Rent
$27.76
  • List Price: $93.00
  • Save: $65.24 (70%)
Rented from RentU
To Rent, select Shipping State from options above
Due Date: May 29, 2015
FREE return shipping at the end of the semester. Access codes and supplements are not guaranteed with rentals.
Sell yours for a Gift Card
We'll buy it for $12.75
Learn More
Trade in now
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

The Six Sigma Handbook, Third Edition Hardcover – Unabridged, September 21, 2009

ISBN-13: 978-0071623384 ISBN-10: 0071623388 Edition: 3rd

Rent
Price: $27.76
14 New from $60.00 41 Used from $26.89
Amazon Price New from Used from
Hardcover, Unabridged, September 21, 2009
$60.00 $26.89

There is a newer edition of this item:

Free Two-Day Shipping for College Students with Amazon Student Free%20Two-Day%20Shipping%20for%20College%20Students%20with%20Amazon%20Student

NO_CONTENT_IN_FEATURE

Holiday Deals in Books
Holiday Deals in Books
Find deals for every reader in the Holiday Deals in Books store, featuring savings of up to 50% on cookbooks, children's books, literature & fiction, and more.

Product Details

  • Hardcover: 560 pages
  • Publisher: McGraw-Hill Professional; 3 edition (September 21, 2009)
  • Language: English
  • ISBN-10: 0071623388
  • ISBN-13: 978-0071623384
  • Product Dimensions: 8 x 1.5 x 9.5 inches
  • Shipping Weight: 2.4 pounds
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (63 customer reviews)
  • Amazon Best Sellers Rank: #166,478 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Thomas Pyzdek is a Six Sigma consultant with over 40 years of experience in the field. His clients include Ford, McDonald’s, Intuit, Boeing, Seagate, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality (ASQ) Edwards Medal for outstanding contributions to the practice of quality management and the E.L. Grant Medal for outstanding leadership in the development and presentation of meritorious educational programs in quality. He has also recently received a Lean Six Sigma Leadership award from the American Quality Institute.

Paul Keller is Vice President of and senior consultant with Quality America, a Six Sigma Training company. Nearly 3,000 students to date have used his Six Sigma training program to achieve Six Sigma Green Belt and Black Belt certifications. Mr. Keller is the author of Six Sigma Demystified.


More About the Author

Thomas Pyzdek is a Six Sigma consultant with 30 years of experience in the field. His clients include Ford, McDonald's, Intuit, Avon Products, and many other companies. Mr. Pyzdek is a recipient of the American Society for Quality (ASQ) Edwards Medal for outstanding contributions to the practice of quality management.Paul Keller is vice president of and senior consultant with Quality America, a Six Sigma Training company. Nearly 3,000 students to date have used his Six Sigma training program to achieve Six Sigma Green Belt and Black Belt certifications. Mr. Keller is the author of Six Sigma Demystified.

Customer Reviews

The book is very useful and easy to read.
Khien Hoang
The book may be a little intimidating to someone with no knowledge of the subject, but one can easily follow the procedures outlined.
James K. Taylor
I purchased this book to supplement a Six Sigma training course I was enrolled in.
Ess Mays

