We bought this for my mom for Christmas. When you first put your feet on it, its almost uncomfortable, but as you relax, it definitely starts to massage your aching feet. I only give it 4 stars because there is no way to remove the fabric to clean, so I suggest using only after getting out of the shower, or wearing clean socks. The other part that I didn't care for is that if the machine runs over 20 minutes it can wear out the motor. The machine does shut off automatically after operating for 20 mins so that does help. But if you have several people that need a massage, you need to let the machine cool before the next person gets relief.
All in all, I would definitely recommend this product, just be aware of its limitations and enjoy the massage.