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The SPEED of Trust: The One Thing that Changes Everything [Kindle Edition]

Stephen M.R. Covey
4.4 out of 5 stars  See all reviews (349 customer reviews)

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Book Description

From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high–performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

Editorial Reviews

From Publishers Weekly

Trust is so integral to our relationships that we often take it for granted, yet in an era marked by business scandals and a desire for accountability this book by leadership expert Covey is a welcome guide to nurturing trust in our professional and personal lives. Drawing on anecdotes and business cases from his years as CEO of the Covey Leadership Center (which was worth $160 million when he orchestrated its 1997 merger with Franklin Quest to form Franklin Covey), the author effectively reminds us that there's plenty of room for improvement on this virtue. Following a touching foreword by father Stephen R. Covey (author of The 7 Habits of Highly Effective People and related books), the junior Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. Covey's down-to-earth approach and disarming personal stories go a long way to establish rapport with his reader, though the book's length and occasional lack of focus sometimes obscure its good advice. (Oct.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.


"I am happier when I am trusted, and I bet you are too. Covey has done a masterful job teaching that trust is conditioned on our behavior and that we can consciously shift our behavior to deserve trust. This one realization can change your life. This is the best book by a Covey since 7 Habits."

-- Richard Carlson, Ph.D., author of Don't Sweat the Small Stuff and Don't Get Scrooged

Product Details

  • File Size: 2498 KB
  • Print Length: 384 pages
  • Page Numbers Source ISBN: 1416549005
  • Publisher: Free Press; Reprint edition (October 17, 2006)
  • Sold by: Simon and Schuster Digital Sales Inc
  • Language: English
  • Text-to-Speech: Not enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #14,197 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

Most Helpful Customer Reviews
152 of 158 people found the following review helpful
Trust can make things easier, and distrust can definitely make things much harder. You already know that. But do you know how to check out where you need to change in order to create more beneficial trust? The Speed of Trust can help those who need a template for such self-examination.

Mr. Stephen M. R. Covey is the son of Dr. Stephen R. Covey of 7 Habits of Highly Effective People fame. If you've read that famous book, you may remember young Stephen referred to by his father as the seven-year-old son who was asked to keep the yard "clean and green" and did neither at first. Dr. Covey writes the foreword for this book and refers to that example. Ms. Rebecca Merrill helped with the writing of Dr. Stephen R. Covey's book First Things First which was coauthored by Roger Merrill.

Trust is expressed by a paradigm that includes five waves of trust (self trust based on the principle of credibility, relationship trust based on the principle of proper behavior, organizational trust based on the principle of alignment, market trust based on the principle of reputation, and societal trust based on the principle of contribution). Most of the book is taken up with examining those five waves and their underlying principles. The core of the book comes, however, in the 13 behaviors that establish trust (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). Each section of the book comes with ways to check on your performance and to create plans for improvement.

This book is by far the best development of the subject of creating and restoring trust that I have read. That makes the book an essential reference.
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215 of 228 people found the following review helpful
3.0 out of 5 stars Good, True Insights but a lot of Padding December 29, 2007
First off this book has an important and true message about just how vital trust really is to getting anything done. The lack of trust in modern society, and its continuing decline is a major issue not just in business, but socially, politically and in the family. Thus this is a timely book and the 3 star rating is not meant to indicate that it is really wrong or poorly written in any manner.

The reason for the only 3 star rating is that there is a whole lot of padding. The author does a very insightful job of investigating the components of trust, and exploring and explaining the dynamics of how trust can be built (and destroyed) in families, in teams, and in institutions. These explanations make it worth buying the book and at least reading it's . . . table of contents. The only problem is that the book is easily twice as long as it needs to be. I really think there's nothing wrong with a short book, but the author and/or publishers must have been afraid that the sixty page or so treatise these could have been wouldn't have been taken seriously.

A good book you should read and implement, or perhaps read the first few pages of each chapter and skim at will when it starts to sound like it's just filling space on the page.
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95 of 103 people found the following review helpful
4.0 out of 5 stars The importance of trust! January 23, 2008
Format:Hardcover|Verified Purchase
There is one thing that is common to every individual, organization, nation, and civilization throughout the world--one thing which, if removed, will destroy the most powerful government, the most successful business, the most thriving economy, the most influential leadership, the greatest friendship, and the deepest love. On the other hand, if developed and leveraged, that one thing has the potential to create unparalleled success and prosperity in every dimension of life. According to the author, that one thing is trust.

The author says that "The Five Waves of Trust" define the way we establish trust and make it actionable. Understanding these waves will enable you to speak and behave in ways that establish trust, allowing you to become a leader who gets results by inspiring trust in others.

