The Servant Leader: How to Build a Creative Team, Develop Great Morale, and Improve Bottom-Line Performance [Paperback]

James A. Autry (Author)

Book Description

Release date: November 30, 2004

A Practical Guide to Using the Principles of Servant Leadership

Leadership is a calling. And servant leadership—the idea that managing with respect, honesty, love, and spirituality empowers employees—helps individuals answer that calling. Bestselling author and former Fortune 500 executive James A. Autry reveals the servant leader’s tools, a set of skills and ideals that will transform the way business is done. It helps leaders nurture the needs and goals of those who look to them for leadership. The result is a more productive, successful, and happier organization, and a more meaningful life for the leader. Autry reveals how to remain true to the servant leadership model when handling day-to-day and long-term management situations, including how to:

•Provide guidance during conflict and crisis

•Assure your continued growth and progress as a leader

•Train managers in the principles of servant leadership

•Transform a company with morale problems into a great place to work

Practiced by one-third of the companies on Fortune’s “100 Best Companies to Work For” list, servant leadership is a thriving philosophy. Ultimately, Autry explores how it can be a valuable, refreshing, and rewarding approach to leading others in business life.

“When I first read Jim’s work, I was thrilled. Finally, someone had clearly and con-cisely articulated these principles in a way that people can quickly adopt into their lives.”—from the foreword by Howard Behar, retired president, Starbucks

“This is an awesome book. James Autry’s gift is that he brings lofty ideals down to earth with general illustrations that make them easy to understand and apply. I highly recommend it!”—Jack Canfield, coauthor, Chicken Soup for the Soul

“The Servant Leader describes the kind of leadership upon which Starbucks Coffee Company has been built and is a concept that is closely aligned with our mission and guiding principles.” —Howard Schultz, chairman, Starbucks

Editorial Reviews

Review

"This is an awesome book. James Autry's gift is that he brings lofty ideals down to earth with general illustrations that make them easy to understand and apply. I highly recommend it!" —Jack Canfield, coauthor, Chicken Soup for the Soul at Work.

"The Servant Leader illuminates a clear path to personal, spiritual, and material actualization, which, in return, creates an infinite circle of prosperity." —Tom Gould, retired chairman and CEO, Younkers, Inc.

"Quite simply, this is an extraordinary book. It is a classic already and the first truly great leadership book of the new century." —John Noble, director, Greenleaf Center, UK

"The Servant Leader is really the best field guide I've seen for helping managers transform themselves into true leaders." —Doug Greene, CEO, New Hope Group

"Servant leadership is a bold step toward a necessary redefinition of business as an arena of caring and not a mere instrument for producing profit." —Sam Keen, author, Hymns to an Unknown God and Fire in the Belly

From the Inside Flap

Servant leadership is leadership the right way—a better way of being a manager and part of organizational life. Servant leadership will produce fulfilling emotional, psychological, and spiritual rewards for everyone involved. It will enhance productivity, encourage creativity, and benefit the bottom line.
In The Servant Leader, top-selling author, former Fortune 500 executive, and business consultant James A. Autry shows you how to remain true to the servant leadership model when handling day-to-day and long-term management situations. You'll learn how to manage with respect and honesty and how to empower employees to achieve new levels of satisfaction. Plus, you'll learn why servant leadership can be the guiding light to becoming the kind of leader and person you want to be. You'll discover how to:
·Maintain your spiritual focus while dealing with such challenging issues as firing, harassment, substance abuse, and performance problems
·Provide guidance during conflict and crisis
·Assure your continued growth and progress as a leader
·Train managers in the principles of servant leadership
·Transform a company with morale problems into a great place to work
·And more
Real leadership begins on the inside with your own commitment to inspire the best in others. But it's one thing to make the commitment; it's quite another to develop the skills to make that happen. If you are an executive, a manager, or someone who aspires to be in a leadership role, you will find the servant leadership philosophy to be a valuable, refreshing, and rewarding approach to leading others and to business life.
"This is an awesome book. James Autry's gift is that he brings lofty ideals down to earth with general illustrations that make them easy to understand and apply. I highly recommend it!"
—Jack Canfield, coauthor, Chicken Soup for the Soul at Work
"The Servant Leader illuminates a clear path to personal, spiritual, and material actualization, which, in return, creates an infinite circle of prosperity."
—Tom Gould, retired chairman and CEO, Younkers, Inc.
"Quite simply, this is an extraordinary book. It is a classic already and the first truly great leadership book of the new century."
—John Noble, director, Greenleaf Center, UK
"The Servant Leader is really the best field guide I've seen for helping managers transform themselves into true leaders."
—Doug Greene, CEO, New Hope Group
"Servant leadership is key to surviving and thriving in the twenty-first century. Let both Jim Autry and his book, The servant Leader, be your guide."
—Ken Blanchard, coauthor, The One Minute Manager

