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The RevPAR Formula: OCC + ADR = RevPAR Paperback – April 26, 2011

13 customer reviews

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Product Details

  • Paperback: 60 pages
  • Publisher: Outskirts Press (April 26, 2011)
  • Language: English
  • ISBN-10: 1432770519
  • ISBN-13: 978-1432770518
  • Product Dimensions: 5 x 0.1 x 8 inches
  • Shipping Weight: 2.4 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #2,526,781 in Books (See Top 100 in Books)

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2 of 2 people found the following review helpful By Amazon Customer on July 27, 2011
Format: Paperback
This little book is a must read for employees of all job descriptions in not only the hospitality industry but anyone who
deals with the public and all of its challenges. My sister and I have a wine touring business and we deal with the
public all of the time. This common sense (something that should be called 'uncommon sense' since it is so hard to come
by) approach expresses a basic premise of respect for both the customer and fellow employees and the importance of
communication for all involved. A great read!
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2 of 2 people found the following review helpful By Marty Greene on August 19, 2011
Format: Paperback
This book is a great and easy read for anyone and should be placed in the hand of every new manager and every incoming college freshman studying Hospitality Management. A great look into the world of management and how to handle precarious situations.

All in all I give this book an A++, and that's from a person that has been in this industry for more than 15 years now. Watch out Covey and Blanchard, here comes Hiller and Woods.
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2 of 2 people found the following review helpful By Cecelia Jernegan on June 21, 2011
Format: Paperback
The RevPAR formula is a fabulous easy read. The book is entertaining and educational all at the same time. I have been in the hotel business over 25 years and this book really is educational. This book should be recommended to anyone who wants to know or understand about occupancy and average daily rate. Great job and thanks for publishing! Listen up Marriott, Hilton, Choice Hotels and Holiday Inn.
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2 of 2 people found the following review helpful By Crystal S. on September 26, 2011
Format: Paperback Verified Purchase
I worked as a front desk clerk at a hotel and I have to admit, The RevPAR Formula pretty much sums up some of the most challenging circumstances hospitality professionals encounter! This great guide should be given to all new hotel employees during orientation right along with their employee handbook.
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1 of 1 people found the following review helpful By Emily Barnes on December 16, 2013
Format: Paperback Verified Purchase
The RevPAR Formula is the greatest, must have handbook for managers in the hospitality industry. Authors, Jokima Hiller and Jill Woods, provide quick and direct guides on how-to solve problems associated with the common afflictions of management including,
* Attendance;
* Uniforms;
* Guest complaints;
* Employee feuds; and
* Engagement.
For the manager, tips on managing
* Time;
* Burnout;
* Sales slumps;
* Staff turnover and much more!

In a direct and no-fluff approach, you will learn the essentials from how-to get your employees to wear their uniform to how-to sooth the common burnout associated with service management.

Perfect for the fast pace service industry, The RevPAR Formula is a quick 30minute read that delivers a powerful message of service quality and critical information on how-to manage and coach your team.
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1 of 1 people found the following review helpful By Bill on April 3, 2012
Format: Paperback
This book is a must read for all hospitality professionals. It not only gives real life examples of the hotel business but both Jokima and Jill give great insight on how to handle the situations. As leaders in the hospitality industry both Jokima and Jill have taken their knowledge acquired and put it in a very simple and easy to follow format which allows both experienced managers as well as someone new to the profession to learn an implement their ideas to make their hotel more successful. I truly wish I had this book in my hands when I started out. Great job!!!!!!
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1 of 1 people found the following review helpful By Tyler M Erlandsen on February 22, 2012
Format: Paperback
Been there - experienced it - wish I had known all of this before going into the hospitality industry!!! It would have saved me MANY headaches. This is a must read for anyone in, going into or thinking about entering the hospitality industry! Read it over and over again to help you get the best out of your staff. Jokima is one of the best in the industry and she and Jill are so RIGHT ON to what it takes to make a difference. BUY THIS BOOK TODAY - what are you waiting for?
Kathy Erlandsen
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