'Well worth a read if you are thinking of going down the social media road .' (HR Magazine, June 2011). '...provides a complete toolbox for defining and practicing a coherent social-media strategy.' (EFMA Journal, June 2011). 'A breezy read, the compelling discussion by the authors makes a solid case for corporations to revamp their views and policies on social media' Human Resources
From the Inside Flap
How do organizations manage social media effectively?
While marketing and PR departments are usually early adopters, social media's potential extends far beyond these functions. More direct interaction with customers, greater organizational agility and coordination, better market data and business intelligence, and more efficient internal processes are just some potential benefits. But realizing these goals is no cakewalk, and the new opportunities also bring new pitfalls. So what's the smart way to bring social media initiatives to your company?
The Social Media Management Handbook is the first guide to explain, clearly and concretely, how to implement key social media strategies throughout the organization. Use this practical, step-by-step road map to ensure your Facebook, Twitter, and other Web 2.0 initiatives achieve business goals and drive your overall enterprise strategy.
The Social Media Management Handbook helps you work across such disparate areas as IT, customer service, sales, communications, and more. It explains policies, procedures, roles and responsibilities, metrics, strategies, incentives, and legal issues that may arise. When you use the comprehensive strategies described in this book, you'll be able to:
Make the business case for social media investments by demonstrating ROI and other key supporting data
Develop a clear social media strategy and integrate it with your overall strategy
Understand the IT implications of social media use
Take small, initial successes and scale them to create significant results for the entire enterprise
Create consistent customer experiences and interactions
Employ an effective social media management framework
Adopt effective social media governance policies to ensure legal compliance
And much more