Most helpful critical review
41 of 45 people found the following review helpful
DO NOT BUY. If it breaks you are probably stuck with it.
on June 16, 2011
After seeing how many positive stars this got, I ordered it. After just six or so uses, it broke. The plastic tab that keep it together broke at the joint for no reason. Since it had been two months, I contacted the Sharper Image about getting it fixed or replaced. I received a form email back from them. It said:
Please contact the store where you made your purchase. We are only able to service orders placed on our website [...]. Sharper Image Online is not the "headquarters" and is not responsible for items sold at retail stores.
That's right. The Sharper Image is not responsible for fixing or replacing their own products. Why? Because Sharper Image is not a company any more. It is just a name that many different manufacturers buy to sell their crappy Chinese-made goods under! If you want to get something fixed you must first find out who manufactured it (where can you find this out? Nowhere apparently.) Then send it back to China. That's if you can arrange it. Basically, you buy it and you are stuck with it. And it's complete garbage to boot.
Amazon was incredible as usual and refunded my money. They told me just to toss the blender in the garbage and they did not want it back. If I were you though, I would not count on Amazon to do this, as they don't have to after 30 days.
In short, buy the Cuisinart. This is crap and The Sharper Image is a scam.