See all Editorial Reviews

Product Details

• Paperback: 288 pages
• Publisher: Crown Business; Reprint edition (November 30, 2004)
• Language: English
• ISBN-10: 1400054737
• ISBN-13: 978-1400054732
• Product Dimensions: 5.2 x 0.7 x 8 inches
• Shipping Weight: 8 ounces (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (19 customer reviews)
• Amazon Best Sellers Rank: #30,468 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

48 of 49 people found the following review helpful

5.0 out of 5 stars Servant Leadership "Must-Read" August 21, 2006

By Richard W. Cummins

Format:Paperback|Amazon Verified Purchase

James Autry's (2001) book is essential reading for the servant-leader and servant-led who are looking for practical tools to change organizational culture. The book was arranged in four major sections: "A Foundation of Character and Vision" (pp. 1-36); Servant as Manager: The Everyday Nuts and Bolts" (pp. 37-98); The Harsh Realities of Organizational Life" (pp. 99-154); and "Finding the Balance" (pp. 155-240).

His main contribution to servant-leadership is threefold: (a) he rightly points out the famous proverb about managers doing things right and leaders doing the right things is not a prescription that recommends leaders to think only of the forest and not the trees; "instead, it is meant to define what a manager must move beyond (focusing on how to do) in order to become a leader (focusing on what to do and how to be" (pp. 37-38); (b) as an organizational leader with deep experience, he does not shy away from discussing the harder aspects of organizational life--he is an effective counterweight for some of the Pollyannaish literature; and (c) as an experienced organizational leader, he provides some management and leadership technologies and understandings that the theorist alone cannot.

"Because this concept of serving others is an essential part of what I believe about leadership, let me offer you a list of six things I believe about leadership:

1. Leadership is not about controlling people; it's about caring for people and being a useful resource for people.

2. Leadership is not about being boss; it's about being present for people and building a community at work.

3. Leadership is not about holding on to territory; it's about letting go of your ego, bringing your spirit to work, being your best and most authentic self.

4. Leadership is less concerned with pep talks and more concerned with creating a place in which people can do good work, can find meaning in their work, and can bring their spirits to work.

5. Leadership, like life, is largely a matter of paying attention.

6. Leadership requires love." (pp. 20-21).

22 of 22 people found the following review helpful

5.0 out of 5 stars Vital for Future Leaders January 22, 2002

By Roger E. Herman

Format:Hardcover

I've just spend a thought-provoking afternoon with Jim Autry. No, I've never met the man. But, I feel like we've had a personal conversation and I can call him friend. That's the way this book reads. Now I'm motivated to read his previous books: "Love and Profit," "Life and Work," and others.

As a consulting futurist, I advise my client organization's leadership teams how to prepare for their future. The emphasis of my work is workforce and workplace issues. Looking at the design and performance of the corporation of the future, I'm confident that we'll see a significantly different style of leadership than we see in today's organizations. I teach-and-preach this shift in my consultations, seminars, and speeches to management groups. The emerging style is much more employee centered, less authoritarian. Some have called this emerging model "servant leadership," so I was eager to read Autry's book to learn about his perspective.

Though a consultant and speaker himself, Autry's "been there, done that." He's practiced the principles he espouses in a number of settings, including in his former role as president of the Meredith Corporation's publishing group. This experience enables him to present real-life examples from his personal leadership career, moving this book from an academic treatise to almost a personal story of "here's how I did it . . . and got great results." Readers of this book will enjoy a feeling of sitting in a comfortable setting having a conversation with this thought leader.