Most Helpful Customer Reviews

59 of 65 people found the following review helpful By David Elliott on February 1, 2010
Format: Hardcover Verified Purchase
The book contains a lot of information, but it's very difficult to learn from it. I already knew the basics of 6 Sigma, so I was able to understand what the author was talking about. If I didn't already know the concept, it would have been like reading greek. The book never gives a simple overview of what 6 Sigma means. He explains the details of each piece of the jigsaw puzzle, but doesn't tell you what the puzzle will look like in the end. The book begins not with an explanation of what 6 sigma is, but with the benefits of it. He provides equations on limits of r, u, np, sigma, averages charts, and others, early on, but doesn't explain what those charts are until chapter 8. I kept reading and re-reading, thinking that I missed something. Another example: He uses the term "subgroup" in equations, examples, and descriptions of situations. The term "subgroup" is not defined until page 235. Sure, I tried to look it up in the glossary -- it isn't there. I tried the index, as well. It's not there either. Believe me, if you need to read a book in order to learn and understand 6 Sigma, look elsewhere. I admit, I didn't read the entire book. That's because I didn't learn anything in the first 250 pages.
5 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
40 of 46 people found the following review helpful By R. D. Hill on January 21, 2010
Format: Hardcover Verified Purchase
I took a very in-depth online Six Sigma certification class. This book was the required textbook for the course. It does thoroughly cover all aspects of Six Sigma, but BE WARNED!! It is dry reading FILLED with acronyms that I don't think even certified black-belts could remember all of. I was glad to see another reviewer comment on the writing style. I also found it poorly written. The author reminds me of a boss I once had- it's the classic "I'll just keep talking over everyone's head, until they see my superior intellect or I convince them of their own stupidity." I consider myself to be well educated, and one who picks up almost any project easily. I found myself scratching my head and asking, "SERIOUSLY? Is this guy for real??" While it probably is the definitive Six Sigma textbook, be prepared for the math, algebra, an alphabet soup of acronyms and more corporate "buzz word" speak than you can shake a stick at!
1 Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
25 of 28 people found the following review helpful By Stephen Salaka on December 24, 2010
Format: Hardcover Verified Purchase
Thomas Pyzdek has been doing 6 sigma and 6 sigma training for many years. The reference manual is an indispensable tool for any SSGB/SSBB. It is extremely comprehensive and thorough and goes over each stage in the DMAIC road map, along with the tools, in a very high level of detail. If you are not enrolled in a SS training course or if you are new to SS, this is not a book you want to be using as a self teaching book - however, for everyone else (those who are SS certified or are going through certification), this handbook is a treasure trove of tools, tips, and techniques for everything six sigma related.

Remember, this book is not designed as a self-study guide (you could use it, but because it jumps into a lot of the more high level material, it would be confusing to many new to SS). This book is designed as a road map and a reference guide for those already familiar with the SS process and methodology and want to gain a better understanding of each of the DMAIC/DMADV process steps, as well as a very thorough overview and in depth discussion of each of the statistical tools. The biggest improvement of this book over the second edition was a more in-depth review of software tools as well as an expanded appendix reviewing statistical charts.
2 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
10 of 12 people found the following review helpful By Tom K. on June 14, 2010
Format: Hardcover Verified Purchase
The first one-third of the book provides an excellent management overview of the philosophy, content and application of Six Sigma, including its relation to prior quality programs. The authors are up-to-date and highly experienced. They provide best practices advice on the gray areas of applications.

The second section, chapters 5-7, briefly skims the surface of project management and process mapping.

The bulk of the book is devoted to a high level review of all of the statistical tools a six sigma blackbelt might ever use, including Excel/Minitab tools, and practical applications advice.

This is not a course to learn six sigma, but a reference book for those who are trying to refresh their skills, prepare for an exam or quickly find a tool.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 6 people found the following review helpful By Manufacturing Whiz on August 1, 2010
Format: Hardcover Verified Purchase
Although comprehensive in scope, this book fails at the details level. The author waxes eloquently on more or less obvious points, and assumes you know obscure detalis. I did learn quite a bit from this book, but I look at this as being in spite of the writing rather than because of it. Some topics (i.e.: Control Charts) were handled very well. Others (i.e.: Statistical Inference, DOE) left a lot to be desired. This can be a difficult subject to write about, but I felt the "Lean Six Sigma Pocket Toolbox" did a better job.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
2 of 2 people found the following review helpful By MR on December 23, 2013
Format: Hardcover Verified Purchase
I'll admit that I haven't finished the book and that I'm not six sigma certified at this time. I'm still reading the book, and most of it seems predictable (I assume that this is in regard to six sigma, not the author), but the audience for this book would seem to be the c-suite exec or a board member of a relatively large company.

However, the point that I intend to address in this review is the editing. Its terrible. There are typos everywhere. About every other page, I find another typo. There are far more than 3.4 errors per million. The editing is more on the level of 1 sigma. Maybe this is the author's fault. Maybe its the editor's fault. Whoever managed the production of this book through the first three editions failed in their job. Its almost funny how bad the editing is. McGrawHill did not do a good job here.

Other than the typos, the book seems fine.
1 Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Recent Customer Reviews