of business through public policy.

Jeffrey frequently addresses social and environmental responsibility at regional, national and international venues, and is often asked by other companies to consult on sustainability. His blog, Inspired Protagonist, is a closely-followed resource and guide for spotlighting socially responsible business practices and principles on the global stage.

Jeffrey led Seventh Generation from its humble beginnings to its current position as the leading and fastest-growing brand of natural products for the home, and the leading authority on issues related to making a positive difference in the health of the planet and its inhabitants through our everyday choices.

An entrepreneur at heart, his first business ventures were rooted in adult education. He began the not-for-profit organizations Skills Exchange of Toronto, a learning exchange that offered practical and professional development classes, and Network for Learning, New York City, an adult education and audio-publishing company; both were social and financial successes. After his tenure as president of Warner Audio Publishing, New York City, Jeffrey acquired a small mail order catalog of energy conservation products, Renew America, which eventually blossomed into Seventh Generation.

Currently, Jeffrey serves on the Board of Directors of Greenpeace USA, Verite, Environmental Health Fund and in an advisory capacity to Vermont Businesses for Social Responsibility. He is a member and former Director of the Social Venture Network, a group of socially-conscious business executives. Jeffrey co-founded and was a Director of Community Capital Bank, a New York financial institution that invests in affordable housing and community development and is also a former president of Rainforest Foundation USA, an organization created to protect the rainforest and the human rights of its indigenous peoples.

Jeffrey Hollender and his wife, Sheila, have three children: Meika, Alexander, and Chiara. The Hollenders live in Vermont.

Most Helpful Customer Reviews

7 of 7 people found the following review helpful

4.0 out of 5 stars Excellent insights, confused audience selection April 19, 2010

By Sreeram Ramakrishnan VINE™ VOICE

Format:Hardcover|Amazon Vine™ Review (What's this?)

Perhaps the authors assumed that their ambitious (and laudable) goals with respect to environment and capitalism can be articulated in a short book targeting the entire value ecosystem (consumers, business partners, and all other stakeholders). Wrong assumption. Despite the power of the message, the confused targeting does a disservice to it. More often than not, the book reads like a list of things to do at an entrepreneurial level, at times adopts an evangelist tone for a new brand of capitalism and at times an case-study academic tone providing detailed examples. In the end, while the reader is wiser, an individual action plan as a consumer may require significant imagination. But, if you are forming/refining your own entrepreneurial thoughts, this is a must-read. The audience segment likely to benefit the most from this book are those related to corporate strategy and leaders of sustainability initiatives (though the authors have some choice words for the corporate buzzwords around this).

While some of the examples are well documented (Stonyfield, Walmart/Organic Valley), others are not often cited in the context of environmental initiatives (Marsh and Spencer, IBM, Novo Nordisk, etc.). Overall, these case studies in itself are well worth the read. One wishes that an individual (at the consumer level) could have benefited more directly than gaining a broad awareness of the emerging version of capitalism centered on corporate responsibility (primarily, centered on socio-environmental causes). A good read.

4 of 4 people found the following review helpful

5.0 out of 5 stars Makes corporate transparency seem inevitable May 10, 2010

By Chris Middings

Format:Hardcover

Having studied corporate transparency for 20 years, I was nonetheless moved by this book. It makes it seem inevitable that corporations will have to start, and then continue, to share the truth about what they do. Corporations that lie and act irresponsibly simply won't be able to survive in an ever-more-open society. In example after example, the authors bring to light the quiet revolution that has made its participants more successful than they otherwise would be. Highly recommended.

6 of 7 people found the following review helpful

4.0 out of 5 stars Enlightened Capitalism April 11, 2010

By Margaret Picky TOP 500 REVIEWER

Format:Hardcover|Amazon Vine™ Review (What's this?)

The Responsibility Revolution is one of the latest entries in what is becoming a crowded field of business books about what is here termed corporate consciousness--genuine, ethical, innovative, beneficent, and sustainable behavior in all dimensions.

Besides the chipboard cover, what makes this book different? What makes it worth reading? The authors' relevant experience, particularly at Seventh Generation, gives them credibility. The examples and case studies are drawn from many sources, not only from frequently-cited paragons of responsibility like Organic Valley and Patagonia but from companies such as eBay, Linden Lab, and Nike as well. There is an acknowledgment that perfection cannot be achieved but that it is necessary to work towards it anyhow.

The basic premise is that corporations will have to change to become responsible for their effects on different systems--environmental, governmental, social--both broadly and deeply. This is inevitable and will happen either voluntarily or in response to outside forces and it presents an opportunity. It is no longer enough for corporations to stay out of trouble but they must actively seek to fulfill a universally beneficial mission. Co-ops, values, communication, employee relationships, transparency to increase accountability and earn trust: it's all covered.

The table of contents is high-level and the chapter summaries are sparse but facts and figures are well-referenced and the indexing is particularly well done. The end notes are interesting enough that they could have been included at the end of each chapter or as footnotes.

Will this new brand of enlightened capitalism save our planet, feed the hungry, heal the sick, and ensure universal happiness? No, but compare it to enlightened absolutism and realize that under capitalism, it's likely the best we can do.