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Comment: The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
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The Spirit to Serve: Marriott's Way Hardcover – September, 1997

12 customer reviews

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Editorial Reviews

About the Author

J. W. Marriott, Jr., Chairman and CEO of Marriott International, Inc., lives in Potomac, Maryland. Kathi Ann Brown is President of Milestones Historical Consultants, based in Arlington and Charlottesville, Virginia.

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Product Details

  • Hardcover: 240 pages
  • Publisher: Harperbusiness; 1st edition (September 1997)
  • Language: English
  • ISBN-10: 0887308783
  • ISBN-13: 978-0887308789
  • Product Dimensions: 1 x 7.8 x 10.8 inches
  • Shipping Weight: 14.4 ounces
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Best Sellers Rank: #750,260 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

5 of 7 people found the following review helpful By Kim Jeong-Ah on February 21, 2000
Format: Hardcover
I bought "The sprit to serve" 2 weeks ago for prepare the interview J.W. Marriott Hotel in Seoul on 20th of February. It really helped me to know J.W. Marriott hotel itself, the CEO's hotel management mind, Marriott hotel's begin, success, risk and stable success. I was impressed by the sentence "Take care of associates and they can take care of customers" I read this book 3 times and I will read more for the second interview and just for study hotel management. I'd like to study more about hotel management. I read this book in Korean so I am searching Marriott's way in english and I found the review of this book in amazon. It will help me very much. I really want to be Marriott's family after read this book. In first interview I did my best but still have some regret not to say about this book and my spirit.Good Luck to me. Thank you.
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Format: Hardcover Verified Purchase
An excited Thumbs Up for The Spirit To Serve.
It is an easy read that shares valuable concepts with
provocative illustrations and timeless wisdom. This book is a must-read for the aspiring entrepreneur who wants to make customer satisfaction their first priority. I can't say enough...
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Format: Hardcover Verified Purchase
Great read, especially for the business owner (and hotel/motel owner/employee)

They have stuck to their guidelines and made it through tough times. A wonderful family (the Marriotts) and grateful employees.

Photos are very nice.

An easy read, great reference book!
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By Jacquelyn Correll on August 27, 2013
Format: Hardcover Verified Purchase
There is so much information about the Marriott family & Marriott way of doing business. I was so inspired and will use this throughout my career.
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By Roma Vega on July 9, 2014
Format: Hardcover Verified Purchase
I ordered the hard copy. It arrived quicky, and to my delight because it was a gift, it was a signed edition.
Thank you.
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Format: Hardcover Verified Purchase
Purchased as a gift and sent to London. It's a book, after all, so no quality review is needed, right?
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