The Secrets of Successful Communication
brings civility back into a world that depends so much on e-mails, texts, and tweets. --Peter Hubbard, CEO, Pacific Title Archives
This elegant message is just right for school and work. I want to have copies of the book for my clients. The book gets right to the point, and the examples are great. The best part is the Takeaways. --William H. Crookston, Professor Emeritus of Clinical Entrepreneurship, USC Marshall School of Business
Easy to read and filled with great examples, this book presents a thoughtful yet entertaining view of human communication . . .I believe everybody can take something from this book that will assist them to communicate better. --Larry Applebaum, Member, Board of Education, Burbank Unified School District
About the Author
Businessman, entrepreneur, and community leader Kevin T. McCarney has had millions of encounters with people of all kinds since he opened his first Poquito Más restaurant in 1984. From the beginning, he has worked to create a business that would inspire loyalty from both his customers and his employees. He understands that a business thrives with every great encounter and suffers with every poor one. And he believes that the same is true of every part of life. That first small restaurant has grown into a $15 million-a-year business with twelve locations in the Los Angeles area, including one on the lot of Warner Bros Studios, serving over 4,000 customers every day. Kevin has been a guest speaker at the USC Marshall School of Business, the UCLA Anderson School of Business, and Woodbury University.