First Wave: Self Trust. The key principle underlying this wave is credibility.
Second Wave: Relationship Trust. The key principle underlying this wave is consistent behavior.
Third Wave: Organizational Trust. The key principle underlying this wave, alignment, helps leaders create organizational trust.
Fourth Wave: Market Trust. The underlying principle behind this wave is reputation.
Fifth Wave: Societal Trust. The principle underlying this wave is contribution.

Here is a list of useful concepts I liked in the book:

Trust is the "hidden variable" in the formula for organizational success. The traditional business formula is: (Strategy x Execution = Results). But there is a hidden variable: (Strategy x Execution) x Trust = Results.

Trust always affects two outcomes: speed and cost. When trust goes down, speed goes down and cost goes up.
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25 of 29 people found the following review helpful
3.0 out of 5 stars Opportunities missed December 3, 2008
SPEED OF TRUST - I really wanted to like this book more, but ultimately couldn't. COVEY talks about business and personal life as if the principles of trust are interchangeable between the two, and to my liking doesn't pull it off. He makes no mention of the role feelings and intuition play, personally a substantial part in how much trust I place in relationships with people in my private life, and sometimes in business too. While COVEY talks about concepts like judgement, evidence, fact based measurement, results orientated - I'd hate to run my home based around key performance indicators and the profit margin!

Bounded rationality is a recognised phenomenon in business, many decisions, deals and trading is completed successfully using intuition as well, which is often required to complement the amount of information being presented before the opportunity passes. In many non-Western cultures, deals and enduring relationships are made on quite a different normative base than that used in the West. Many of the informal rules in those environments are much more subtle, symbolic, and invisible.

Another opportunity missed by COVEY is the application of Prisoner Dilemma game theory. The Prisoner Dilemma game, where two prisoners choose to either compete or cooperate to minimise negative utility is a well known and widely used concept that powerfully illustrates the divergent consequences of trust/distrust, betrayal, and potential for unconscious relationship punishment. Perception of threats to our survival needs, fear based & predator/prey behaviour play a major role in forming or destroying mutually beneficial relationships. Why COVEY did not refer to this, one can only speculate.
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Most Recent Customer Reviews
5.0 out of 5 stars True, true, true
I couldn't agree more with Stephen, TRUST IS THE KEY ELEMENT TO EVERY RELATION, personal or professional. A must for CEO's and Entrepreneurs. Read more
Published 7 days ago by Luis Ernesto Tamayo
5.0 out of 5 stars My Favorite!
One of the best books I've ever read.
Published 9 days ago by Amy Bradish
5.0 out of 5 stars Outstanding book!!
Outstanding business book that overflows into life. I picked it up because of a presentation I was working on and really liked it. I would highly recommend this book for anyone.
Published 11 days ago by JLT
5.0 out of 5 stars Fantastic treatise on Trust and why you should care
Like his fathers work, Steven M. R. Covey displays deep thinking in his subject matter. His assertions are based in research, data, personal and professional experience. Read more
Published 12 days ago by J. Draschil
5.0 out of 5 stars I really enjoyed reading this book
I really enjoyed reading this book. Covey writes practical stories that set an example of what trust is and is not. Read more
Published 14 days ago by Rhonda M. Butler
4.0 out of 5 stars Very insightful and can be applied to large firms as ...
Very insightful and can be applied to large firms as well as small offices. I wish more people and companies applied these principals to their work and social interactions
Published 16 days ago by Thomas Tavella
5.0 out of 5 stars Excellent book with so many great lessons
Covey does an excellent job of providing great examples that keep the book from becoming monotonous. He also provides great lessons for both professional and personal life. Read more
Published 20 days ago by penderh
3.0 out of 5 stars Decent, but there's better
This was a good book. It makes you see some distrust within yourself, others, organizations, etc. but doesn't do much in terms of actionable material, or explaining trust itself. Read more
Published 25 days ago by E. Fisher
5.0 out of 5 stars incredible and practical
Covey has the same genius in him his father had. This book on trust is a practical, exciting, and thoughtful book. Read more
Published 1 month ago by James K. Mcneely II
5.0 out of 5 stars Five Stars
Great book! Had to read it for a class and I have to say it was interesting.
Published 1 month ago by Andrea Glass
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Release Date
Oct. 17th
Oct 2, 2006 by DPK |  See all 2 posts
Clever Coveys & The Speed of Trust
Interesting, I looked at the book and immediately saw the very first line indicated that the forward was written by Stephen R Covey and it put me on notice that something was different. So I looked at the authors name and saw that it had an extra initial in the middle. I did a Google search for... Read More
Feb 11, 2008 by D. Ramey |  See all 5 posts
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