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The Art and Science of Dealing with Difficult People Hardcover – November 1, 2011


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Product Details

  • Hardcover: 128 pages
  • Publisher: Skyhorse Publishing; 1 edition (November 1, 2011)
  • Language: English
  • ISBN-10: 1616083638
  • ISBN-13: 978-1616083632
  • Product Dimensions: 7.6 x 5 x 0.6 inches
  • Shipping Weight: 2.2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #1,104,010 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

David Brown is a member of the Chartered Institute of Personnel and Development in Europe. He received his diploma in Neuro Linguistic Programming from the University of Aston and has been a consultant specializing in business performance improvement for the last twenty years. He is the author of The Art and Science of Dealing with Difficult People. He lives in England.

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Most Helpful Customer Reviews

Format: Hardcover
If you are looking for a textbook manual on how to deal with difficult people than this is not the book to choose but if you are too busy to read a large manual and would like some concise ideas that are arranged in easy to use formats then this is an excellent book to use. I was impressed with the various tools that are listed in the book, especially being able to look at each member of the team as a specific set role as a means of better understanding some of the difficult people that one is bound to encounter.
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1 of 2 people found the following review helpful By Amazon Customer on March 1, 2012
Format: Hardcover
What to say about this thin volume (123 pages) of pop psych advice? Well, it probably would have been approved as a doctoral thesis (which is not a compliment). He talks about bi-directional communication , Emotional Intelligence, Personality Styles, and Team Environments. Which, in the end, has the feel of not just "can't we all get along?", but also here's an outline (complete with section and subsection numbers, bulleted points, and case studies) of how to do it. Like some kind of recipe book or do-it-your-self assembly guide.

This book is too "on the nose". The smugness of "knowing" corporate culture and providing a "one size fits all" solution. All possible situations, he seems to think, are covered in this little gem of a book.

This is nothing but B. F. Skinner's behaviorism used as a template to explain corporate human interaction. Psychological experts, especially those involved in Social Psychology, have said "cobblers" to this for at least a decade. Some how the author acknowledges personal diversity, but then tells the reader that they are predictable if you understand the inner mechanism of personal motivation.

It makes people comfortable to think they understand others, but if that were true, then no leader would ever have to worry about individualism again.
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