From the Inside Flap
This thoroughly revised edition provides the essential materials for facilitators and includes simple but effective ground rules for group interaction. Filled with illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Based on Schwarz's practical experience working in the field and the feedback he has received in his dynamic workshops, this revised edition is easier to use and much more accessible. Grounded in the latest thinking on teams, organization development, and facilitation, this new edition
- Takes a more conversational approach
- Offers a clear analysis of the Skilled Facilitator approach, based on a set of core values, assumptions, and principles
- Defines the five facilitative roles--facilitator, leader, coach, consultant, and trainer
- Shows how groups can act inconsistently with ground rules and what to do to intervene
- Describes the theories that guide a facilitator's actions