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The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem Hardcover – Bargain Price, January 4, 2011


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The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem + Emotional First Aid: Practical Strategies for Treating Failure, Rejection, Guilt, and Other Everyday Psychological Injuries + Unstuck: Your Guide to the Seven-Stage Journey Out of Depression
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Product Details

  • Hardcover: 304 pages
  • Publisher: Walker & Company (January 4, 2011)
  • Language: English
  • ISBN-10: 0802717985
  • ASIN: B0071UGBNM
  • Product Dimensions: 8.3 x 5.6 x 1.1 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (32 customer reviews)
  • Amazon Best Sellers Rank: #404,366 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

Psychotherapist and amateur stand-up comic Winch tackles a pervasive problem with modern society: whining. We have become a "nation of squeakers," he claims, contending that "ineffective complaining can damage self-esteem, lead to depression and anxiety, and hinder our careers." In eight sections, ranging from "The Ineffective Squeaker Doesn't Get the Grease" to "Squeaking as Social Activism," Winch reviews the past, present, and future of complaining, noting its evolution from rare occurrence to modern habit; we constantly vent about our emotions. He illustrates the psychological functions and social benefits of complaining, and supports observations with research effectively woven together with examples from his personal life, private practice, and the world beyond in a way that makes his suggestions easy to implement. Not only does Winch provide the recipe for "a complaint sandwich," (a novel, step-by-step process for complaining, using the parts of a sandwich that correspond to the components of a complaint), but he also focus on effectively interacting with loved ones, customer service reps, and our communities. His conversational tone is infused with humor, making his first book a thoroughly enjoyable read.
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Review

“Excellent for all disgruntled souls out there.”—Library Journal

“Kicking and screaming not doing the trick? Try a complaint sandwich!”—Elle

The Squeaky Wheel is wonderful, loaded with psychological insights and practical tips to help us deal with life’s annoyances. It’s also laugh-out-loud fun to read!”—Rita Emmett, author of The Procrastinator’s Handbook

“Competent complainers are made, not born. With Dr. Guy Winch as a ‘complaining coach,’ readers can master this elusive but essential skill, so central to self-assertion and finding one's adult voice.”—Jeanne Safer, Ph.D., author of The Normal One

“Americans spend an amazing amount of their time complaining – yet are usually no good at it. The Squeaky Wheel will show you how to complain in a constructive manner. You won’t demand your money back!”—Gregg Easterbrook, author, Sonic Boom

The Squeaky Wheel is a great read! Smart, funny and full of practical advice. I loved learning ‘complaining skills.’”—Esther Perel, author of Mating in Captivity: Unlocking Erotic Intelligence

“Guy Winch has brought a new twist to complaints that I’ve never seen in thirty years in the field. He clearly outlines—using entertaining stories—new methods and benefits for both consumers and those dealing with complaints. This is the most stimulating contribution to the field in a decade.”—John Goodman, vice chairman, TARP Worldwide

“The Squeaky Wheel offers the best ways to complain without, well, complaining.”—Women’s Day
 
“Not only does Winch provide the recipe for "a complaint sandwich," (a novel, step-by-step process for complaining, using the parts of a sandwich that correspond to the components of a complaint), but he also focus on effectively interacting with loved ones, customer service reps, and our communities. His conversational tone is infused with humor, making his first book a thoroughly enjoyable read.”—Publishers Weekly

 


More About the Author

Dr. Guy Winch is a licensed psychologist, author, and speaker. He received a Ph.D. in Clinical Psychology from New York University in 1991. His books, Emotional First Aid and The Squeaky Wheel, have been translated into 13 languages. He writes the popular Squeaky Wheel Blog on PsychologyToday.com, is a regular contributor to Huffington Post.com, and he has also dabbled in stand-up comedy. His website is www.guywinch.com.

Customer Reviews

4.7 out of 5 stars
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I would recommend this book to colleagues friends and my partner!
Libby
Winch's writing is excellent and the book is also extremely entertaining and easy to read while at the same time, incredibly inspiring.
DantheOne
I figured that I would read the first chapter to see what the book was like.
jen

