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“Keen insight on the transformational power of Starbucks.”-Dr. Jackie Freiberg, bestselling coauthor, Guts! and Nuts!
“Practical, proven ideas and strategies that you can apply immediately.”-Brian Tracy, bestselling author of Million Dollar Habits
How did Starbucks turn a cup of coffee into a worldwide business phenomenon? With unique access to Starbucks personnel and resources, Joseph Michelli isolated the 5 key leadership principles that transformed an ordinary idea into an extraordinary experience.
An excellent read and overall-- an eye-opener about how it is that a company--or an idea, can be taught throughout many different cultures. Read morePublished 26 days ago by OERA1
Seems like the author is paid by Starbucks to hype and gloryfie the Company.Published 3 months ago by magnus flaaten
This book would be very helpful for people working in retail business.Published 3 months ago by Kim JaeSeong
Amazing view of the coffee bean business that grew into a giant...all due to the leadership of Howard Shultz and those he choose to lead, in the their areas of expertise.Published 4 months ago by Nan Johnson
As a small business owner, I've often looked up to Starbucks as a shining example of what can be achieved in the hospitality and retail business. Read morePublished 5 months ago by Kevin
Great book and in reading the 5 principles it really makes you think what you are missing in your business and why you are not creating Raving Fans with your customers. Read morePublished 6 months ago by FitnessMatterss
In general, Michelli stresses the importance of consistency, customer relations and personalization of a company. Read morePublished 9 months ago by Carolyn Sturm