The book is organized into four parts. The first part, A Foundation of Character and Vision, presents two baseline chapters: Characteristics of the Leader as a Servant, and Understanding the Three Aspects of Vision. This portion of the book alone produced sufficient value for me that I knew I wanted to give this volume high marks. Managers and leaders may find themselves looking more introspectively at their own styles, values, and expectations as they read these pages. Sure started me thinking.

Part Two of the book gets into some nitty-gritty. Application of the servant leader approach. How to build a community of people who enjoy working productively together to achieve shared desired results. Listen to the chapter titles: Finding the Right People. Training the Servant Leader. Tools of the Trade. Coping with the High-Tech Workplace.
There were a couple of places in this portion of the book where my mind began to wander, but I was quickly drawn back to the text as I gained insight into how the principles of servant leadership work hand-in-hand with the more mundane aspects of management like job descriptions and performance appraisals. I turned down a lot of page corners.

The book's third section is entitled The Harsh Realities of Organizational Life. In three chapters, Organizational Issues, Personal Issues, and Legal Issues, Autry tackles everything from Firing People to Sexual Harassment. In the fourth part of the book, Autry gets into what he calls Finding the Balance. Hard work doesn't mean nose to the grindstone 18 hours a day. A servant leader builds loyalty (Servant Leadership and the Crisis of Loyalty), and helps resolve counterproductive problems in the workplace (Conflict). The other two chapters in this section address The Responsibilities of Family and Community Life and Leadership When Things Go Wrong and Times Are Bad. Good stuff for today's world!

The book closes with an interesting approach to an epilogue, Script for a Future Slide Show. In 24 snapshots of workplace situations in 2015, Autry gives us his glimpse of what life will be in the future with servant leadership. I doubt that we'll have to wait until 2015, agree that we'll see what he forecasts. I believe we'll see this leadership design in successful companies long before then, and it's application will engender positive differences in workforce stability, productivity, profitability, and the happiness of both leaders and led.

The book includes a workable index, but I would have liked to see a more comprehensive table of contents. With that aid, readers coming into this book would have a greater sense of the value they will receive. I'd encourage you to read this book, with a mind that is not only open from curiosity, but one that is open to make some changes in the way you lead.
Special note to aspiring future leaders: don't miss this one! And do some more reading on the topic as more books come out on servant leadership in the years ahead.

5 of 5 people found the following review helpful

5.0 out of 5 stars Practical Idealism January 5, 2002

By Don Blohowiak

Format:Hardcover|Amazon Verified Purchase

Is so-called "servant leadership" solely for softy saps? Is it a hopelessly romantic notion for the "why can't we all just love one another" crowd?

Or is servant leadership an implementable approach to managing people that even a grizzled task-master might find appealing for its effectiveness?

Such questions are explored realistically in this gentle, approachable book filled with beautiful and grounded thinking.

Author Autry, a retired magazine publishing executive, takes the idyllic concept of servant leadership and makes it even more attractive by anchoring it in reality.

As a former manager, Autry had to turn a profit, fire clunkers, and wrestle with turbulent economic conditions. He comes across as fully aware of the pressures bearing down on real managers --- and appreciative of the truth that a mere touchy-feely approach won't cut it.

Even more importantly, he makes the ideal seem doable for those willing to do the, admittedly hard, work of overcoming selfish impulses that are antithetical to serving others.

While a poet and imaginative optimist, Mr. Autry is no wide-eyed utopian fantasizer. Just as instructive as his attractive descriptions of serving-while-leading are his candid accounts of business people he knows who simply don't --- or won't --- get it. Anyone who rubs shoulders with workaday managers must conclude that at least a few are but self-centered neandrathals.

Autry reframes the-boss-as-servant to mean functioning as a *resource* to your colleagues, not as a slave to them. And he provides many examples of how to take that general orientation and make it actionable.

The Servant Leader is a book you can breeze right through, but should instead savor. It is a hopeful yet grounded work that serves as a practical and useful guide to those ready to receive its inspiring teachings. If you think you qualify, order, read and heed this wonderful book immediately.