Most Helpful Customer Reviews

22 of 24 people found the following review helpful By Kentucky Kid on February 7, 2011
Format: Hardcover Verified Purchase
Here's what happened to me after I had read this book: I do Ironman triathlons and marathons. Last year while training, I found out that I had a stress fracture on my pelvic bone. Ouch. I needed an MRI to verify that it was indeed a stress fracture. The first MRI came out blurry and I needed to take a second. After assuring me that I would not be charged for another MRI, I took the second test and was told that, yes, I had a pelvic stress fracture. Skip ahead a few months when the bill arrives. I was charged for 2 MRIs $1200 each!! Furious, I picked up the phone to call the lab that did the billing. (Not good to call and complain about something in a rage. Did I not just learn that?!) The billing department informed me that it had already gone through to my insurance company and that their hands were tied-nothing else they could do. Not only that, the double billing pushed me over my deductible, so I was benefiting from it. (OK, smoke coming from my ears.) At that point, I just decided to take a deep breath and do exactly as Dr. Winch had told me to do. I very CALMLY thanked the billing rep for her help up to this point and explained to her that I was not satisfied with her response. I had been told that I would not be billed twice and that it was through no fault of anyone that I hit my deductible. Silence on the phone. I then asked her if I could speak to her manager. She would not put him on the phone. I explained to her, very calmly, that I would not be hanging up the phone until this matter is resolved. Silence. I explained to her that the letter from my insurance company told me that after their deductions I would owe the lab $800 and I am more than happy to pay that amount as I did receive a service from them and would absolutely be paying $800 and not one penny more. Silence.Read more ›
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13 of 14 people found the following review helpful By Sam B. on January 5, 2011
Format: Hardcover Verified Purchase
I'm not really one for book reviews but my wife got me this book to read on a business trip. my flight was delayed so I finsihed it quick. boy, I learned more from reading the squeaky wheel than from any other self-help book I've read in years. I even used the complaint sandwich with my wife when I got home, and it worked! We talked and didn't argue. priceless stuff right there! I don't know how winch did it, but he has interesting ideas, great advice AND his writing is laugh out loud funny. my wife is half way through and is loving it. but what really got me to write this review is I just used his advice to dispute a cell-phone bill and got them to take $50 off!!l! The book paid for itself! lol! winch should have called it 'the money wheel'.

Sam B
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9 of 9 people found the following review helpful By Lill on January 15, 2011
Format: Hardcover Verified Purchase
The Squeaky Wheel will make you think about your life in far broader terms than complaining alone. It is the most empowering book I've read in a very long time. Anyone struggling with depression would benefit tremendously from this book. It will give them great insight and great advice and even more important, it will motivate them and give them hope. As the author says, taking the small step of complaining effectively about one thing can give us the motivation to take another and then another. We all have complaints and using them as psychological tools is as brilliant as it is simple. What a great read!
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7 of 7 people found the following review helpful By bonsai on March 16, 2011
Format: Hardcover Verified Purchase
If you are an ineffective frustrated complainer, this book will definitely be helpful to you. He offers clear concrete advise on how to deal with landlords, salespeople, customer service call centers and even you're teenage child.
It helps you realize how to navigate some sticky situations.
Not sure what I was expecting, but I felt a little disappointed. Not so much because of the quality of the information, but because it was more like meatloaf than a sirloin buger....a little too much filler. But worth the read.
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10 of 11 people found the following review helpful By Alan on January 19, 2011
Format: Hardcover Verified Purchase
I got the book because I tend to complain a lot and thought it might be interesting for me to read about the psychological aspects of complaining. I did not expect the book to have such a big impact on me but it did! This book will make me think about so much more than just complaining. It already made a difference in my relationship and my mood and most of all in my general outlook on life. Therapy didn't do that for me but this book did and it was much cheaper than therapy!
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6 of 6 people found the following review helpful By opearl13 on January 19, 2011
Format: Hardcover
This book is indeed a treat! I am not usually one for self-help
books, but this truly does not read like one. Dr. Winch is a
refreshing blend of humor, wisdom, and really helpful suggestions. In
a world that is increasingly overwhelming and full of potentially
"there's nothing I can do about it" moments, he reminds us that
everyone is human and there are ways to get past even the most rigid
and frustrating barriers. Every phone call I've made to customer
service since reading this book has been positive- one of the many
concrete ways in which his book has helped. A great reminder and
how-to for being a more effective complainer... I highly recommend
reading it.
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5 of 5 people found the following review helpful By Richard R. Shapiro on April 29, 2012
Format: Hardcover Verified Purchase
I love books where the concepts can be easily applied to the real world. Guy Winch's book makes it so easy for all of us to view complaining in a new way and his "complaint sandwich" just makes sense. Since reading the book, I now understand the best way to complain to get something I want. It might not work every time, but I now have a strategy other than getting upset and becoming aggravated. I like the way Guy provides so many examples that hit home. The book promises to empower readers and to help build relationships,...and that's exactly what it does.
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