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The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean (ACHE Management) Paperback – May 1, 2008

ISBN-13: 978-1567932935 ISBN-10: 1567932932 Edition: 1st

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Product Details

  • Series: ACHE Management
  • Paperback: 224 pages
  • Publisher: Health Administration Press; 1 edition (May 1, 2008)
  • Language: English
  • ISBN-10: 1567932932
  • ISBN-13: 978-1567932935
  • Product Dimensions: 9 x 6 x 0.5 inches
  • Shipping Weight: 12.8 ounces (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #421,490 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

John Black was a pioneer of Lean Operations at The Boeing Company. His ideas also paved the way for the Boeing 737 moving assembly line, the world's first for a jet aircraft. Since retiring from Boeing and founding his own consulting firm, John Black and Associates, Black has developed broad experience helping healthcare organizations implement Lean operations. David Miller is a former executive speechwriter and communications director at a Fortune 500 company. He also has published two novels and numerous articles for corporate and non-corporate publications.

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Customer Reviews

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Most Helpful Customer Reviews

10 of 12 people found the following review helpful By Donald Bryant on February 12, 2009
Format: Paperback Verified Purchase
The Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean
The book is great for leaders who are new to the concepts of Lean as a tool to greatly improve the delivery of healthcare. Gives a good overview of what Lean is about.

I do disagree with Mr. Black about the need for having a mentor or sensei who has 20 years of experience and has been through training with Toyota Lean masters. It is ridiculous to think that such a large body of trained experts exist to help the population of healthcare providers. Plus, his assertion that a company needs only this approach and none others, such as TQM or Six Sigma, is debatable. After all, the American Society of Quality endorses a Lean Six Sigma approach. I am sure that Toyota uses other techniques too, such as DOE and Taguchii methods to overcome special problems in manufacturing.
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1 of 1 people found the following review helpful By Dianna Davis on December 3, 2012
Format: Paperback Verified Purchase
As a nursing healthcare administrator who was at Virginia Mason when the Toyota Production System (TPS) was first introduced in 2002 and was in the first group of 7 leaders to be certified in Lean, I can honestly say this is a fair and accurate account of what it takes to become a Lean healthcare organization.

John Black, prior Boeing engineer and expert in Lean, first introduced Lean to Virginia Mason, under the tutelage of Senesis Nakao and Iwata. "Lean is not for the faint of heart" is saying it mildly and success will come as a result of a top-down (and everybody in) initiative. I know personally the amount of work that was required to start Lean in healthcare and at times John Black was more like a drill sergeant than an engineer, but it paid off, and I am personally indebted to him for that rich experience. Having the Japanese senseis on site was absolutely invaluable!

Don't be surprised if you start out as a "concrete-head" (I know I did) meaning you don't believe lean manufacturing can cross over to healthcare (patients aren't cars)...but as I say in my lean lectures, "We in healthcare want what Toyota wants...safety, efficiency, and quality"...it's as simple as that.
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5 of 7 people found the following review helpful By S. Manthey on January 13, 2011
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Healthcare today must be transformed! Politicians will not solve this problem that faces America. Healthcare professionals including administrators and providers must take the lead and make healthcare affordable. Mr Black has given America the answer. Imagine if all of America could see 50% improvement in number of patients seen with ZERO defects at the same cost. This is possible with John Blacks approach to LEAN!
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By ben black on February 24, 2014
Format: Paperback
I really appreciate this book. It explains in great deal how to achieve healthcare excellence using the toyota way. John Black does an excellent job explaining what it takes to bring benefits to your organization using the lean system. Its one of the best written books on this subject I have ever read. It has literally changed and saved peoples lives here in seattle wa. Thank God for people like john black and associates. They are literally saving lives and making the world a happier place by teaching the principles of lean in healthcare.
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